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911 Jobs in Virginia (NOW HIRING)

Managed Staffing

Utility Dispatcher

Norfolk, VA · On-site

$26.50 - $27.50/hr

This role is ideal for candidates with operations center, dispatch, utilities, or 911 call center experience , who can work in a fast-paced, high-pressure environment with changing priorities. Key ...

EMERGENCY SERVICES SOLUTIONS INC

BLS Provider

Powhatan, VA · On-site

$39K - $63K/yr

We are seeking dedicated and skilled Emergency Medical Technicians (EMT-Basics) to join our 911 staffing team. As an essential part of our emergency response network, you will play a crucial role in ...

Emergency Services Solutions Inc

BLS Provider

Deltaville, VA · On-site

$16 - $21/hr

We are seeking dedicated and skilled Emergency Medical Technicians (EMT-Basics) to join our 911 staffing team. As an essential part of our emergency response network, you will play a crucial role in ...

Jobsonboard

$49.25 - $63.50/hr

Position Summary We are seeking a senior-level Systems Engineer to support Enhanced 9-1-1 (E-911) implementation activities associated with Army Voice Modernization. Based full-time at our ...

Isle of Wight County

Dispatcher I

Isle Of Wight, VA

$42K - $56K/yr

Obtains information from E-911 callers and determines the appropriate agency to respond to the need for assistance (police, fire, rescue, or first response personnel); Contacts and dispatches the ...

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How much do 911 jobs pay per hour?

As of Aug 9, 2026, the average hourly pay for 911 in Virginia is $25.29, according to ZipRecruiter salary data. Most workers in this role earn between $19.33 and $29.09 per hour, depending on experience, location, and employer.

What skills and qualifications are needed to thrive as a 911 dispatcher?

To thrive as a 911 Dispatcher, you need strong multitasking abilities, quick decision-making, and a high school diploma or equivalent, with additional specialized training often required. Familiarity with computer-aided dispatch (CAD) systems, radio communications equipment, and emergency response protocols is essential. Outstanding communication skills, emotional resilience, and the ability to remain calm under pressure make a dispatcher stand out. These skills ensure accurate, timely emergency response and the safety of both callers and first responders in high-stress situations.

What is a 911 operator?

911 operators, also known as emergency dispatchers, are professionals who answer emergency calls and coordinate responses for police, fire, and medical services. They are trained to quickly gather critical information from callers, assess the situation, and dispatch the appropriate help. 911 operators play a vital role in public safety by remaining calm under pressure, providing instructions to callers, and ensuring emergency responders arrive as quickly as possible.

What is the difference between 911 vs Emergency Dispatcher?

Aspect911 OperatorEmergency Dispatcher
CertificationsBasic dispatch training, CPR certificationSimilar certifications, often includes emergency medical training
Work EnvironmentEmergency call centers, public safety agenciesDispatch centers, emergency response agencies
Job RoleAnswering emergency calls, dispatching servicesCoordinating response teams, managing dispatch logistics
Industry UsagePublic safety, law enforcement, fire departmentsEmergency services, ambulance, fire, police

While both roles involve coordinating emergency responses, a 911 operator primarily answers emergency calls and dispatches services, whereas an emergency dispatcher manages the logistics of response teams. The roles often overlap, but the dispatcher may have broader responsibilities in coordinating multiple agencies.

How do you get a job as a 911 operator?

To become a 911 operator, candidates typically need a high school diploma or equivalent, pass a background check, and complete emergency dispatch training. Strong communication skills, the ability to remain calm under pressure, and proficiency with computer-aided dispatch systems are essential for the role.

What are common challenges faced by 911 dispatchers, and how can new hires prepare for them?

911 dispatchers often face high-pressure situations where quick thinking and clear communication are critical. Common challenges include handling multiple emergency calls at once, managing distressing or emotional callers, and coordinating effectively with police, fire, and medical units. New hires can prepare by developing strong multitasking skills, practicing active listening, and familiarizing themselves with local protocols. Supportive training and mentorship are typically provided, but resilience and adaptability are key to thriving in this role.
What are the most commonly searched types of 911 jobs in Virginia? The most popular types of 911 jobs in Virginia are:
What cities in Virginia are hiring for 911 jobs? Cities in Virginia with the most 911 job openings:
911 jobs near you
Infographic showing various 911 job openings in Virginia as of August 2026, with employment types broken down into 83% Full Time, and 17% Part Time. Highlights an 100% In-person job distribution, with an average salary of $52,606 per year, or $25.3 per hour.

Utility Dispatcher

Managed Staffing

Norfolk, VA • On-site

$26.50 - $27.50/hr

Contractor

Re-posted 24 days ago

Job description

Operations Center Analyst / Utility Dispatcher (Entry Level)

Location: Norfolk, VA (100% Onsite)
Work Schedule: Rotating shift work on a 6-week schedule, including weekends and holidays as required
 

Job Summary

Seeking entry-level Operations Analysts to support its Operations Center East in Norfolk, VA. This is a fully onsite role supporting outage and non-outage operations, including monitoring and dispatching trouble calls, analyzing outage data, prioritizing emergency work, and communicating with customers and internal teams.

This role is ideal for candidates with operations center, dispatch, utilities, or 911 call center experience, who can work in a fast-paced, high-pressure environment with changing priorities.

Key Responsibilities

  • Monitor, analyze, and dispatch outage and trouble calls in real time

  • Determine outage locations and appropriate response actions

  • Prioritize emergency, outage, and non-outage work for first responders

  • Analyze large data sets from multiple systems to develop action plans

  • Communicate directly with customers to assess and troubleshoot power issues

  • Provide operational support to internal and external stakeholders

  • Accurately document activities and decisions in operational systems

  • Work rotating shifts, including nights, weekends, and holidays as required

Required Skills & Qualifications

  • Ability to manage multiple tasks end-to-end in a fast-changing environment

  • Strong analytical and decision-making skills under pressure

  • Experience analyzing large data sets from multiple sources

  • Strong customer service skills with hands-on operational support experience

  • Prior dispatch experience (utilities operations centers, 911 centers, or similar)

  • Excellent verbal and written communication skills

  • Ability to collaborate effectively across cross-functional teams

Preferred Experience

  • Prior experience in:

    • Utilities operations centers

    • 911 or emergency dispatch centers

    • Power, gas, water, or energy operations