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Acd Jobs in Florida (NOW HIRING)

Sparibis

Help Desk- Tier I

Orlando, FL · On-site +1

$19.25 - $26.25/hr

Will use company provided Interactive Voice Response (IVR) and Automated Call Distributor (ACD) software, hardware, and associated licenses. * Respond to and manage multiple alternative ...

Prophecy Technologies

CCaaS Google Data Engineer

Sunrise, FL · On-site

$109K - $131K/yr

Architect, implement, and optimize CCaaS solutions, including ACD (Automatic Call Distribution), skills-based routing, dialer, omnichannel capabilities, and campaign management. * Lead integrations ...

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Acd information

What is an acd?

ACD stands for Assistant Creative Director. An Assistant Creative Director supports the Creative Director in leading creative teams, developing concepts, and overseeing the visual and conceptual aspects of projects such as advertising campaigns, branding, and multimedia content. They help ensure the creative vision is executed effectively, manage workflow, and collaborate with designers, writers, and clients to produce high-quality work. This role often serves as a bridge between the creative team and upper management, helping to translate ideas into actionable plans while maintaining brand consistency.

What are the key skills and qualifications needed to thrive as an academic, and why are they important?

To thrive as an Academic, you generally need advanced subject matter expertise, typically demonstrated by a doctoral degree, along with strong research and teaching abilities. Proficiency with research databases, statistical analysis software, and learning management systems is commonly required. Exceptional written and verbal communication, critical thinking, and collaboration skills help academics excel in teaching, publishing, and engaging with colleagues. These skills are vital for contributing original research, disseminating knowledge, and fostering a productive academic environment.

How does an academic advisor typically collaborate with faculty and other campus resources to support student success?

Academic Advisors work closely with faculty members, career services, and student support offices to ensure students receive comprehensive guidance. This collaboration may include regular meetings to discuss student progress, sharing insights on academic challenges, and coordinating interventions for at-risk students. Advisors often act as liaisons, connecting students to tutoring, counseling, or internship opportunities, helping to create a supportive environment tailored to individual needs. This teamwork is essential for fostering student retention and academic achievement.

What is the difference between Acd vs Customer Service Representative?

AspectAcdCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; certifications varyHigh school diploma or equivalent; often customer service training
Work EnvironmentCall centers, technical support, or customer service departmentsCall centers, retail, or office settings
Industry UsageTelecommunications, tech support, retailRetail, telecommunications, finance, and more
Common Search/ComparisonYesYes

Both Acd and Customer Service Representative roles involve assisting customers, often via phone or online. Acd typically refers to roles focused on managing call center systems and ensuring efficient call routing, while Customer Service Representatives directly handle customer inquiries and issues. Understanding these differences helps job seekers find the right position based on their skills and career goals.

What job categories do people searching Acd jobs in Florida look for?

The top searched job categories for Acd jobs in Florida are:

What cities in Florida are hiring for Acd jobs?

Cities in Florida with the most Acd job openings:

Acd jobs near you
Infographic showing various Acd job openings in Florida as of August 2026, with employment types broken down into 1% As Needed, 81% Full Time, 11% Part Time, 2% Temporary, and 5% Contract. Highlights an 83% Physical, 7% Hybrid, and 10% Remote job distribution.

Patient Service Rep II | PSRs | Days | Full-Time

UF Health

Jacksonville, FL

$16.25 - $20.75/hr

Full-time

Re-posted 9 days ago

Job description

Overview

JOB DUTIES:

Responsible for answering incoming calls on an Automatic Call Distributions (ACD) system regarding the patient’s statement, which includes hospital and physician services.  Research, facilitate and resolve simple to complex billing issues and communicate the findings to the caller. Address any questions or requests regarding their account, educate patients on insurance and medical billing processes, make any needed corrections the account. 


Responsibilities

Essential Functions:

 • Promptly answer inbound calls in a call center environment from patients, attorneys, insurance reps, clinic staff, and outside medical facilities to provide professional and timely customer service.

• Research and respond to call and written physician and hospital account inquires and requests via inbound calls, the EPIC MyChart portal and in-person.

• Verify insurance eligibility and update the patient registration, which includes filing or re-file of claims to insurance for payment.

• Facilitate to a resolution patient billing disputes and request including communicating key information to other department management personnel as needed. Send timely follow up communication to ensure the necessary actions are completed.

• Collect payments over the phone and in person. Reconcile daily Cash sheets and submit them timely for review and processing. • Review and interpret electronic remits and EOB’s to verify the account balances are correct. This includes making appropriate insurance adjustment corrections and researching denial reasons.

• Review and interpret visit and procedure chart notes to address billing disputes and inquiries regarding ICD-10 and CPT coding data elements to facilitate corrections.

• Communicate via outbound calls, emails and letters to provide the status or resolution of the billing issue or request.

• Provide requested billing records to patients and Attorneys per HIPAA guidelines and company policy. • Assist patients with meeting their Medicaid share of cost and file claims to Medicaid when eligible.

• Review and correct self-pay discounts or package pricing discounts as needed.

• Research and facilitate the processing of insurance and patient payment credits for refund.

• Meet the established individual and team goal standards using the required call and account tracking functions. 

• Meet established attendance requirements as outlined by the company attendance policy and department requirements 


Qualifications

Experience Requirements

3 years Physician Medical billing including follow-up, and registration preferred

2 years Customer Service, preferably in a phone center environment preferred

Up to 1 year Personal computer including Microsoft Office (Outlook, Word, Excel) preferred

Education:

High School Diploma or GED equivalent required

Additional Details:

Certification/Licensure Requirements Certification/Licensure Required/Preferred Qualified

UFJPI is an Equal Opportunity Employer and Drug Free Workplace

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