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911 Dispatcher Jobs in Silver Spring, MD (NOW HIRING)

Constellis

Dispatch Operator

Washington, DC · On-site

$29.26/hr

Minimum of 1 years' experience as a 911 dispatcher or similar function in an emergency call center * Excellent phone skills * Be able to handle filing and other administrative duties * Knowledge of a ...

Constellis

Dispatch Operator

Reston, VA · On-site

$29.26/hr

Minimum of 1 years' experience as a 911 dispatcher or similar function in an emergency call center * Excellent phone skills * Be able to handle filing and other administrative duties * Knowledge of a ...

Erickson

Dispatcher

Fairfax, VA · On-site

$19.25/hr

Prior experience in 911 call-taking/dispatching or Emergency Medical Services preferred but not required * Ability to maintain composure and situational awareness while dealing calmly with ...

Erickson Senior Living

Dispatcher

Fairfax, VA · On-site

$19.25/hr

Prior experience in 911 call-taking/dispatching or Emergency Medical Services preferred but not required * Ability to maintain composure and situational awareness while dealing calmly with ...

Erickson

SES Dispatcher

Bethesda, MD

$19 - $24/hr

Prior experience in 911 call-taking/dispatching or Emergency Medical Services preferred * Ability to maintain composure and situational awareness while dealing calmly with emergencies, ambiguity, and ...

Erickson Senior Living

SES Dispatcher

Bethesda, MD · On-site

$19 - $24/hr

Prior experience in 911 call-taking/dispatching or Emergency Medical Services preferred * Ability to maintain composure and situational awareness while dealing calmly with emergencies, ambiguity, and ...

Erickson

Emergency Services Dispatcher

Ashburn, VA · On-site

$20 - $24/hr

Prior experience in 911 call-taking/dispatching or Emergency Medical Services preferred * Ability to maintain composure and situational awareness while dealing calmly with emergencies, ambiguity, and ...

Go Intellects Inc

Be Seen First

6+years Tier II support for critical 311/911 - Part time

Washington, DC · On-site

$43 - $45/hr

... dispatch operations, and network system infrastructure, including routine monitoring, alarm ... for 911, 311, and MDC systems are met. 11. Assists with security patching, operating system ...

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911 Dispatcher information

See Silver Spring, MD salary details

$15

$26

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How much do 911 dispatcher jobs pay per hour?

As of Aug 23, 2026, the average hourly pay for 911 dispatcher in Silver Spring, MD is $26.37, according to ZipRecruiter salary data. Most workers in this role earn between $20.14 and $30.34 per hour, depending on experience, location, and employer.

What skills and qualifications are needed to thrive as a 911 dispatcher?

To thrive as a 911 Dispatcher, you need excellent multitasking abilities, strong decision-making skills, and typically a high school diploma or equivalent, with specialized training in emergency communications. Familiarity with computer-aided dispatch (CAD) systems, radio equipment, and emergency protocols is crucial. Outstanding communication, emotional resilience, and the ability to remain calm under pressure are vital soft skills for this role. These skills ensure timely, accurate emergency response and effective coordination between callers and first responders, which is critical for public safety.

What does a 911 dispatcher do?

A 911 dispatcher takes emergency calls from the public and communicates with the proper authorities to dispatch the appropriate response personnel. In this role, your duties include finding out the nature of the emergency, getting the address from the caller, and sending the information to the relevant department. For example, if a call for a fire emergency comes in, you relay that information to the fire department and ensure that a fire crew responds to the scene. Similarly, if there is a medical emergency, you contact the EMTs who are in that geographic area. In smaller towns and rural areas, a dispatcher might work alone, while in larger cities, you often work in a larger team.

What are common challenges faced by 911 dispatchers, and how are they typically addressed?

911 Dispatchers often face high-pressure situations involving life-or-death emergencies, which can naturally lead to stress and emotional fatigue. Many dispatch centers address these challenges by providing comprehensive training, ongoing support, and access to counseling services. Team collaboration is essential, as dispatchers regularly debrief with supervisors and colleagues to process difficult calls and share best practices. Additionally, rotating shifts and scheduled breaks help ensure dispatchers maintain focus and resilience during demanding periods.

What is the difference between 911 Dispatcher vs Emergency Dispatcher?

Aspect911 DispatcherEmergency Dispatcher
CertificationsEmergency Medical Dispatch (EMD), CPR certification often requiredSimilar certifications, including EMD and CPR, are common
Work EnvironmentPublic safety agencies, emergency call centersPublic safety agencies, emergency call centers
Job RoleAnswering emergency calls, dispatching police, fire, EMSAnswering emergency calls, dispatching various emergency services
Industry UsageLaw enforcement, fire departments, EMSLaw enforcement, fire departments, EMS

Both 911 Dispatchers and Emergency Dispatchers handle emergency calls and dispatch services. The terms are often used interchangeably, but '911 Dispatcher' typically refers specifically to those working in 911 call centers, while 'Emergency Dispatcher' can be a broader term covering various emergency response roles. Certifications and work environments are similar, making them closely related roles within public safety agencies.

How do you become a 911 dispatcher?

To become a 911 dispatcher, candidates typically need a high school diploma or equivalent, complete a training program provided by the hiring agency, and pass background checks and assessments. Strong communication skills, the ability to remain calm under pressure, and familiarity with emergency call systems are essential for the role.

How long does it take to become a 911 dispatcher?

Becoming a 911 dispatcher typically requires completing a training program that lasts from a few weeks to several months, depending on the department's requirements. Candidates usually need to pass a background check, obtain emergency communication certifications, and develop skills in communication and multitasking before starting the job.

How to become a 911 dispatcher?

To become a 911 dispatcher, candidates typically need a high school diploma or equivalent, complete a dispatcher training program, and pass background checks and assessments. Some states or agencies may require certification or additional training in emergency communication or CPR. Strong communication skills, the ability to remain calm under pressure, and familiarity with radio and computer systems are essential for the role.

Is being a 911 dispatcher worth it?

911 dispatchers play a critical role in emergency response by quickly relaying information to first responders. The job often involves shift work, high-stress situations, and requires strong communication skills, but it can offer job stability and a sense of public service. Compensation varies by location and experience, and training typically includes certification in emergency communication procedures.

Is it hard to be hired as a 911 dispatcher?

Becoming a 911 dispatcher can be competitive, as it requires passing written exams, background checks, and often completing specialized training or certification. Candidates should have strong communication skills, the ability to handle stressful situations, and typically need to meet specific age and education requirements.
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911 Dispatcher jobs near you
Infographic showing various 911 Dispatcher job openings in Silver Spring, MD as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $54,853 per year, or $26.4 per hour.

Game Night Staff: Event Dispatch (Part-Time/Seasonal)

Monumental Sports & Entertainment

Washington, DC • On-site

$24.65/hr

Part-time

Posted 21 days ago

Job description

Monumental Sports & Entertainment (MSE) is one of the leading integrated sports and entertainment companies globally. MSE's portfolio spans premier professional sports teams, world-class venues, and next-generation media properties, with marquee assets including the NHL's Washington Capitals, NBA's Washington Wizards, WNBA's Washington Mystics, NBA G League's Capital City Go-Go, Capital One Arena, and Monumental Sports Network, along with an investment in Team Liquid.
Rooted in the nation's capital, MSE brings Washington, D.C's distinct influence, ambition, and leadership to the global sports and entertainment landscape. The company harnesses the power of its platform to drive continuous innovation and deliver extraordinary experiences that inspire and unite our community, our fans, and our people.
Our success is powered by talented people who bring passion, creativity, and collaboration to everything they do. If you're looking to build your career in a dynamic, fast-paced organization that's shaping the future of sports and entertainment, we'd love to hear from you.
Position Overview: The part-time Event Dispatch is responsible for overall operation and supervision of the Event Command Center at Capital One Arena. You will act as a communication liaison for positive resolution of customer issues. With a focus on monitoring the radio and telephone communication and directing event calls to appropriate departments and individuals, this role ensures all event information and documentation is complete and accurate.
Do you have previous related experience, strong communication and problem solving skills? We would love to hear from you!
Responsibilities:
  • Monitor all radio frequencies and communicate issues with the appropriate department.
  • Answer all radio calls in a timely manner, and provide clear & concise feedback to the person making the call before dispatching appropriate parties
  • Monitor status of 247 incidents, radios and telephone systems in Dispatch.
  • Collect and report information to make adjustments and improve event day operations.
  • Communicate event information with appropriate departments as needed.
  • Create and populate event reports.
  • Monitor guest text message system.
  • Follow up with supervisors to assist with staff and/or building needs.
  • Ensure all incident reports are completed accurately and completely.
  • Provide world class customer service to all guests while remaining calm and courteous.
  • Record guest related incidents, including injuries, illnesses and inappropriate behavior in 24/7 Incident management software.
  • Report any possible threats and hazards to management as soon as possible.
  • Other duties as assigned.
Minimum Qualifications:
  • High School Graduate/GED or equivalent combination of education and skills.
  • 2 years of related experience.
  • Experience using ISS 24/7 Incident Management System, preferred.
  • Strong communication skills, both written and verbal.
  • Able to communicate efficiently and build positive professional relationships with employees at all levels.
  • Strong interpersonal skills, customer-service oriented, and able to work effectively both independently and on a team.
  • Digital literacy including proficiency using the Microsoft Office suite.
  • Organized with the ability to problem-solve, make decisions, and thrive in a fast-paced work environment.
  • 18 years of age or older.
  • Flexibility to work events including evenings, weekends, and holidays as needed.

Pay Range: $24.65 - $24.65 USD/hour
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

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