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Access Information Advisor Jobs (NOW HIRING)

Oneida Health

PATIENT ACCESS ADVISOR

Oneida, NY · On-site

$17 - $21.59/hr

Patient Access Advisor Corporate - Oneida, NY 13421 Overview Salary Range $17.00 - $21.59 Hourly ... Collect detailed information for the patient record. * Demonstrate care and concern when ...

University of Oregon

AEC Access Advisor

Eugene, OR · On-site

$50K - $55K/yr

... information. References will not be contacted until you are notified. For questions please email us ... Access Advisors report directly to the Accessible Education Center Assistant Director. Access ...

University Of Oregon

AEC Access Advisor

Eugene, OR

$50K - $55K/yr

... information. References will not be contacted until you are notified. For questions please email us ... Access Advisors report directly to the Accessible Education Center Assistant Director. Access ...

Total Industries

Service Advisor

Salinas, CA · On-site

$28 - $31/hr

The Service Advisor is a key member of our service operations team, ensuring the customer ... and access information. Dispatch-Field * Ensure every customer call is answered - we do not love ...

Total Industries

Service Advisor

Salinas, CA · On-site

$28 - $31/hr

The Service Advisor is a key member of our service operations team, ensuring the customer ... and access information. Dispatch-Field * Ensure every customer call is answered - we do not love ...

Rome Health

Patient Access Advisor

Rome, NY

Patient Access Advisor Multiple Shifts Available: * 7:00 a.m. - 3:00 p.m. (Includes patient ... Register patients accurately and collect required demographic and insurance information. * Explain ...

TOTAL INDUSTRIES

Service Advisor

Salinas, CA · On-site

$28 - $31/hr

The Service Advisor is a key member of our service operations team, ensuring the customer ... and access information. Dispatch-Field * Ensure every customer call is answered - we do not love ...

Rome Health

Patient Access Advisor

Rome, NY · On-site

$17 - $20/hr

Patient Access Advisor Multiple Shifts Available: * 7:00 a.m. - 3:00 p.m. (Includes patient ... Register patients accurately and collect required demographic and insurance information. * Explain ...

Oneida Health

PATIENT ACCESS ADVISOR

Oneida, NY · On-site

$17 - $21.59/hr

Job Title: Patient Access Advisor Job Summary: Oneida Health is actively seeking a dedicated ... Collect detailed information for the patient record. * Demonstrate care and concern when ...

Rome Health

Patient Access Advisor

Rome, NY · On-site

Patient Access Advisor Multiple Shifts Available: * 7:00 a.m. - 3:00 p.m. (Includes patient ... Register patients accurately and collect required demographic and insurance information. * Explain ...

Oneida Health

PATIENT ACCESS ADVISOR

Oneida, NY · On-site

$17 - $21.59/hr

Job Title: Patient Access Advisor Job Summary: Oneida Health is actively seeking a dedicated ... Collect detailed information for the patient record. * Demonstrate care and concern when ...

Rome Health

Patient Access Advisor

Rome, NY · On-site

$17 - $20/hr

Rome Health is seeking detail-oriented, customer-focused Patient Access Advisors to join our ... information.Explain required forms and obtain appropriate patient signatures.Verify insurance ...

Bottom Line

COLLEGE ACCESS ADVISOR

Boston, MA · On-site

$52K/yr

Maintain accurate student contact information in the student database * Enter and update data for ... College Access Advisors are non-exempt, overtime eligible staff and work an 8.5 hour shift ...

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Access Information Advisor information

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How much do access information advisor jobs pay per hour?

As of Sep 10, 2026, the average hourly pay for access information advisor in the United States is $25.93, according to ZipRecruiter salary data. Most workers in this role earn between $18.51 and $29.81 per hour, depending on experience, location, and employer.

What are popular job titles related to Access Information Advisor jobs?

For Access Information Advisor jobs, the most frequently searched job titles are:

Customer Success Manager (Remote)

Remote

Access Information Management Inc
Library and Information Services • 1 - 5K employees
Learn more about Access Information Management Incexternal

Other

Posted 3 days ago

New

Access Information Management rating

7.3

Company rating: 7.3 out of 10

Based on 14 frontline employees who took The Breakroom Quiz

Job description

The primary purpose of the Customer Success Manager (CSM) is to drive customer onboarding, adoption, and long-term satisfaction to ensure customers realize the full value of Access' products and services. This role partners closely with customers and internal teams to proactively monitor customer health, manage risk, identify expansion opportunities, and support overall revenue retention. As a CSM you will become a trusted advisor for your customers and work to help them....
Primary Functions

  • Participate in customer onboarding and implementation to ensure smooth product adoption and a positive customer experience. We want customers first impressions to be a great one and to ensure they start off on the right foot for success.
  • Monitor customer health metrics and proactively address risks to retention or satisfaction.
  • Build and maintain strong relationships with key customer stakeholders, acting as a trusted advisor and thought leader.
  • Collaborate with Sales to create account plans and identify upsell or cross-sell opportunities.
  • Lead quarterly business reviews to reinforce value realization and drive product usage optimization.
  • Serve as the voice of the customer by documenting use cases and sharing insights with Product, Marketing, and Sales teams.
  • Manage renewal processes and advocate for customer needs to minimize churn and maximize lifetime value.
  • Escalate expansion opportunities (upsell/cross-sell) discovered during customer interactions to Sales.
  • Provide training and enablement to help customers achieve desired outcomes and improve adoption health.
  • Analyze customer data to identify trends, inform strategic planning, and deliver actionable insights.
Secondary Functions
  • Partner with cross-functional teams to improve processes and enhance the customer experience.
  • Support internal initiatives related to product education, revenue retention, and customer advocacy.
Qualifications
  • Bachelor's degree in Business Administration, Marketing, Communications, or a related field.
  • 3-6 years of experience in Customer Success, Account Management, or client-facing roles within SaaS, RIM, or subscription-based industries.
  • Certified Customer Success Manager (CCSM) certification is a plus.
Competencies
  • Proven track record managing strategic customer accounts and driving adoption and retention.
  • Strong understanding of product solution personas, use cases, and common customer pain points.
  • Ability to negotiate the use of Access resources to resolve issues and ensure successful customer outcomes.
  • Excellent written and verbal communication skills with the ability to engage executive-level stakeholders.
  • Proficiency with CRM platforms (Salesforce, HubSpot, etc.) and Customer Success tools (Gainsight, Totango, ChurnZero).
  • Strong analytical skills with the ability to interpret data and provide actionable recommendations.
  • Self-motivated, organized, and able to work independently in a fast-paced environment.
  • Ability to collaborate effectively across internal teams to drive customer results.
  • Healthcare or Energy account management background a plus for roles on those teams.
Territory
  • Assigned Healthcare, Energy, or Enterprise Accounts.
Physical Requirements
  • Occasional lifting and/or moving up to 25 pounds.
  • Frequent reaching with hands and arms.
  • Specific vision abilities required include close vision (working on a computer, etc.).
  • Frequent sitting and standing.
All qualified applicants will receive consideration for employment. EEO/AA/Minorities/Females/Disabled/Vets

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