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Acd Direct Jobs in Florida (NOW HIRING)

Mwe

Technology Support Specialist

Miami, FL · On-site

Interact with the Automatic Call Distribution (ACD) system and monitor the Information Technology ... Contribute to regional and local projects as directed; perform specific tasks to provide support

3B Staffing LLC

Telecom Engineer 2

Orlando, FL · Remote

... gateways, voice networks, ACD, voicemail, call recording, and ancillary support systems ... Some experience leading and directing others. e) Job experience * Five or more years of experience ...

3B Staffing LLC

Telecom Engineer 2

Orlando, FL · Remote

... gateways, voice networks, ACD, voicemail, call recording, and ancillary support systems ... Some experience leading and directing others. e) Job experience * Five or more years of experience ...

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All JobsAcd Direct JobsAcd Direct Jobs in Florida

Acd Direct information

See Florida salary details

$17.9K

$89.2K

$125.2K

How much do acd direct jobs pay per year?

As of Sep 5, 2026, the average yearly pay for acd direct in Florida is $89,212.00, according to ZipRecruiter salary data. Most workers in this role earn between $68,000.00 and $112,100.00 per year, depending on experience, location, and employer.

What is ACD Direct?

ACd Direct is a company that specializes in providing contact center solutions, primarily for nonprofits, public media, and fundraising organizations. They offer services such as inbound and outbound call support, donation processing, and customer service, using a remote and distributed workforce. Many people work with ACd Direct as independent contractors, handling calls from home for telethons, pledge drives, and other campaigns. The company is known for its flexible work schedules and support for remote agents.

What are the key skills and qualifications needed to thrive as an ACD Direct customer service representative?

To thrive as an ACd Direct Customer Service Representative, you need strong communication skills, active listening, and a customer-focused mindset, typically supported by a high school diploma or equivalent. Familiarity with call center software, CRM systems, and basic computer proficiency is often required. Patience, problem-solving abilities, and professionalism help individuals excel in handling diverse customer interactions. These skills ensure efficient issue resolution and positive customer experiences, which are vital for maintaining client satisfaction and company reputation.

What are some common challenges faced by remote customer service representatives at ACD Direct, and how can they be addressed?

Remote customer service representatives at ACD Direct often encounter challenges such as managing high call volumes, handling diverse caller needs, and staying self-motivated in a home environment. To address these, it's important to establish a dedicated, quiet workspace and to utilize the company's training resources actively. Staying organized, adhering to scripts and protocols, and reaching out to team leads or forums when questions arise can help ensure both quality service and personal job satisfaction.

What is the difference between Acd Direct vs Customer Service Representative?

AspectAcd DirectCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; training providedHigh school diploma or equivalent; training provided
Work EnvironmentCall centers, remote or on-siteCall centers, retail, or office settings
Industry UsageTelecommunications, customer supportRetail, telecom, service industries
Common Search IntentJob roles, responsibilities, hiring processCustomer support, communication skills

Both Acd Direct and Customer Service Representative roles typically require similar credentials and are found in call center environments. While Acd Direct may focus more on direct customer interactions via specific platforms, Customer Service Representatives often work across various industries. Understanding these differences helps job seekers target the right roles based on their skills and career goals.

What are popular job titles related to Acd Direct jobs in Florida?

For Acd Direct jobs in Florida, the most frequently searched job titles are:

What job categories do people searching Acd Direct jobs in Florida look for?

The top searched job categories for Acd Direct jobs in Florida are:

Acd Direct jobs near you
Infographic showing various Acd Direct job openings in Florida as of August 2026, with employment types broken down into 1% As Needed, 83% Full Time, 11% Part Time, and 5% Contract. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $89,212 per year, or $42.9 per hour.

INSURANCE SALES AGENT

Lakeview Household Insurance Solutions

Coral Gables, FL • On-site

$21.96/hr

Full-time

Re-posted 19 days ago

Job description

Overview
Lakeview Household Insurance Solutions, LLC provides property and casualty insurance solutions to a large portfolio of mortgage holders. Because of our special relationship with Lakeview Loan Servicing, we are able to strategically target our lead source of over 2.6MM loans spread across 48 states. Our goal is to add value to the service our clients already receive. Bayview Asset Management backs both Lakeview Household Insurance Solutions and Lakeview Loan Servicing.
The Insurance Sales Agent is a high-performing, commission-driven sales professional with a proven track record of success in fast-paced, call center sales environments. Agents will be responsible for writing only personal lines insurance products such as home, auto, umbrella, and flood through our carrier partners. This position is fully remote which requires reliable, high-speed internet and a dedicated workspace, free of distractions.
This position has an hourly rate of $21.96 an hour plus commission.
Responsibilities
  • Conduct outbound sales calls to potential prospects utilizing a lead management system.
  • Handle inbound sales calls through an ACD phone system.
  • Cross-sell other lines of business 100% of the time.
  • Quote home and auto policies through a rating system.
  • Successfully navigate carrier websites to finalize quotes and bind policies.
  • Manage client interactions and follow-up within the designated software systems.

Qualifications
  • Strong communication, sales, and prospecting skills.
  • Proficient in Microsoft Office Suite of products.
  • Ability to learn new systems quickly, experience with comparative raters are a plus.
  • Working knowledge of the insurance industry.
  • Must be detail-oriented and results-driven with a focus on customer service.
  • High School diploma required.
  • 2+ years of Property and Casualty Insurance Sales experience preferred
  • Call center experience a plus but not required.

Certifications, Licenses, and/or Registration
  • Active Property & Casualty Insurance License issued by the Department of Insurance of the employee's resident state.

Physical Demands and Work Environment
The job requires regular sitting and use of hands for handling objects, tools, or controls, with frequent talking and listening in a moderately noisy environment. There will be occasional standing, walking, and reaching with hands and arms, with rare instances of stooping, kneeling, crouching, or crawling. Lifting and moving objects up to 10 pounds is a regular part of the role. Specific vision abilities such as close vision, color vision, and the ability to adjust focus are necessary. Additionally, the employee must connect to the internet via a direct Ethernet connection, maintain a dedicated workspace to safeguard customer information, and have an internet connection with a minimum download speed of 50 Mbps and a minimum upload speed of 10 Mbps. If using shared internet, prioritizing the connection for work purposes is strongly recommended, with the preference for a dedicated connection solely for work-related tasks.
EEOC
Lakeview is an Equal Employment Opportunity employer. All aspects of consideration for employment and employment with the Company are governed on the basis of merit, competence and qualifications without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, or any other category protected by federal, state, or local law.
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