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Valet Parking Manager- Conrad Orlando

The Valet Parking Manager is responsible for leading and overseeing all valet parking operations at a high-volume hotel. This position ensures a seamless arrival and departure experience for guests while maintaining safe, efficient, and professional vehicle handling standards. The Valet Parking Manager will supervise a team including an assistant manager, ops supervisors, cashiers, and valet attendants. He will also be expected to manage traffic flow, support guest service excellence, control operational costs, and partner closely with hotel leadership, front office, event teams, and security in order to meet daily business demands.

Key Responsibilities

• Oversee daily valet operations, including vehicle intake, parking, retrieval, staging, key control, and driveway traffic flow.
• Lead, schedule, train, coach, and evaluate all team members in order to ensure consistent service standards and operational efficiency.
• Maintain a professional, organized, and congestion-free porte cochere, entrance, and valet parking area during peak arrival and departure periods.
• Monitor staffing levels based on hotel occupancy, group arrivals, events, restaurant volume, and forecasted demand.
• Ensure all vehicles are handled safely and responsibly in accordance with company policies and hotel expectations.
• Respond promptly and professionally to guest concerns, service delays, vehicle damage claims, lost items, and escalated situations.
• Conduct shift briefings to communicate hotel occupancy, VIP arrivals, events, service expectations, safety reminders, and operational updates.
• Maintain accurate records for tickets, keys, vehicle locations, revenue, validations, incidents, claims, and employee performance documentation.
• Partner with hotel departments to support guest arrivals, departures, luggage assistance, traffic coordination, group movements, and special events.
• Inspect equipment to include but not limited to radios, key cabinets, uniforms, and valet supplies to ensure the operation is prepared and professional at all times.
• Promote a culture of hospitality, accountability, teamwork, urgency, and attention to detail.

Qualifications

• Minimum of 4 to 6 years of valet, parking, transportation, hospitality, or guest service experience.
• At least 2 years of supervisory or team lead experience preferred.
• High school diploma or equivalent required; hospitality, business, or operations coursework preferred.
• Valid driver's license with a clean driving record, subject to company and insurance requirements.
• Ability to safely operate automatic and manual transmission vehicles is preferred.
• Strong knowledge of guest service standards in a luxury, full-service, or high-volume hotel environment. Forbes Travel training desired, but not required
• Ability to work flexible schedules, including weekends, holidays, evenings, overnight shifts, and high-demand event periods.

Skills and Competencies

• Ability to be a self-motivator and problem solver.
• Excellent leadership, communication, and conflict-resolution skills.
• Strong sense of urgency with the ability to manage multiple tasks in a fast-paced environment.
• Professional appearance, positive attitude, and commitment to exceptional guest service.
• Ability to make quick decisions while maintaining safety, service quality, and operational control.
• Strong organizational skills with attention to details, key control, and vehicle tracking.
• Comfortable using parking systems, mobile devices, radios, ticketing tools, and basic reporting systems.
• Ability to coach employees in real time and hold the team accountable to performance and service standards.

Physical Requirements

• Ability to stand, walk, jog, bend, and move continuously throughout the shift.
• Ability to work outdoors in varying weather conditions, including heat, rain, wind, and humidity.
• Ability to lift, carry, push, or pull luggage and guest belongings as needed.
• Ability to safely enter, exit, and operate a wide range of guest vehicles.

Performance Expectations

• Maintain efficient vehicle retrieval times and minimize driveway congestion during peak periods.
• Deliver consistent guest satisfaction through professional greetings, prompt service, and issue resolution.
• Ensure accurate key control, ticket management, vehicle tracking, and incident reporting.
• Support labor control by aligning schedules with occupancy, events, and operating needs.
• Maintain a safe operation with minimal accidents, claims, or preventable service failures.