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Account Management Representative Jobs in Iowa (NOW HIRING)

Anthologic

Account Manager

Des Moines, IA · On-site

Serving as the primary client contact, the Account Manager represents the interests of the brand within the agency and ensures all work aligns with strategic objectives, quality standards, and ...

Anthologic Inc

Account Manager

Des Moines, IA · On-site

Serving as the primary client contact, the Account Manager represents the interests of the brand within the agency and ensures all work aligns with strategic objectives, quality standards, and ...

S&S Employment Partners

Be Seen First

Logistics Account Rep

Des Moines, IA · On-site

$50K - $55K/yr

To qualify for the Logistics Account Representative, you must have ... Minimum 2-5 years' experience in transportation/logistics environment with account management focus

VGM Group Inc

Partner Account Manager

Waterloo, IA

... account management professional with experience working in medical supply distribution, HME/DME ... Represent VGM in external partner meetings and provide regular updates on performance, initiatives ...

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Account Management Representative information

What is an account management representative?

An Account Management Representative is a professional responsible for maintaining and nurturing relationships with clients or customers on behalf of a company. They act as a primary point of contact, addressing client needs, resolving issues, and ensuring customer satisfaction. Their duties often include managing accounts, processing orders, providing product or service information, and collaborating with other teams to meet client needs. The goal of an Account Management Representative is to foster long-term client relationships and support business growth.

What are the key skills and qualifications needed to thrive as an account management representative?

To thrive as an Account Management Representative, you need strong relationship-building abilities, sales acumen, and a bachelor's degree in business or a related field. Familiarity with CRM software like Salesforce and proficiency in Microsoft Office Suite are typically required. Excellent communication, problem-solving, and negotiation skills help you stand out in managing client accounts and resolving issues. These skills and qualifications are vital for maintaining client satisfaction, driving revenue growth, and ensuring long-term business success.

How does an account management representative typically collaborate with sales and customer success teams?

Account Management Representatives frequently act as the bridge between sales, customer success, and clients. They work closely with the sales team to ensure smooth onboarding of new accounts and help identify upsell or cross-sell opportunities. Collaboration with customer success teams is vital to address client needs, resolve issues quickly, and maintain high satisfaction levels. Regular meetings and shared communication tools are common practices to keep everyone aligned on account goals and activities.

What is the difference between Account Management Representative vs Customer Service Representative?

AspectAccount Management RepresentativeCustomer Service Representative
Primary RoleManage client accounts, build relationships, and upsell servicesAssist customers with inquiries, troubleshoot issues, and provide support
Required SkillsCommunication, sales, relationship managementCommunication, problem-solving, patience
Work EnvironmentOffice, client meetings, account reviewsCall centers, retail, online support
Common CertificationsCustomer relationship management (CRM) tools, sales trainingCustomer service certifications, communication skills training

While both roles involve customer interaction, Account Management Representatives focus on maintaining and growing client accounts through relationship management and sales, whereas Customer Service Representatives primarily handle inquiries and resolve issues to ensure customer satisfaction.

Do account management representatives get paid well?

Account management representatives typically earn a competitive salary that varies based on experience, industry, and location. They often receive additional benefits such as bonuses or commissions, especially if their role involves sales or client retention. Overall, compensation for this role is generally considered moderate to good within customer service and sales fields.

Is account management a stressful job?

Account management can be stressful due to the need to meet client expectations, handle multiple accounts, and resolve issues promptly. It often requires strong communication skills, organization, and the ability to manage deadlines in a fast-paced environment.

What cities in Iowa are hiring for Account Management Representative jobs?

Cities in Iowa with the most Account Management Representative job openings:

Account Management Representative jobs near you
Infographic showing various Account Management Representative job openings in Iowa as of July 2026, with employment types broken down into 83% Full Time, 14% Part Time, 1% Temporary, and 2% Contract. Highlights an 86% Physical, 2% Hybrid, and 12% Remote job distribution.

Director of Account Management

Marion, IA • On-site

Rapids Wholesale Equipment
11 - 50 employees
Learn more about Rapids Wholesale Equipmentexternal

Full-time

Re-posted 15 days ago

Key responsibilities

  • Lead, coach, and develop the Account Management team to achieve sales and service goals.

  • Own and enforce policies related to Key Accounts, including qualification, maintenance, and removal standards.

  • Manage revenue and Gross Profit outcomes through the Account Management team and drive account growth and retention.

Job description

The Director of Account Management oversees the strategic direction, leadership, and performance of the Account Management team. This role serves as the system owner for Rapids' Account Management and inbound sales engine, responsible for executing, enforcing, and continuously improving policies, processes, and operating discipline that drive predictable revenue, Gross Profit (GP), and client retention.
Essential Responsibilities:
The essential duties and responsibilities include, but are not limited to:
  • Lead, coach, and develop a team of Account Managers to achieve sales and service excellence through mandatory, outcomes-driven bi-weekly 1:1 meetings, structured coaching, and documented performance management. Build bench strength, promotability, and long-term capability across the Account Management organization.
  • Own and enforce the Key Account policy, including qualification, maintenance, and removal standards, without exception. Ensure healthy, focused Key Account and House Account portfolios across the Account Management team.
  • Own revenue and Gross Profit (GP) outcomes generated through the Account Management team and drive predictable Key Account growth and retention.
  • Collaborate with Business Development and Sales Leadership to identify new opportunities and ensure alignment with company objectives while maintaining disciplined role clarity between hunting, inbound conversion, and account ownership.
  • Set measurable KPIs for account performance and track results through CRM and reporting tools. Own CRM opportunity management, forecasting accuracy, and Power BI scorecards used to drive accountability and performance transparency.
    Ensure data accuracy across CRM, DDI, and reporting platforms.
  • Own the inbound lead system, ensuring phone, chat, and inbound demand convert into properly qualified, documented CRM opportunities and revenue. Ensure proper qualification, routing, and prioritization of inbound opportunities to protect Account Manager focus and improve close rates.
  • Lead weekly Account Management team meetings using EOS discipline and ensure consistent execution of sales processes, tools, and best practices.
  • Analyze sales data and market trends to forecast business needs and identify opportunities for expansion.
  • Facilitate communication between internal departments to ensure seamless order fulfillment, client onboarding, and ongoing service.
  • Participate in contract negotiations, pricing strategy discussions, and client presentations for key accounts.
  • Represent the company at trade shows, industry events, and networking opportunities to strengthen brand presence and client engagement.
  • Ensure consistent use of best practices, sales tools, and processes across the Account Management team. Manage performance through documented coaching, corrective action, and formal improvement plans when necessary.
  • Other duties as assigned.

Skills and Abilities:
  • Strong leadership, team development, and motivational skills.
  • Strategic thinker with the ability to balance client satisfaction and business profitability.
  • Excellent communication, negotiation, and presentation skills.
  • Proven ability to analyze complex data and make data-driven decisions.
  • Strong organizational skills with attention to detail and follow-through.
  • Ability to manage multiple priorities in a fast-paced environment.

Qualifications:
  • Bachelor's degree in Business, Sales, Marketing, or related field preferred.
  • 5+ years of progressive experience in account management, client relations, or sales leadership, preferably in foodservice, hospitality, or wholesale distribution.
  • Demonstrated success managing and growing large client portfolios.
  • Experience leading and developing high-performing teams.
  • Proficiency in CRM systems, Microsoft Office Suite, and sales reporting platforms.

Physical Requirements:
  • Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA and other federal, state and local standards, including qualitative and/or quantitative productivity standards.
  • Ability to maintain regular, punctual attendance with the ADA, FMLA and other federal, state and local standards.
  • Must be able to lift and carry up to 25 lbs.

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