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Account Manager In Jobs in Massachusetts (NOW HIRING)

Essity

Account Manager

Boston, MA · On-site

$80 - $100/hr

Account Manager - Distributor Enablement Specialist (MA, NH)****Who We Are ... Essity is a global leader in health and hygiene with our corporate headquarters in Stockholm ...

Gallagher

Account Manager

Boston, MA · On-site

Account management as primary responsibility. Has retention goals. * Responsible for the day-to-day ... Cultivates relationships with the most senior buyer in the client organization as well as with day ...

TribalVision

Account Manager

Boston, MA · On-site

This role is flexible/hybrid in MA/RI/CT. Client Services team members may need to come into the office or visit clients for meetings. THE OPPORTUNITY The Account Manager is responsible for owning ...

Windwalker Group

Account Manager

Boston, MA · On-site

$60 - $80/hr

Guided by our commitment to excellence, we specialize in security and preparedness, professional ... Securing Today, Building Expertise for Tomorrow Windwalker seeks an Account Manager to add to one ...

TribalVision

Account Manager

Boston, MA · On-site

$80 - $100/hr

This role is flexible/hybrid in MA/RI/CT. Client Services team members may need to come into the office or visit clients for meetings. THE OPPORTUNITY The Account Manager is responsible for owning ...

HILTI

Account Manager

Boston, MA · On-site

$65K - $80K/yr

You understand to create value in account(s) through long-term, profitable relationships * Time and Territory Management (TTM) - creating a daily schedule (including presence on jobsites and client ...

TribalVision

Account Manager

Boston, MA · On-site

This role is flexible/hybrid in MA/RI/CT. Client Services team members may need to come into the office or visit clients for meetings. THE OPPORTUNITY The Account Manager is responsible for owning ...

Cerebras

Account Manager

Needham, MA · On-site

$60 - $80/hr

This position will manage a portfolio of client accounts, build their expertise in client needs, and become an extension of their team. The Account Manager will work with clients to leverage Appcast ...

StepStone Group

Account Manager

Needham, MA · On-site

Headquartered in Lebanon, N.H. with offices in the U.S., Canada and Europe. Appcast is part of the ... The Account Manager is responsible for maintaining relationships with Appcast clients, managing ...

Ten Bridge Communications

Account Manager

Boston, MA · On-site

Account Manager Are you a talented communications account manager with the desire to work with leaders in the biotech sector? We're a thriving strategic communications, digital and creative agency ...

Bay State Property Serv

Account Manager

Marlborough, MA · On-site

$60 - $80/hr

City Wide Facility Solutions - Boston specializes in managed facility services for commercial ... Our Account Managers act as true partners to our clients--trusted advisors who understand their ...

Rent-A-Center

Account Manager

Lawrence, MA · On-site

$19.90 - $20.40/hr

Interested in a minimum starting hourly rate of $19.90 per hour- $20.40 per hour ? Why should I ... This dynamic role is responsible for managing rental accounts by delivering exceptional customer ...

Ten Bridge Communications

Account Manager

Boston, MA · On-site

Account Manager Are you a talented communications account manager with the desire to work with leaders in the biotech sector? We're a thriving strategic communications, digital and creative agency ...

Essity

Account Manager

Boston, MA · On-site +1

$75K - $85K/yr

Account Manager - Distributor Enablement Specialist (MA, NH) Who We Are Essity is a global leader ... Essity does this through innovative brands in the areas of Professional Hygiene, Consumer Goods ...

Rent-A-Center

Account Manager

Worcester, MA · On-site

$19.05 - $19.55/hr

Interested in a minimum starting hourly rate of $19.05 per hour- $19.55 per hour ? Why should I ... This dynamic role is responsible for managing rental accounts by delivering exceptional customer ...

Rent-A-Center

Account Manager

Brockton, MA · On-site

$19.90 - $20.40/hr

Interested in a minimum starting hourly rate of $19.90 per hour- $20.40 per hour ? Why should I ... This dynamic role is responsible for managing rental accounts by delivering exceptional customer ...

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Showing results 41-60

All JobsAccount In JobsAccount Manager In JobsAccount Manager In Jobs in Massachusetts

Account Manager In information

What is the difference between Account Manager In vs Customer Service Representative?

AspectAccount Manager InCustomer Service Representative
CredentialsRelevant experience, sometimes certifications in sales or account managementCustomer service training, sometimes certifications in communication
Work EnvironmentClient-facing, sales-driven, often in office or remoteSupport-focused, call centers or retail settings
Industry UsageCommon in sales, marketing, and client management sectorsWidespread across retail, telecom, and service industries

While both roles involve client interaction, Account Manager In focuses on maintaining and growing client accounts, often with sales targets, whereas Customer Service Representatives primarily handle customer inquiries and support. Understanding these differences helps job seekers find roles aligned with their skills and career goals.

Do account managers get paid well?

Account managers typically earn competitive salaries that vary based on industry, experience, and location. In general, they receive a base salary plus potential bonuses or commissions, especially when managing key client accounts or sales targets. Skilled account managers with strong communication and negotiation skills tend to have higher earning potential.

Is an account manager a good career?

An account manager is a professional responsible for maintaining client relationships, managing sales, and ensuring customer satisfaction. It can be a good career for those with strong communication, problem-solving skills, and the ability to handle multiple accounts, often offering opportunities for advancement and performance-based bonuses.

What does an account manager do?

An account manager is responsible for maintaining and growing relationships with clients or customers. They handle communication, address client needs, coordinate with internal teams, and ensure service delivery meets client expectations, often using CRM tools. Strong communication and problem-solving skills are essential for success in this role.

What is the role of an account manager?

An account manager is responsible for maintaining and growing relationships with clients, ensuring their needs are met, and coordinating with internal teams to deliver products or services. They often handle client communication, resolve issues, and identify opportunities for account expansion, using skills in communication, sales, and customer service.

What cities in Massachusetts are hiring for Account Manager In jobs?

Cities in Massachusetts with the most Account Manager In job openings:

Account Manager In jobs near you
Infographic showing various Account Manager In job openings in Massachusetts as of August 2026, with employment types broken down into 82% Full Time, 14% Part Time, 1% Temporary, 2% Contract, and 1% Nights. Highlights an 79% Physical, 3% Hybrid, and 18% Remote job distribution.

Account Manager

Hopkinton, MA

Northeast Fire Systems, Inc
See more jobs at Northeast Fire Systems, Incexternal

$31 - $36/hr

Full-time

Posted 7 days ago

Job description

Altus Fire & Life Safety is a full-service fire and life safety services platform. We offer a complete suite of solutions, from the design, engineering, installation, and servicing of state-of-the-art fire and life safety systems to training, consulting, crisis management and business continuity services.

Northeast Fire Systems, part of the Altus Fire & Life Safey family of companies, located in Hopkinton, MA is looking for an Account Manager to join our team!

The Account Manager is the single point of contact and trusted advisor for an assigned portfolio of client accounts. This is more than a sales role — you are a relationship manager, customer advocate, and internal "quarterback" who owns the full customer lifecycle from initial engagement through ongoing growth and retention.  You drive recurring revenue, secure new building contracts, protect account margins, and deliver a seamless customer experience by coordinating FCS’s sales, operations, scheduling, estimating, and accounting teams around each client’s needs.

We value our well-being just as much as our hard work. We are committed to a holistic approach towards benefits plans and programs that support the mental, physical and financial well-being of our team members.


ResponsibilitiesKEY ATTRIBUTESThe Account Manager is expected to embody the following key attributes:
  • Accountability — take ownership of every customer interaction, from first contact through resolution.
  • Client Focus — prioritize long-term relationships, measured by satisfaction, retention, and growth.
  • Collaboration — win as a team across Sales, Operations, Scheduling, Estimating, Accounting, and Service.
  • Sense of Urgency — respond to email and phone within one hour and drive timely service coordination.
  • Time Management — spend ~85% of your time on quick, high-value client responses (scheduling, quotes, contracts, relationships) and ~15% on deeper investigation and strategic problem-solving. Administrative work should never crowd out selling or customer engagement.
KEY RESPONSIBILITIESCustomer Relationship Management
• Single, consistent point of contact for your portfolio — the one voice the client hears from start to finish.
• Conduct proactive outreach to review service satisfaction, surface concerns, and build long-term trust.
• Introduce yourself and set communication expectations with new or transitioning property/building managers within one week.
• Educate clients on code and compliance requirements, using each conversation as an opportunity to add value and upsell appropriate services.
• Document all client interactions in the CRM for continuity, accountability, and opportunity tracking.
Inside Sales & Portfolio Growth
• Daily outbound calling to manage open proposals, deficiency quotes, service quotes, and renewals.
• Identify and close opportunities for additional services, portfolio expansion, and new building contracts.
• Apply a structured interaction framework on every touch: Client Touch → Qualify & Approve → Opportunity Identification → Referral & Portfolio Growth.
• Review all quotes before sending — understand the client’s budget and break out tenant vs. base-building costs and priorities.
• Leverage existing relationships and tools (LinkedIn, ZoomInfo, CRM, industry networks, etc) to expand accounts and generate referrals.
Margin & Account Performance
• Monitor and maintain gross-margin (GM%) health across portfolio, identifying opportunities to improve.
• Drive profitable, recurring-revenue growth year over year across assigned accounts.
Contract Renewals & Retention
• Begin the renewal process ~90 days before expiration and participate in regular renewal reviews for contracts inside that window.
• Prepare by reviewing account GM, relationship history, outstanding deficiencies, management changes, and growth opportunities.
• Present the value of added services and compliance coverage; be proactive rather than reactive — reach out ahead of expiration, line up site visits for deficiencies, and grow the portfolio at renewal.
Collections Support
• Support the collection of outstanding and delinquent balances (0–60 day cycle) by leveraging client relationships; coordinate with Accounting to flag at-risk accounts and keep accounts current.
Sales & Operations Collaboration (Internal Quarterback)
• Route customer inquiries — scheduling, reports, quotes, invoices, deficiencies, contract questions — to the right internal team, follow through to resolution, and relay one consistent update back to the client.
• Partner with outside sales on site visits, building audits, and opportunity qualification.
• Participate in weekly Account Management / Inside Sales / Operations and portfolio-growth meetings, plus coaching and networking events (Lunch & Learns, industry conferences, client appreciation, etc).
Required SkillsWHAT WE LOOK FOR
•Driven, motivated, and hungry to grow
•Customer-focused and relationship-oriented
•Professional and presentable
•Responsible and reliable
•A strong communicator — verbal, written, and virtual
•Open to learning and coaching
QUALIFICATIONS
•2+ years in inside sales, account management, customer service, or service coordination
•Experience in a technical, construction, mechanical, fire/life safety, or service-based industry is an asset
•Proficiency with CRM systems and the Microsoft Office suite
•Highly organized and deadline-driven, comfortable managing a high volume of daily outreach
•Comfortable working cross-functionally with operations, scheduling, estimating, and accounting teams
•High School Diploma or equivalent required