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Job Summary:
Wescom Financial is seeking a Workflow Systems Analyst to perform system administration and application maintenance for their enterprise content management systems. The role involves monitoring system performance, conducting training, and collaborating with vendors to ensure operational efficiency and high-quality member service.
Responsibilities:
• Proactively monitor the system and application performance of the enterprise content management system as well as for multiple custom applications.
• Independently exercise problem identification, diagnosis, and resolution; collaborating when necessary with application support vendors; and initiating escalation using excellent judgment.
• Perform and document the “Daily System Checks” procedures.
• Initiate and monitor daily maintenance routines that support the department’s operations.
• Conduct application training to internal and external clients and document procedures.
• Work closely with application vendors during patches, upgrades, and installations.
• Test and control changes utilizing development platform and follow through to production environment.
• May be required to install, distribute, and expand services not requiring vendor expertise.
• Maintain and administer user and application security; perform application configuration.
• Create document templates, layouts and storage profiles.
• Provide support for end-user experience and document requests and resolution in online tracking system.
• Serve as a resource person, trainer or back-up floater, requiring minimal or no direction, to support department operations to remain within service level that may include abstract and classifying documents, analyze files/documents to determine relevancy and consistency of data and identify critical data, capture, validation, and verification, quality control, release monitoring, research request fulfillment, warehouse inventory management.
• Conduct cross-training on department functions.
• Make suggestions for production and system improvements, and upon approval initiate action for implementation.
• Define and document customer requirements for records management and workflow initiatives from requirements analysis that may include collaborating with users, programmers, vendors, et al.
• May draft requirements for work orders.
• Participate in department projects and lead major projects, meeting task deadlines to ensure timely implementation.
• May create and update project plan.
• Perform eForm and workflow design and application configuration development utilizing product application tools.
• Create test scripts, conduct testing and document test results.
• Support department project implementations, end-user installations, configurations and upgrades through problem isolation, verification and resolution; document issues.
• May include on-site and/or on-call support.
Qualifications:
Required:
• Bachelor’s Degree in Computer Information Systems or Computer Science preferred, or a 2-year certification from a technical vocational school, or comparable work experience, and previous experience in a financial industry preferred.
• Knowledge of document imaging/management and workflow concepts.
• Demonstrated experience with a Microsoft Windows desktop and server environment.
• Experience with setting up application environments, basic networking knowledge, and support of end-user experience.
• Excellent communication skills, both written and oral.
• Strong technical aptitude.
• Planning, organizational, and time management skills.
• Effective interpersonal skills.
• Strong analytical skills.
• Commitment to team participation and responsibility.
• Proficient in Microsoft Applications (Word, Excel, Access, or other database knowledge, Outlook, Project) or comparable applications.
• Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals.
• Ability to compute rates, ratios and percent and to draw and interpret graphs.
• Ability to troubleshoot system and application problems, using logical analysis to develop, test, and prove theories to diagnose issues and engineer solutions.
Preferred:
• Kofax Ascent and FileNet technical education, either formal class or on-the-job training a plus.
• Experience with web server configurations.
• Experience using design tools.
• Experience in systems analysis and design background.
• Simple form interface design.
• Forms automation.
• Integrating external databases into form automation.
• Integrating forms with a step processor interface and logic.
• Mapping data between form and workflow definitions.
• Install and configure services.
• Web services integration.
• Data mining techniques.
• Setting system security and user/group profiles.
• Administer a library system.
• Experience with IBM DB2.
• Experience with SQL database.
• Experience creating web applications using html, activeX objects, javascript, vb script and asp a plus.
• Knowledge of Symitar system a plus.
Company:
Bank Better. Founded in 1934, the company is headquartered in Pasadena, USA, with a team of 501-1000 employees. The company is currently Late Stage.