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Billing Specialist – Full Time – In-person role Durango, CO

Only Colorado residents will be considered.

Position Summary: The role of the Billing Specialist is responsible for managing healthcare accounts receivable and ensuring the accurate and timely processing of billing, payments, and account adjustments. Key responsibilities include submitting and resolving claims, posting payments based on explanations of benefits (EOBs), researching and correcting billing discrepancies, and maintaining accurate patient account records. The role also involves handling inbound calls from patients to address billing inquiries, explain account balances, assist with payment-related concerns, and provide exceptional customer service. Additionally, the Billing Specialist identifies error trends, supports workflow improvements, and collaborates with internal teams to optimize revenue cycle processes. Success in this role requires strong attention to detail, problem-solving skills, effective communication, and a patient-focused approach.

Qualifications: Our ideal candidate for our Billing Specialist position will have a high school diploma, or equivalent, an AA/AS in Healthcare/Accounting/Business, is preferred.

The candidate will also have 2-3 years’ experience working in a healthcare billing and collections. Experience in payer portal use, clearing house edits and claim follow up strongly preferred.

Salary: Starting at $21.25 - $27.30 per hour (non-exempt - hourly) and considers preferred experience, preferred education, and regional locale pay as described above.

Benefits:

• Medical (HDHP or PPO)

• Long Term Disability

• 401k offering up to 4% match

• Short Term Disability

• Health Savings Account

• Dental

• Flexible Spending Account

• Vision

• Dependent Care Account

• Pet Insurance

• Life Insurance

• College Invest plans

• Annual Wellness Benefits

• Personal Days

• Loan Repayment Programs

• (9) Company Paid Holidays

• (3) weeks of All Paid Leave (APL) for first 2 years with full-time employment.

• On-going training & educational opportunities for professional development are also available.

Physical demands:Employee must occasionally lift and/or move up to 15 pounds. Employee is frequently required to walk, sit, stand, or kneel and occasionally required to climb or balance and stoop. Must have ability to sit for longer periods at a computer. Employee must be able to travel between Axis locations. Possible potential exposure to communicable disease. The noise level in the work environment is usually moderate. Axis may make reasonable accommodations to enable individuals with disabilities to perform the essential functions.

Required Skills:

• Working knowledge of medical billing and coding systems, including CPT, HCPCS, ICD, and DSM, with a strong understanding of the healthcare revenue cycle, including claims processing, payment posting, account reconciliation, collections, and reimbursement methodologies.
• Knowledge of Medicare, Medicaid, commercial insurance plans, and the ability to accurately interpret Explanation of Benefits (EOBs), process account adjustments, and manage insurance correspondence.
• Ability to identify, investigate, and resolve billing errors, claim denials, account discrepancies, credits, refunds, and outstanding patient balances while maintaining appropriate supporting documentation.
• Experience providing professional customer service through inbound and outbound calls, written correspondence, and other communications related to patient accounts, billing inquiries, collections, and payment arrangements.
• Strong analytical, problem-solving, mathematical, and financial reconciliation skills with the ability to exercise sound judgment and make ethical decisions.
• Proficiency with Electronic Health Records (EHR) systems, Microsoft Office applications (particularly Excel, Word, and Outlook), internet-based applications, and standard office equipment.
• Excellent organizational skills with the ability to manage a high-volume workload, prioritize tasks effectively, and maintain accuracy and attention to detail in a fast-paced environment.
• Strong interpersonal and communication skills with the ability to interact professionally and effectively with patients, staff, vendors, insurance representatives, and other stakeholders.
• Demonstrate commitment to maintaining confidentiality, privacy, and security of patient and organizational information in accordance with applicable regulations and organizational policies.
• Flexibility to work additional hours, travel occasionally (if applicable), and assume additional responsibilities as needed to support departmental and organizational objectives.
• Valid driver's license with an insurable driving record in accordance with organizational requirements.

Additional eligibility requirements: Annual Flu immunization, Annual TB screening

About our Axis Health System:We are the leading provider of behavioral health and integrated (primary, dental, and behavioral health) care on the Western Slope of Colorado. We have recovery groups, Medication Assisted Treatment (MAT), specialized mental health outpatient programs, primary care, diabetes education, crisis services, resource navigators, insurance enrollment specialists, tele-video systems to access our locations across the region and more. We work to make sure you have what you need at your fingertips to be successful in your position and support your patient in their road to recovery.

Commitment to Pay Standards: We are committed to fair and equitable hiring with salaries based on relevant factors, such as work experience, education, and certification/licensure (rather than wage history). 

Please visit our website at Axis Health System, to apply for this position and for more information about our organization. All qualified applicants will receive consideration for employment, transfer, or promotion opportunities.

About Durango/Pagosa Springs:

If you’re interested in Rocky Mountain wildlife, white water rafting, hiking in to discover nature’s most beautiful waterfalls, or a breathtaking car ride on the San Juan Skyway, then Durango and Pagosa Springs are the place for you! As with so many areas on the Western Slope, you have now entered an outdoor enthusiast’s paradise. Just minutes from zip lining through the treetops, to soaking in the Piedra River Hot Springs, located in the national forest, after a day of hiking any one of the many trails, and when the season is right, you can be snowboarding or camping in the mountains that surround this beautiful area. Take a ride on the historic Durango & Silverton Narrow Gauge Railroad Train and enjoy the stunning views of the San Juan National Forest. You’re also a mere 35-minute car ride to Mesa Verde National Park. Just outside the doors of our clinics, you’ll find beautiful parks with walking paths and opens spaces to enjoy. Durango has an airport located minutes from our clinics which has service to Denver, Phoenix and Dallas-Fort Worth daily. Learn more about our area here: Visit Durango, CO | Official Tourism Site of Durango, Colorado