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A Tier 1 Operator Jobs (NOW HIRING)

Goldbelt, Inc.

NOC Operator Tier 1

Honolulu, HI · On-site

$30.35/hr

Nisga'a Tek ensures mission assurance and execution for customers and warfighters. Providing ... The Tier 1 NOC Operator provides around-the-clock monitoring, fault detection, and incident ...

SecuriGence

Tier 1 Helpdesk Analyst

Arlington, VA · On-site

$23.50 - $32.25/hr

Are you looking for a career where professional development is embedded in your employer's core ... Simulates or recreates user problems to resolve operating difficulties. * Recommend systems ...

Galleher

Yard Operator - Tier 1

Kaufman, TX · On-site

Galleher Industries is a trusted manufacturer and value-added distributor of metal and lumber ... Position Summary The Yard Operator is responsible for the safe and efficient movement, loading ...

WEBIT Services

Tier 1 Technician

Naperville, IL · On-site

As a member of our employee-owner community, you'll play a critical role in delivering exceptional ... Basic working knowledge of Windows 10 and 11 operating systems, Microsoft 365, and networking ...

Olsten

Tier 1 Helpdesk Associate

Florence, SC · On-site

$18/hr

Olsten Staffing is seeking a Tier 1 Helpdesk Associate to join a professional and fast-paced team! If you have IT experience or education in a related field and enjoy helping others solve technical ...

I3 Broadband LLC

Tier 1 Support

East Peoria, IL · On-site

$17 - $19/hr

Job Summary: Tier 1 Support Specialists work with customers and staff across all i3 Broadband ... Collaborate in a team environment with coworkers and other departments to provide efficient and ...

Chenega Corporation

Tier 1 Help Desk Analyst

Arlington, VA · On-site

$23.50 - $32.25/hr

Are you looking for a career where professional development is embedded in your employer's core ... Simulates or recreates user problems to resolve operating difficulties. * Recommends systems ...

Shorepoint Inc.

Tier 1 SOC Analyst

Washington, DC · On-site

ShorePoint is a fast-growing, industry recognized and award-winning cybersecurity services firm ... We are seeking a Tier 1 SOC Analyst for a potential opportunity, with foundational experience in ...

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How much do a tier 1 operator jobs pay per hour?

As of Aug 27, 2026, the average hourly pay for a tier 1 operator in the United States is $20.34, according to ZipRecruiter salary data. Most workers in this role earn between $17.07 and $22.84 per hour, depending on experience, location, and employer.
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Tier 1 Tech Support Technician

John Staurulakis, LLC

Madison, MS

$30K - $38K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 23 days ago

Job description

JSI invites you to join our team as a Tier 1 Tech Support Technician on our Contact Center team in Madison, Mississippi, where you'll play a critical role in advancing broadband and telecommunications initiatives that expand connectivity and drive digital inclusion-while advancing your career within a mission-driven, growth-focused organization. 
 
Position Overview: 
As a Tier 1 Tech Support Technician, you will be responsible for answering inbound tech support calls to troubleshoot, investigate, and resolve customers' peripheral related problems. In this role, you will collaborate with our Contact Center team to provide essential technical support to our partners' customers in a professional, friendly and efficient manner. Your weekly work schedule will consist of four, 10-hour days, typically including one weekend day. 
  • Provide essential Tier 1 support to customers in a professional and customary manner.  
  • Answer inbound tech support calls and make outbound calls to customers as needed. 
  • Thoroughly troubleshoot, investigate, and resolve customers' peripheral related problems. 
  • Keep detailed notes of all work performed on customers' peripherals. 
  • Manage and monitor the ticketing queue ensuring that all customer support requests are handled in a quick, thorough, and efficient manner. 
  • Maintain 90% QA (quality assurance) ratings. 
  • Work on other ongoing and short-term projects as outlined by management.
 Required Qualifications: 
  • High school diploma or equivalent. 
  • Excellent communication, both verbal and written and proficient in English.
  • Proficient knowledge of computer systems and networks, encompassing the ability to diagnose and resolve issues related to both hardware and network functionalities.
  • Ability to manage time and effectively prioritize numerous projects at one time.
  • Willingness to solve complicated problems and see projects through to completion.
Preferred Qualifications:
  • 1+ years of experience in a technical support role.
  • 1+ years of experience in a contact center environment handling high volume of calls.
Physical Requirements/Working Conditions: 
  • Must be able to sit for long periods of time and use computer keyboard and/or mouse, while viewing computer screen.
  • Regularly requires manual dexterity, visual activity, verbal communication, and auditory skills. 
  • Competitive salary + performance-based bonuses.
  • Comprehensive benefits package (medical, dental, vision, 401(k)).
  • Generous PTO and travel support.
  • Ongoing professional development and educational opportunities.

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