Company Overview:
Adept Technology offers a variety of technology assistance packages for our customers. Itโs our intention to provide support from start to finish and beyond.
Job Summary:
We are seeking a skilled and customer-focused IT Support Field Service Representative to provide on-site and remote technical support to our clients located in Nassau County. The ideal candidate will have 5+ years of experience in computer support, troubleshooting hardware/software issues, and a proven ability to communicate effectively with clients to resolve technical challenges.
Key Responsibilities:
ยทย ย ย ย ย ย Diagnose and resolve hardware, software, and network issues for clients in a field service capacity, travel to Nassau County required.
ยทย ย ย ย ย ย Provide on-site and remote technical support, ensuring timely and effective solutions.
ยทย ย ย ย ย ย Communicate clearly with clients to understand their technical needs and explain solutions in a user-friendly manner.
ยทย ย ย ย ย ย Install, configure, and maintain computer systems, peripherals, and software applications.
ยทย ย ย ย ย ย Document service activities, including issue resolution and client interactions, in a detailed and accurate manner.
ยทย ย ย ย ย ย Collaborate with internal teams to escalate complex issues and ensure client satisfaction.
ยทย ย ย ย ย ย Stay updated on emerging technologies and industry best practices.
Qualifications:
ยทย ย ย ย ย ย 5+ years of experience in computer support, field service, or a related technical role.
ยทย ย ย ย ย ย Exceptional interpersonal and communication skills, with the ability to build rapport with clients.
ยทย ย ย ย ย ย Strong troubleshooting skills for hardware, software, and network issues.
ยทย ย ย ย ย ย Proficiency in [list specific systems/software, e.g., Windows, macOS, Microsoft Office, or ticketing systems].
ยทย ย ย ย ย ย Valid driverโs license and ability to travel to client sites as needed.
ยทย ย ย ย ย ย Optional: Relevant certifications, e.g., CompTIA A+, Network+, or Microsoft Certified Professional.
ยทย ย ย ย ย ย Ability to work independently and manage multiple priorities in a fast-paced environment.
ยทย ย Bachelor Degree in Information Systems or Business preferred
**Our company offers fully paid benefits, paid vacation time, 12 paid holidays and very competitive salary**
We are a rapidly growing IT company in the tri-state area. We provide excellent benefits and are looking to add to our amazing team!