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911 Engineer Jobs in Virginia (NOW HIRING)

Axon

Technical Support Engineer, Axon 911

Sterling, VA · On-site

Your Impact We are seeking a Technical Support Engineer (Tier 2+) to support customers and internal teams using the Axon 911 platform while helping ensure reliability, performance, and operational ...

Axon

Technical Support Engineer, Axon 911

Sterling, VA · On-site

Your Impact We are seeking a Technical Support Engineer (Tier 2+) to support customers and internal teams using the Axon 911 platform while helping ensure reliability, performance, and operational ...

Jobsonboard

$93K - $127K/yr

Position Summary We are seeking a senior-level Systems Engineer to support Enhanced 9-1-1 (E-911) implementation activities associated with Army Voice Modernization. Based full-time at our ...

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911 Engineer information

What is a 911 engineer?

911 Engineers are professionals who design, implement, maintain, and troubleshoot the technical systems used in emergency response centers, such as 911 call centers. They ensure that communication networks, software, and hardware supporting emergency calls are reliable and up-to-date. Their role is critical in making sure that emergency calls are received and dispatched without delay or technical errors. 911 Engineers often collaborate with public safety officials, IT specialists, and vendors to optimize and secure these vital systems.

What are the key skills and qualifications needed to thrive as a 911 engineer?

To thrive as a 911 Engineer, you need a solid background in telecommunications, networking, and emergency services technology, often supported by a degree in engineering or related field. Familiarity with Next Generation 911 (NG911) systems, CAD (Computer-Aided Dispatch) software, and relevant certifications such as NENA or APCO are highly valuable. Strong problem-solving skills, attention to detail, and effective communication are critical soft skills for addressing technical challenges and collaborating with public safety officials. These skills ensure reliable emergency response systems and the safety of communities relying on rapid and accurate dispatch services.

What are some common challenges 911 engineers face when maintaining emergency communication systems?

911 Engineers often encounter challenges such as ensuring system reliability during high call volumes, staying current with evolving technologies, and coordinating with multiple agencies for seamless integration of communication networks. Additionally, they must respond promptly to technical issues, sometimes outside regular hours, to minimize downtime. This role also requires navigating strict regulatory standards and handling sensitive information with discretion.

What is the difference between 911 Engineer vs Network Engineer?

Aspect911 EngineerNetwork Engineer
CertificationsFCC, NENA certifications, Emergency Communications certificationsCCNA, CCNP, CompTIA Network+
Work EnvironmentEmergency call centers, public safety agenciesCorporate offices, data centers, IT departments
Industry UsagePublic safety, emergency responseIT, telecommunications, networking

While both 911 Engineers and Network Engineers work with communication systems, 911 Engineers focus on designing and maintaining emergency call systems for public safety agencies, requiring specialized certifications. Network Engineers primarily manage and troubleshoot data networks within organizations. The roles differ mainly in their environment and specific technical focus, though both require strong networking knowledge.

What are popular job titles related to 911 Engineer jobs in Virginia?

For 911 Engineer jobs in Virginia, the most frequently searched job titles are:

What job categories do people searching 911 Engineer jobs in Virginia look for?

The top searched job categories for 911 Engineer jobs in Virginia are:

911 Engineer jobs near you
Infographic showing various 911 Engineer job openings in Virginia as of August 2026, with employment types broken down into 91% Full Time, 6% Part Time, and 3% Contract. Highlights an 86% Physical, 5% Hybrid, and 9% Remote job distribution.

Senior Telecommunications / VoIP Engineer - E-911 & Ribbon with Security Clearance

Novacoast Federal

Winchester, VA • On-site

Other

Posted 13 days ago

Key responsibilities

  • Support the deployment, configuration, integration, and troubleshooting of Ribbon Federal Edge gateways and SBC technologies.

  • Analyze complex SIP signaling and end-to-end call flows, and troubleshoot voice and signaling issues using Wireshark and packet captures.

  • Troubleshoot E-911 call routing, support PSAP integration, and support connectivity between federal voice environments.

Job description

Novacoast is seeking a Senior Telecommunications / VoIP Engineer to support a federal client’s mission-critical Army Voice Modernization and E-911 communications environment. This is a hands-on telecommunications engineering position supporting Ribbon Federal Edge deployment, Session Border Controllers (SBCs), SIP interconnections, E-911 call routing, and PSAP connectivity. You will troubleshoot complex voice and signaling issues using Wireshark, SIP traces, packet captures, and call-flow analysis while supporting reliable emergency communications across federal voice environments. This is not a general network engineering position. We are specifically looking for a senior voice/telecommunications engineer with direct hands-on experience with Ribbon/Sonus/Genband technologies, SBCs, SIP/VoIP engineering, and E-911/PSAP integration. What You’ll Need to Succeed To be considered for this position, you must have: Active U.S. Government Secret clearance or higher
10+ years of telecommunications/voice engineering experience
5+ years of hands-on SIP/VoIP engineering experience
Direct engineering, configuration, deployment, and/or troubleshooting experience with Ribbon Communications, Sonus, and/or Genband
Hands-on experience deploying, configuring, and troubleshooting Session Border Controllers (SBCs)
Direct E-911 routing and/or PSAP integration/interconnection experience
Strong experience with SIP signaling and interconnections, including SIP trunks, routing, signaling, and call flows
Hands-on Wireshark experience for packet capture, protocol analysis, SIP troubleshooting, and call-flow troubleshooting
What You’ll Be Doing As a senior member of the telecommunications engineering team, you will: Support the deployment, configuration, integration, and troubleshooting of Ribbon Federal Edge gateways and SBC technologies
Engineer and support SIP trunks, SIP interconnections, signaling, routing, and policy configurations
Analyze complex SIP signaling and end-to-end call flows
Use Wireshark and packet captures to identify signaling, routing, interoperability, and voice-quality issues
Troubleshoot E-911 call routing and call-flow issues
Support direct PSAP integration and interconnection
Support connectivity between Federal Edge, VISP, and Army PSAP environments
Perform deployment validation, testing, and readiness assessments
Troubleshoot gateway deployment, connectivity, interoperability, and performance issues
Identify technical risks and recommend appropriate engineering solutions and mitigation strategies
Support technical coordination related to E-911 routing and emergency communications requirements
Document technical issues, engineering recommendations, and resolution activities
Technical Environment The ideal candidate will bring significant hands-on experience across technologies and environments such as: Voice & Telecom VoIP
SIP
SIP trunks
SIP signaling
SIP routing and interconnections
Call-flow analysis
Voice gateways Session Border Controllers SBC deployment
SBC configuration
SBC troubleshooting
Policy routing Ribbon Technologies Ribbon Communications
Ribbon Federal Edge
Sonus
Genband E-911 / Public Safety Communications E-911 / Enhanced 911
Emergency call routing
PSAP integration
PSAP interconnection
NG911 / Next Generation 911 Troubleshooting & Analysis Wireshark
Packet capture and packet analysis
SIP traces
SIP signaling analysis
Call-flow troubleshooting
Protocol and interoperability troubleshooting
Required Qualifications
Active Secret clearance or higher
10+ years of relevant telecommunications, voice, or telecom engineering experience
5+ years of hands-on VoIP/SIP engineering
Direct Ribbon/Sonus/Genband engineering experience
Hands-on SBC deployment, configuration, and troubleshooting experience
Direct E-911 routing and/or PSAP integration/interconnection experience
Strong SIP signaling, trunking, routing, and interconnection experience
Strong Wireshark and packet/call-flow troubleshooting experience
Bachelor’s degree in Telecommunications, Engineering, Information Technology, or a related field, or equivalent professional experience
Preferred Experience Additional experience in any of the following areas is highly valued: Army Voice Modernization (VMOD)
DISA VISP
Army or DoD voice environments
Ribbon Federal Edge
PSAP interconnection engineering
NG911 / Next Generation 911
Public safety communications
Cisco CCNP or CCIE certification
Clearance Requirement Candidates must currently possess an active U.S. Government Secret clearance or higher. Candidates without an active qualifying clearance cannot be considered for this position. Work Location This position is on-site in Winchester, Virginia, Monday through Friday, supporting a collaborative engineering environment and mission-critical federal telecommunications initiatives. Relocation assistance is available for qualified candidates.

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