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Access Coordinator I 

The Access Coordinator ensures seamless progression for individuals entering services by guiding them through the intake process, supporting initial engagement, and rapidly addressing barriers to access. This role is focused on facilitating timely and efficient connections to appropriate services, acting as a bridge between initial contact and long-term care coordination.  This position is designated as a hybrid role, combining remote and in-person work. Specific onsite expectations are subject to ongoing evaluation and may evolve over time. This position supports the Crisis/IRTS team.

Hours: Monday - Friday 8 - 5 PM

Location: 3000 Ames Crossing Rd, Ste 6000, Eagan MN 55121

• Must have physical presence in the Twin Cities area

Hiring Range: Access Coordinator I:  $22.75 - $24.00/ Hourly, based on qualifications, plus $1,000 hiring bonus to external candidates

This position reports directly to a Program Supervisor or Manager and will interact on a regular basis with other members of an interdisciplinary team.  This position works cooperatively with all program staff and other People Incorporated staff.

Key Responsibility Areas:

Intake, Assessment and Early Engagement- 40%

• Serve as the primary point of contact for individuals entering services, establishing early rapport and trust.
• Guide individuals through the intake process, including completion of pre-screeners and documentation of basic health information.
• Identify and address immediate barriers to service access (e.g., transportation, system navigation, insurance).

• Ensure rapid access to comprehensive evaluation and connection to appropriate services.
• Emphasize efficiency and short-term support during the early stages of engagement.
• Follow up with individuals before and after comprehensive evaluation to support engagement and retention.

Service Coordination and Transition Support- 40%

• Manage and track internal and external referrals from the evaluation process.
• Facilitate and coordinate connections to services, including “hand-off” to long-term care coordination teams.
• Maintain communication with individuals and service providers to ensure successful initiation of services.
• Continue following client and providing appropriate coordination until there is a successful transition.

• Complete any initial paperwork, assessments, and any other relevant documentation during the transition process.
• Provide various skill-building, teaching, and/or coaching, as it relates to the individual’s goal and/or treatment plan.

Collaboration and Interdisciplinary Partnership- 10%

• Work closely with interdisciplinary teams, program staff, and external partners to resolve barriers and enhance access.
• Develop effective working relationships with internal and external referral resources.
• Maintain regular contact with collaborative partners, including schools and community agencies
• Actively seek consultation from team members for complex cases
• Maintain communication with program management on advanced or complex cases
• Attend scheduled in-person team meetings and may be required to report onsite based on program needs, as determined by their supervisor.
• Participate in trainings, supervision, and other required activities.
• Maintain flexibility to adapt to changing onsite requirements.
• Participating in weekend on-call coverage schedule as determined by your supervisor and program need.
• Attendance is an essential function of the position.

Documentation and Compliance- 10%

• Document all interactions, interventions, and relevant information in accordance with organizational and professional standards.
• Maintain accurate and timely case notes in the Electronic Health Record.
• Demonstrate the ability to meet established performance metrics and productivity standards.
• Abide by HIPAA guidelines and organizational policies regarding client privacy and documentation.
• Other duties as assigned

People Incorporated is opposed to violence and offensive behavior in the workplace.  Clients participating in our programs, however, may be experiencing anxiety, mental illness, physical illness, frustration and helplessness in their daily lives which occasionally results in inappropriate verbal and physical expressions of anger, threats or violence towards employees, visitors or others.  Training is available to staff on physical and psychological crisis intervention and prevention.  Employees may be exposed to physical or verbal and are expected to be able to serve angry and disgruntled clients with patience and courtesy.

To perform this job successfully an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  These essential duties include:

• Passing all background and requirements for facility and position; and
• The ability to pass the screening required by Federal Human Services Office of Inspector General to assure that person has not been excluded from working in the Health Care Programs which receive federal funding.
• Must have a valid and current driver’s license and auto insurance.

Required Education and Experience:

• • Master’s degree in a behavioral science or related field; OR
  • Bachelor’s degree in a behavioral science or related field and proof of a practicum or internship that requires direct interaction with adults or children served and is focused on behavioral sciences or related fields; OR
  • Has completed 30 semester hours or 45 quarter hours in behavioral science or a related field and: Has proof of a practicum or internship that requires direct interaction with adults or children served and is focused on behavioral sciences or related fields; OR
  • Has 2,000 hours of experience in the delivery of services to people with mental illness or a substance use disorder; OR
  • Has 2,000 hours of experience in the delivery of services to people with traumatic brain injury or developmental disabilities and completes training on mental illness, mental health de-escalation techniques, co-occurring mental illness and substance abuse, and psychotropic medications and side effects; OR
  • Is fluent in the non-English language of the cultural group to which 50% of the practitioner’s clients belong; OR
  • Has a high school diploma and 4,000 hours of experience in the delivery of services to people with: Mental illness or a substance use disorder; OR
  • Traumatic brain injury or developmental disabilities and completes training on mental illness, mental health de-escalation techniques, co-occurring mental illness and substance abuse, and psychotropic medications and side effects; OR
  • Has a high school diploma and 2,000 hours of experience in the delivery of services to people with: Mental illness, emotional disturbance, or substance use disorder, and receives clinical supervision from a mental health professional once a week until 4,000 hours of experience is met; OR
  • Traumatic brain injury or developmental disabilities and completes training on mental illness, mental health de-escalation techniques, co-occurring mental illness and substance abuse, and psychotropic medications and side effects and receives clinical supervision from a mental health professional once a week until 4,000 hours of experience is met; OR
  • Is currently enrolled in a graduate level behavioral sciences program at an accredited college or university and is formally assigned to the program for clinical training;
  • Must be free of chemical use problems for at least two years immediately preceding their hiring and must sign a statement attesting to that fact, if applicable.

Preferred Education and Experience

• Master’s degree in a behavioral science or related field
• Bachelor’s degree in a behavioral science or related field and proof of a practicum or internship that requires direct interaction with adults or children served and is focused on behavioral sciences or related fields
• 2,000 hours of supervised experience in the delivery of services to people with mental illness

Language Skills:

• Ability to write pertinent, legible entries in Electronic Health Record System and written documentation.
• Clear and concise written, verbal, and interpersonal communication skills that produce desired results.
• Ability to use personal computer and standard business and other work-related software with minimal instruction.
• Ability to effectively present information and respond to questions from internal and external stakeholders which includes program staff and clients.
• Ability to read and understand common terminology of the mental health field.
• Capable of reading and interpreting information, such as reports, general correspondence, professional publications, and government regulations, with the ability to share with others as needed.

Mathematical Ability:

• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. 
• Must understand basic statistics and have knowledge of data collection within the industry.

Mental Essential Functions and Reasoning Ability:

• Ability to work and prioritize independently with the ability to collaborate with others.
• Excellent active listening, decision-making, and customer service abilities.
• Ability to learn and apply new competencies and information as to enhance individual job performance and make recommendations to the program and/or unit.
• Proven time management, organizational and administrative skills with the ability to manage multiple projects simultaneously. 

Physical Demands:

• While performing these duties, mobility is required that may include regular movement in, out and through People Incorporated facilities, public places and client homes. Employees in this position must also be able to write and use a personal computer
• Employees in this position may need to lift on a regular basis up to 15 lbs. and may need to exert themselves while performing the above-mentioned duties.
• Accommodations may be made as needed to assure staff is safe. Assistance may be provided if employee is unable to complete a task.
• Reliable, timely and efficient transportation is required fortravel to meetings, site visits, appointments, and other work-related functions. 

Benefits:

• Benefits include up to 112 hours of Paid Time Off (PTO)
• Up to 48 hours of Earned Sick and Safe Time (ESST) in accordance with state and local requirements
• For full time employees, up to 8 paid holidays per calendar year (4 company-designated holidays and 4 floating holidays that are prorated based on date of hire).
• 403(b) Retirement Savings Plan with a 3% employer-match
• Multiple health and dental insurance plan choices available?
• Lifestyle Benefit – choice between company contribution to health savings account, student loan repayment assistance, or flex time
• Employer-paid Short & Long-Term Disability Insurance & Life Insurance
• Free access to People Incorporated's Training Institute, offering free CEUs and a wide array of learning and education opportunities
• Eligibility for state and federal loan forgiveness programs

We are committed to providing salary ranges for all open positions. Please note that the specific compensation for this role will be determined based on your experience, qualifications, location, and internal equity considerations. 

People Incorporated is committed to improving the wellness of our clients, staff, and the communities that we serve by providing a tobacco-free environment. 

People Incorporated is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, color, creed, religion, national origin, sex, sexual orientation, gender identity, disability, age, marital status, familial status, membership or activity in a local human rights commission, or status regarding public assistance.  People Incorporated values a diverse workplace and strongly encourages all qualified individuals to apply.