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Accolade Support Jobs in California (NOW HIRING)

Intern, Social Media Marketing

Santa Monica, CA · On-site

$16.75 - $21.50/hr

... supports music people in times of need through MusiCares, and celebrates artistic excellence through the GRAMMY Awards-music's only peer-recognized accolade and highest achievement. As the world ...

Sr. Package Designer

San Francisco, CA · On-site

$90K - $138K/yr

Supports business goals by establishing high-quality visual solutions that ignite joy and enhance ... Navigate Accolade (project management software) and Proof HQ (internal packaging review software ...

Intern, Membership & Industry Relations

Santa Monica, CA · On-site

$16.75 - $22.50/hr

... supports music people in times of need through MusiCares, and celebrates artistic excellence through the GRAMMY Awards-music's only peer-recognized accolade and highest achievement. As the world ...

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Accolade Support information

See California salary details

$11

$18

$25

How much do accolade support jobs pay per hour?

As of Sep 1, 2026, the average hourly pay for accolade support in California is $18.35, according to ZipRecruiter salary data. Most workers in this role earn between $15.19 and $20.14 per hour, depending on experience, location, and employer.

What is an Accolade Support?

An Accolade Support job typically involves providing customer service, technical assistance, or troubleshooting support for clients. Employees in this role help resolve issues, answer inquiries, and ensure a positive customer experience. Responsibilities may include phone, email, or chat support, depending on the company's needs. Strong communication, problem-solving skills, and patience are essential for success in this position.

What is a typical day like for someone working in Accolade Support?

A typical day in Accolade Support involves assisting members with questions about their healthcare benefits, troubleshooting issues related to coverage, and helping users navigate available resources or programs. Team members often communicate via phone, email, or online chat, using dedicated platforms to track and resolve cases. The role requires frequent collaboration with healthcare professionals, insurance providers, and internal departments to coordinate support and find solutions. Success in this position comes from balancing efficiency and empathy, as each interaction directly impacts the member's experience.

What are the key skills and qualifications needed to thrive in Accolade Support?

To thrive as Accolade Support, you need strong customer service skills, problem-solving abilities, and a basic understanding of healthcare benefits or employer-sponsored health programs. Familiarity with CRM software, ticketing systems, and secure communication tools is often expected, along with any relevant certifications in customer support or healthcare administration. Exceptional listening, patience, and clear communication help individuals excel in supporting members and collaborating within a team. These skills ensure efficient assistance, high customer satisfaction, and effective navigation of complex benefit inquiries.

What are popular job titles related to Accolade Support jobs in California?

For Accolade Support jobs in California, the most frequently searched job titles are:

What job categories do people searching Accolade Support jobs in California look for?

The top searched job categories for Accolade Support jobs in California are:

Infographic showing various Accolade Support job openings in California as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 22% Part Time, and 3% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $38,164 per year, or $18.3 per hour.

Communications Specialist (Awards & Rankings)

Cooley

Palo Alto, CA • On-site

$74K - $110K/yr

Full-time

Medical, Dental, Vision, Life, PTO

This job post has expired today. Applications are no longer accepted.


Job description

Communications Specialist (Awards & Rankings)

Cooley is seeking a Communications Specialist (Awards & Rankings) to join the Communications team.

Position summary: The Communications Specialist (Awards & Rankings) plays a key role in advancing the firm's global communications and marketing strategy by supporting the effective management of firm rankings, awards, and survey submissions. The Specialist contributes to the full lifecycle of these efforts -assessing opportunities, coordinating deadlines and materials, gathering and synthesizing information from attorneys and practice groups, and preparing impactful submission and promotional content. Working closely with stakeholders across the firm and reporting to the Associate Director of Media Relations, the Specialist will be a key member of the communications team and help ensure that submissions are strategic, timely, and accurate, strengthening the firm's visibility and reputation among clients, industry influencers, and other important audiences. Specific duties and responsibilities include, but are not limited to, the following:

Position responsibilities:

  • Regularly update the master rankings and awards calendar, ensuring all opportunities, deadlines, milestones, and requirements are clearly documented and communicated to relevant team members
  • Support project management of rankings and award submissions, helping coordinate the full lifecycle from opportunity identification through final delivery, while ensuring deadlines and workflow steps are consistently met
  • Contribute to drafting and developing submission content, including narrative descriptions, matter summaries, partner profiles, and practice highlights, ensuring clarity, accuracy, and alignment with firm messaging and standards
  • Conduct research on award and ranking opportunities, maintaining detailed internal trackers and schedules to support planning, reporting, and strategic decisionmaking
  • Gather and synthesize information from attorneys and practice groups, distilling key achievements into concise, persuasive content for use in submissions and related materials
  • Prepare supporting documents and background summaries that guide internal conversations and help set expectations around ranking outcomes and strategic positioning
  • Draft promotional web copy and internal communications to highlight important ranking results, recognition milestones, and accolade wins
  • Monitor deadlines and manage workflow tools, ensuring that all stakeholders have timely access to requirements, templates, timelines, and project updates
  • Serve as a resource to attorneys and internal teams, providing guidance on ranking processes, submission standards, timelines, templates, and best practices
  • Support ongoing process improvements, contributing to enhancements in tracking systems, templates, and documentation to streamline future submissions
  • Perform additional duties and special projects as needed to support the firm's rankings, awards, and recognition initiatives
  • All other duties as assigned or required

Skills and experience:

Required:

  • After orientation at Cooley, exhibit proficiency in the Microsoft Office suite, iManage and other firm applications, including firm marketing systems software
  • Ability to work extended and/or weekend hours, as required
  • Ability to travel, as required
  • 3+ years' direct applicable experience (e.g., prior experience in a marketing or communications-related field)

Preferred:

  • Bachelor's degree in English, Journalism, Communications, Marketing, Business or related field
  • Experience with legal rankings and awards

Competencies:

  • Excellent communication skills both written and verbal
  • Ability to work well with others
  • Attention to detail and excellent organizational skills
  • Strong organizational skills with ability to juggle several tasks at once
  • Self-motivated
  • Adept at new and rapidly transforming technologies
  • Reliable and punctual
  • Demonstrate initiative, diplomacy, and tact
  • Ability to work under pressure and meet deadlines

The expected hourly pay range for this position with a work schedule of 40 hours per week is $36.00 - $53.00 ($74,880.00 - $110,240.00 annually). Please note that final offer amount will be dependent on geographic location, applicable experience and skillset of the candidate.

We offer a full range of elective benefits including medical, health savings account (with applicable medical plan), dental, vision, health and/or dependent care flexible spending accounts, pre-tax commuter benefits, life insurance, AD&D, long-term care coverage, backup care for children and/or adults and other parental support benefits. In addition to elective benefit options, benefited employees receive firm-paid life insurance, AD&D, LTD, short term medical benefits as well as 20 days of Paid Time Off ("PTO") and 10 paid holidays each year. We provide generous parental leave and fertility benefits. New employees will attend a detailed benefit orientation to learn more about our many benefits and resources.