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988 Crisis Counselor Remote Jobs in Cape Coral, FL

DataAnnotation

Mental Health Professional

Fort Myers, FL · Remote

$40 - $60/hr

Join the DataAnnotation team and contribute to developing cutting-edge AI systems, while enjoying the flexibility of remote work and setting your own schedule. We are looking for a Medical Expert ...

DataAnnotation

Mental Health Professional

Cape Coral, FL · Remote

$40 - $60/hr

Join the DataAnnotation team and contribute to developing cutting-edge AI systems, while enjoying the flexibility of remote work and setting your own schedule. We are looking for a Medical Expert ...

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All Jobs988 Crisis Counselor Remote Jobs988 Crisis Counselor Remote Jobs in Cape Coral, FL

988 Crisis Counselor Remote information

See Cape Coral, FL salary details

$14

$30

$87

How much do 988 crisis counselor remote jobs pay per hour?

As of May 28, 2026, the average hourly pay for 988 crisis counselor remote in Cape Coral, FL is $30.47, according to ZipRecruiter salary data. Most workers in this role earn between $21.30 and $32.31 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a 988 Crisis Counselor (Remote), and why are they important?

To thrive as a 988 Crisis Counselor (Remote), you need a background in mental health, crisis intervention, and active listening, often supported by a relevant degree or experience in counseling or social work. Familiarity with crisis call center platforms, risk assessment tools, and documentation systems is typically required. Emotional resilience, empathy, and strong communication skills help counselors effectively support individuals in distress and maintain professionalism under pressure. These skills and qualities are crucial for providing timely, compassionate, and effective support to individuals experiencing mental health crises.

What are some common challenges faced by remote 988 Crisis Counselors, and how can they be managed effectively?

Remote 988 Crisis Counselors often face challenges such as managing emotional fatigue, maintaining clear communication without in-person cues, and ensuring privacy and security during sensitive conversations. To manage these challenges, counselors are encouraged to practice regular self-care, use supportive supervision and peer debriefing sessions, and follow strict protocols for confidentiality. Teams usually provide ongoing training and access to mental health resources to help counselors stay resilient and effective in their roles.

What is a 988 Crisis Counselor?

A 988 Crisis Counselor is a trained professional who provides immediate support and intervention to individuals experiencing mental health, substance use, or suicidal crises. They work remotely, usually for crisis hotlines like the 988 Suicide & Crisis Lifeline, offering confidential counseling, de-escalation, and resource referrals via phone, chat, or text. Their goal is to help callers stabilize their situation and connect them with ongoing support if needed. These counselors are skilled in active listening, crisis assessment, and safety planning. They play a crucial role in the mental health support system.

What is the difference between 988 Crisis Counselor Remote vs 988 Crisis Hotline Volunteer?

Aspect988 Crisis Counselor Remote988 Crisis Hotline Volunteer
CredentialsTypically requires crisis counseling certification or relevant experienceUsually no formal credentials required, volunteer-based
Work EnvironmentRemote, supervised, professional settingRemote or in-person, volunteer setting
Employer/IndustryHealthcare or mental health organizations, paid positionNonprofit or community organizations, volunteer role
Search/Comparison IntentUnderstanding professional crisis counseling rolesVolunteering opportunities and roles in crisis support

The main difference between a 988 Crisis Counselor Remote and a 988 Crisis Hotline Volunteer is the level of credentials and employment status. The crisis counselor role is a paid, professional position requiring relevant certifications, while the volunteer role typically involves no formal credentials and is unpaid. Both roles provide vital support but differ in responsibilities, training, and work environment.

What are popular job titles related to 988 Crisis Counselor Remote jobs in Cape Coral, FL? For 988 Crisis Counselor Remote jobs in Cape Coral, FL, the most frequently searched job titles are:
What job categories do people searching 988 Crisis Counselor Remote jobs in Cape Coral, FL look for? The top searched job categories for 988 Crisis Counselor Remote jobs in Cape Coral, FL are:
What cities near Cape Coral, FL are hiring for 988 Crisis Counselor Remote jobs? Cities near Cape Coral, FL with the most 988 Crisis Counselor Remote job openings:
988 Crisis Counselor Remote jobs near you
Infographic showing various 988 Crisis Counselor Remote job openings in Cape Coral, FL as of May 2026, with employment types broken down into 50% Full Time, 33% Part Time, and 17% Contract. Highlights an 100% Remote job distribution, with an average salary of $63,383 per year, or $30.5 per hour.
Crisis Counselor - Fully Remote in Cape Coral, FL

Crisis Counselor - Fully Remote in Cape Coral, FL

Protocall Services

North Fort Myers, FL • On-site, Remote

$24.35 - $26.35/hr

Full-time

Medical, Dental, Life, Retirement, PTO

Posted 27 days ago

Job description

Education Requirement:
  • Bachelor's Degree from an accredited 4 year college or university.

Experience Requirement: Minimum of 1 year direct experience in behavioral health, counseling, or social services
Location Requirement: Fully Remote, Florida residency required
Benefits
  • Comprehensive medical, dental, and life insurance
  • 401(k) program with company match
  • Company-matched student loan repayment program
  • Short- and long-term disability (STD/LTD)
  • Employee Assistance Program (EAP)
  • Accrued PTO (earn up to 4 weeks in your first year)
  • Opportunities for professional growth and advancement

Compensation & Incentives
In addition to base hourly pay, our crisis counselors are eligible for the following incentives:
  • + $1.00/hour - Employees who voluntarily commit to both Saturday and Sunday on their recurring schedule receive a $1.00 increase to their base pay post-training.
  • + $1.00/hour - for working a full 40-hour schedule in the workweek post-training
  • Shift Differentials: Hourly shift differentials ranging between two and six dollars may be applied on an hourly basis, depending on your shift and tenure with the organization. These details will be provided at the time of offer to help you prepare for schedule confirmation with the Scheduling Team.

Who We Are
Protocall Services is a nationally recognized leader in behavioral healthcare and crisis intervention, supporting organizations across the U.S. and Canada. For five consecutive years, we have been awarded "Top Workplace" honors for our strong culture, mission-driven work, and commitment to employee well-being.
We serve a wide range of nearly 700 different organizations nationwide, including Community Mental Health Centers, Certified Community Behavioral Health Clinics, Managed Behavioral Healthcare Organizations, University counseling centers, and Employee Assistance Programs following our brief immediate support model. As a remote-first organization headquartered in Portland, Oregon, our staff operate with excellence, compassion, and integrity while providing 24/7 telephonic support to individuals with various degrees of need.
About the Role
As a Crisis Counselor, you will be a telephonic first responder, delivering compassionate emotional support, risk assessment, crisis intervention, and stabilization services. You will engage with callers experiencing a broad range of emotional, behavioral, and situational challenges. This role requires emotional resilience, exceptional communication skills, and a strong ability to multitask while maintaining clarity and professionalism. While many calls involve acute needs, not all calls are crisis calls; some are administrative or supportive in nature. Regardless of the call type, you will ensure each caller receives professional, solution-focused care and a high-quality service experience.
Primary Responsibilities
  • Provide empathetic, ethical, and professional telephonic support to individuals experiencing distress or seeking guidance.
  • Build rapport, actively listen, and foster client engagement.
  • Assess emotional and behavioral health concerns, including levels of risk and urgent safety issues.
  • Provide resources, coping strategies, referrals, and safety planning.
  • Intervene appropriately in emergent situations.
  • Maintain accurate, timely, and clinically sound documentation.
  • Multitask effectively while navigating multiple software systems.
  • While working from home, to maintain HIPAA compliance and ensure focus, we ask our crisis counselors to have a distraction-free, private office space with a door that locks. Along with hard-wired broadband or fiber internet with speeds of at least 10 Mbps that is not susceptible to frequent outages; satellite and cellular-based services (including Starlink, Viasat, Verizon 5G Cellular, T-Mobile 5G Cellular, etc.) are not permitted.

What You Can Expect
  • Six-Week Paid Virtual Training Cohort: Monday-Friday, 8:00 AM to 4:30 PM PST
    A structured onboarding program including skills development, role-playing, mentored live call work, and crisis-care foundations. Successful completion is required for continued employment.
  • Remote Scheduling: Upon graduation from training, you will transition to your regular schedule, developed in collaboration with our Scheduling Department. Regular availability on weekends and holidays is required.

Work at Protocall is inherently stressful given the nature of our mission. It is the basic responsibility of each employee to manage their stress in a way that sustains our commitment to the highest level of client care, customer service, professional conduct, and a supportive work environment.
Protocall Services Inc. is an Equal Opportunity Employer. We believe deeply in diversity of race, gender, sexual orientation, religion, ethnicity, national origin, and all of the other fascinating characteristics that make us different

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