Employee discounts at the Fairmont Scottsdale Princess, local companies and Accor worldwide for you ... group opportunities, and creating memorable tasting experiences. Working closely with the La ...
Employee discounts at the Fairmont Scottsdale Princess, local companies and Accor worldwide for you ... group opportunities, and creating memorable tasting experiences. Working closely with the La ...
Employee discounts at the Fairmont Scottsdale Princess, local companies and Accor worldwide for you ... group opportunities, and creating memorable tasting experiences. Working closely with the La ...
Employee discounts at the Fairmont Scottsdale Princess, local companies and Accor worldwide for you ... group opportunities, and creating memorable tasting experiences. Working closely with the La ...
Employee discounts at the Fairmont Scottsdale Princess, local companies and Accor worldwide for you ... group opportunities, and creating memorable tasting experiences. Working closely with the La ...
Employee discounts at the Fairmont Scottsdale Princess, local companies and Accor worldwide for you ... group opportunities, and creating memorable tasting experiences. Working closely with the La ...
Accor Group information
What is Accor Group?
Accor Group is a multinational hospitality company headquartered in France, known for operating hotels, resorts, and vacation properties around the world. It manages a diverse portfolio of brands, ranging from luxury to economy, including Sofitel, Novotel, Mercure, and ibis. Accor Group also offers loyalty programs, business solutions, and a strong focus on guest experience and sustainability. With thousands of properties in over 100 countries, it is one of the largest hospitality groups globally.
What are the key skills and qualifications needed to thrive as an employee at Accor Group?
To thrive at Accor Group, especially in hospitality roles, you generally need a strong background in customer service, hospitality management, and relevant education or experience in the field. Familiarity with property management systems (PMS), reservation software, and brand-specific training programs is typically required. Exceptional interpersonal skills, cultural sensitivity, and a proactive attitude help individuals stand out in guest-facing positions. These skills and qualities are crucial for delivering exceptional guest experiences and maintaining Accor's reputation for hospitality excellence.
What are some common challenges faced by employees working in various departments at Accor Group hotels?
Working at Accor Group hotels can be dynamic and rewarding, but employees often face challenges such as adapting to fast-paced environments, managing diverse guest expectations, and maintaining high service standards during peak periods. Team members frequently collaborate across departments like front office, housekeeping, and food & beverage to ensure seamless guest experiences. Continuous training and strong communication skills are essential for overcoming these challenges and excelling in a hospitality-focused workplace.
What is the difference between Accor Group vs Hotel Front Desk Agent?
| Aspect | Accor Group | Hotel Front Desk Agent |
|---|---|---|
| Required Credentials | Hospitality certification, customer service skills | High school diploma, customer service experience |
| Work Environment | Hotels, resorts, hospitality industry | Hotel reception, front desk |
| Employer & Industry Usage | Global hotel chain, hospitality sector | Hotels, hospitality services |
| Common Search & Comparison | Large hotel group roles | Front desk positions in hotels |
Accor Group is a multinational hospitality company operating various hotel brands worldwide, offering a range of roles including management and corporate positions. A Hotel Front Desk Agent is a frontline staff member responsible for guest check-in/out, reservations, and customer service within hotels, often employed by companies like Accor. While both roles are within the hospitality industry, Accor Group encompasses a broad organizational structure, whereas a Hotel Front Desk Agent is a specific operational role within hotels.
What is the hiring process like at Accor Group?
The hiring process at Accor Group typically involves submitting an online application, followed by one or more interviews which may include phone, video, or in-person meetings. Candidates may also undergo skills assessments or background checks depending on the role, and the process often includes discussions about schedule flexibility and required certifications. The company values relevant experience, customer service skills, and cultural fit for hospitality positions.
What are popular job titles related to Accor Group jobs in Arizona?
For Accor Group jobs in Arizona, the most frequently searched job titles are:
What job categories do people searching Accor Group jobs in Arizona look for?
The top searched job categories for Accor Group jobs in Arizona are:
What cities in Arizona are hiring for Accor Group jobs?
Cities in Arizona with the most Accor Group job openings:
Full-time
Medical, Dental, Retirement, PTO
Re-posted 3 days ago
Job description
Company Description
The Fairmont Scottsdale Princess is Arizona's largest and longest running AAA Five Diamond hotel, and we want you to help us stay iconic. The Princess offers luxury and world class hospitality with 750 guestrooms, more than 300,000 square feet of meeting space, four award-winning restaurants, six sparkling heated pools, and a luxurious Well & Being Spa. Be a part of events like the WM Phoenix Open, Easter at the Princess, Summer at the Princess and Christmas at the Princess. The hotel features great benefits like PTO, matching retirement, travel discounts and more. This place really has it all - except for you!
What's in it for you:
- Employee discounts at the Fairmont Scottsdale Princess, local companies and Accor worldwide for you and your family
- Free meals at our on-site employee restaurant
- Learning programs through our Academies designed to sharpen your skills
- Great Medical and Dental benefits, including two employer-funded medical plans, meaning $0 premium if you enroll in the employee-only tier! 401K, Direct Deposit, etc.
- Career development opportunities within the Fairmont Scottsdale Princess in addition to national promotion opportunities. The sky is the limit!
Job Description
The Tequila Sommelier enhances the La Hacienda dining experience by delivering expert knowledge, personalized recommendations, and elevated beverage experiences centered around tequila, mezcal, and premium spirits. This role drives restaurant revenue by increasing dinner capture, enhancing guest engagement, supporting large party and group opportunities, and creating memorable tasting experiences. Working closely with the La Hacienda General Manager, the Tequila Sommelier will help develop and manage the spirits, wine, and tequila program while creating marketing, PR, and special event opportunities that showcase the restaurant's unique beverage offerings.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Position welcomes our guests by personally offering & up-selling a selection of cocktails, our impressive selection of over 240 tequilas, tequila flights, margaritas, freshly muddled mojitos, sangrias and other Mexican cocktail favorites--all prepared with fresh-squeezed juices and fruit purees in a sommelier type role on the floor nightly when open.
- Responsible for ordering, inventory and maintenance of Tequila offering & program
- Responsible to conduct continuous Tequila training with service team and provides complete training for all new hires
- Assist in pre-shift meetings and educating team on new and exiting information/trends of Tequila & beverage program
- Assist greeter staff to welcome/bid farewell to all guests and ensure guests receive responsive, professional, and gracious service
- Assist service staff with all aspects of dining experience when needed during high volume times (Ex. Flaming Coffees, Bar Service, Bussing, Food Running, etc.)
- Ability to answer questions regarding the menu, specific food items, the Tequila/Wine list or any other inquiries the guest may have
- Drive post & pre dinner beverage sales in Tequila Room
- Promote restaurant and Tequila Tastings with resort leisure services team requesting referrals for private paid tastings
- Promote restaurant private dining and tequila tastings with area concierges and businesses
- Promote, expand and take ownership La Hacienda Happy Hour to local market
- Create unique special event experience with Restaurant Sales Manager to drive large party sales
- Host local concierges, caddy's, networking groups and on property key departments to promote La Hacienda experience
- Represent restaurant at local culinary events while promoting private dining room, beverage and private tasting sales
- Make direct sale calls to local corporate executives and sales offices to promote restaurant private dining room sales and private tasting room experiences
- Promote and create special on property activities and events to enhance La Hacienda dinner offering and to increase capture for in-house guests
- Work with P/R and Marketing team to promote La Hacienda, Tequila Goddess position and Tequila beverage program exclusively
- Responsible for creating new and creative initiatives to promote for La Hacienda marketing program
Seasonally:
- Ongoing training of new staff of beverage program
- Champion of Passion Project experience
- Champion of Greeter team and training program
Daily/Weekly:
- Work on floor as seen fit by La Hacienda General Manager
- In-house and local sales outreach
Qualifications
EDUCATION AND/OR EXPERIENCE:
- At least 2-3 years of experience at the Four or Five Diamond level required
- Bilingual (English & Spanish) an asset
- Must be able to demonstrate above intermediate mathematical skills and calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference and volume.
- Ability to solve practical problems and deal with a variety of situations.
- Ability to interpret a variety of instructions in either written, oral, diagram or schedule form.
- Must have a Food Handler's card and Alcohol Awareness Certification
OTHER SKILLS AND ABILITIES:
- Extensive food and wine knowledge specifically Tequila
- Strong sales-oriented qualities; strong desire to succeed
- Good verbal & written communication skills
- Extensive knowledge of Spanish spirits / cocktails techniques and culture
- To be creative and foster new cocktails/tequila flights
- Experience of working with a broad set of clienteles and the ability to understand their different tastes and preferences
- An interest in expanding their professional horizons on their ow
- Ability to work with front and back of house staff
Additional Information
Your team and working environment:
A team of Heartists that are committed to working together, supporting each other, and providing the best guest experience, Feel Valued, Feel Sparked, We Are One
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent
Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS