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Transfer Center Specialist - Medical Administration Dispatch
Palo Alto, CA - Onsite

You are a Medical Communication Specialist who will coordinate emergent, urgent, and elective patient transfers and transports into and out of the Hospital. This role serves as a critical communication link among referring facilities, physicians, nurses, transport teams, pilots, and hospital departments while coordinating patient placement, acuity, transportation, documentation, and dispatch. The Specialist also operates advanced communication, mapping, weather, and database systems and supports staff training and operational procedures.

This position pays: $45 to $50 per hour

What you will be doing:

• Conduct telephone intake and coordinate patient transfer requests from hospitals, clinics, and healthcare facilities.
• Establish teleconferences among referring physicians, receiving physicians, nurses, transport teams, and appropriate hospital staff.
• Coordinate patient placement, receiving services, transport mode, and dispatch based on patient acuity.
• Operate multi-line telephones, two-way radio systems, databases, mapping systems, and emergency medical dispatch equipment.
• Dispatch Life Flight and ground medical transport and monitor transport missions, flight-following systems, weather, radar, and satellite information.
• Serve as the primary communication liaison among transport crews, medical teams, referring facilities, pilots, and physicians.
• Review and communicate patient clinical information, medical status, acuity, and care requirements to receiving teams.
• Maintain accurate records, referral databases, electronic medical records, transfer documentation, and reports.
• Ensure compliance with EMTALA requirements and established transfer and transport procedures.
• Coordinate with Patient Placement, physicians, Social Work, Case Management, and external agencies as needed.
• Support staff training, development presentations, committees, and operational procedures.

What you bring:

• High school diploma or GED required.
• At least 2 years of progressively responsible, directly related experience.
• Knowledge of medical terminology and EMTALA regulations.
• Advanced understanding of radio communications and emergency medical dispatch procedures.
• Ability to accurately communicate patient medical status and care information to clinical teams.
• Strong judgment, composure, and prioritization skills in high-pressure, fast-paced environments.
• Excellent verbal and written communication skills with the ability to maintain confidentiality.
• Ability to manage multiple complex tasks while meeting time-sensitive deadlines.
• Knowledge of Medi-Cal, Medicare, CCS, third-party payer, and private insurance requirements preferred.

For over 50 years, Nelson Connects has empowered employers and job seekers to achieve their unique versions of success. Our commitment to excellence, integrity, compassion, and innovation has made us a trusted partner in connecting jobs, people, and communities. The remarkably talented and dedicated people of Nelson Connects are building on the rich history of this company to define the future of our industry, and we can’t wait to work with you.

We are Nelson Connects, and our purpose is your success.

Pay & Benefits Transparency
Nelson Connects provides compensation ranges for all job postings in accordance with applicable federal, state, and local pay transparency laws. The compensation range listed represents a good faith estimate of base pay at the time of posting for the specific position and work location, or locations where the role may be performed.

Eligible temporary associates may have access to medical, dental, vision, HSA, EAP, life/AD&D, short-term disability, 401(k) retirement plan options, commuter benefits, paid sick leave where mandated, and other state or locally required benefits, subject to eligibility requirements.

Where applicable, postings will describe any additional benefits, paid leave, bonus or incentive opportunities, commissions, and other forms of compensation specific to that position. Actual compensation offered may vary based on skills, experience, worksite location, shift, and other legitimate business factors.

Fair Chance Hiring
Nelson Connects will consider qualified applicants with arrest and conviction records in a manner consistent with applicable federal, state, and local fair chance and ban-the-box laws.

Temporary Assignment Disclosure
For temporary or temporary-to-hire assignments, the job posting will identify the worksite location, anticipated schedule, pay rate or range, nature of the assignment, and other information required under applicable state or local law.

Equal Employment Opportunity & Accommodation
Nelson Connects is an equal opportunity employer. Employment decisions are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, gender identity), national origin, age, disability, genetic information, veteran status, or any other status protected under applicable law.

At Nelson Connects, we welcome applicants of all abilities and are committed to ensuring that every aspect of our hiring and interview process is accessible and supportive. If you require a reasonable accommodation to assist in your job search or application process, please contact us.