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911 Dispatch Jobs in Wisconsin (NOW HIRING)

Green County

911 Dispatcher Full-time

Monroe, WI · On-site

$55K - $58K/yr

Description/Summary Full-time 911 Dispatcher position. Starting Wage is $26.68-28.04 (depending on experience and qualifications) plus regular step increases. Position is 40 hours per week, rotating ...

Rock County, WI

911 Telecommunicator

Janesville, WI · On-site

$27.25 - $30.14/hr

RC-0805274 Department: 911 2nd Shift Opening Date: 08/12/2026 Closing Date: 8/30/2026 5:00 PM ... dispatching of public safety responders. * Dispatches, via a radio console or other electronic ...

Rock County

911 Telecommunicator

Janesville, WI

$27.25 - $30.14/hr

Utilizes mapping and other Next Generation 911 technologies to process calls for service. 5%- ... Knowledge of functions and operation of computer aided dispatch (CAD) system and manual call ...

Bell Ambulance

Dispatch Call Taker

Milwaukee, WI · On-site

Dispatch Call Taker Bell Ambulance is a progressive, client-oriented company devoted to providing ... We are a certified and contracted provider in the City of Milwaukee 911 system. We receive more ...

shawano

Dispatch - Telecommunicator

Shawano, WI

... emergency 911 and non-emergency situations. -Receive calls for service, collect necessary ... Dispatch and associated modules for record-keeping; acts as a primary point for data entry to ...

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How much do 911 dispatch jobs pay per hour?

As of Aug 14, 2026, the average hourly pay for 911 dispatch in Wisconsin is $25.75, according to ZipRecruiter salary data. Most workers in this role earn between $19.66 and $29.62 per hour, depending on experience, location, and employer.

What are some common challenges faced by 911 dispatchers and how are they addressed on the job?

911 dispatchers often encounter high-pressure situations, such as handling multiple emergency calls simultaneously or managing emotionally charged conversations. These challenges are addressed through comprehensive training, ongoing support from supervisors, and access to mental health resources. Team collaboration is crucial, as dispatchers regularly coordinate with law enforcement, fire, and medical responders to ensure effective communication and rapid response. Many organizations also offer debriefing sessions and peer support programs to help manage stress and maintain resilience.

What are the key skills and qualifications needed to thrive as a 911 dispatcher?

To excel as a 911 Dispatcher, you need strong decision-making, multitasking, and communication skills, typically supported by a high school diploma, background check, and specialized dispatcher training. Familiarity with computer-aided dispatch (CAD) systems, radio communication technology, and emergency response protocols is crucial. Emotional resilience, active listening, and the ability to remain calm under pressure are standout soft skills in this role. These abilities are vital for ensuring efficient emergency response, clear information relay, and public safety during high-stress situations.

Is it hard to get hired as a 911 Dispatch?

Getting hired as a 911 dispatcher can be competitive, as it requires passing background checks, completing specialized training, and often obtaining certifications such as Emergency Medical Dispatch (EMD). Candidates typically need strong communication skills, the ability to handle high-stress situations, and sometimes prior experience in emergency services or call centers.

Is it hard to get hired as a 911 dispatcher?

Getting hired as a 911 dispatcher can be competitive, as it often requires passing written exams, background checks, and training programs. Candidates typically need strong communication skills, the ability to handle stressful situations, and sometimes certification in emergency dispatching. Experience in customer service or related fields can also improve chances of employment.

What is a 911 dispatcher?

911 dispatchers, also known as emergency dispatchers or public safety telecommunicators, are professionals who answer emergency and non-emergency calls for assistance. They gather critical information from callers, determine the appropriate response, and dispatch police, fire, or medical services as needed. Dispatchers remain in communication with callers to provide instructions and updates until help arrives. Their role is crucial in ensuring that emergency responders are directed quickly and accurately to those in need.

What is the difference between 911 Dispatch vs Emergency Dispatcher?

Aspect911 DispatchEmergency Dispatcher
Required CredentialsHigh school diploma, dispatcher certification, CPR/First AidHigh school diploma, dispatcher certification, CPR/First Aid
Work EnvironmentEmergency call centers, police, fire, EMS agenciesEmergency call centers, police, fire, EMS agencies
Employer & IndustryPublic safety agencies, governmentPublic safety agencies, government
Common Search Intent911 Dispatch vs Emergency Dispatcher911 Dispatch vs Emergency Dispatcher

Both 911 Dispatch and Emergency Dispatcher roles involve handling emergency calls, coordinating response teams, and require similar certifications. The terms are often used interchangeably, but '911 Dispatch' specifically refers to emergency call centers handling 911 calls, while 'Emergency Dispatcher' can include dispatching for various emergency services. Both positions are vital in public safety and share similar work environments and qualifications.

Is it worth it to become a 911 dispatcher?

Becoming a 911 dispatcher can be a rewarding career for those interested in public safety, as it involves critical communication skills and the ability to handle high-pressure situations. The job typically offers stable employment, benefits, and opportunities for advancement, but it also requires shift work, emotional resilience, and training in emergency communication protocols.

How long does it take to become a 911 dispatcher?

Becoming a 911 dispatcher typically requires completing a training program that lasts from a few weeks to several months, depending on the department's requirements. Candidates often need to pass background checks, obtain certifications such as CPR and emergency medical dispatch, and develop skills in communication and multitasking during on-the-job training. The overall process can take from 3 to 6 months before fully qualifying for the role.

What cities in Wisconsin are hiring for 911 Dispatch jobs?

Cities in Wisconsin with the most 911 Dispatch job openings:

911 Dispatch jobs near you
Infographic showing various 911 Dispatch job openings in Wisconsin as of August 2026, with employment types broken down into 92% Full Time, and 8% Part Time. Highlights an 100% In-person job distribution, with an average salary of $53,557 per year, or $25.7 per hour.

911 Dispatch - Telecommunicator

Chippewa County

Chippewa Falls, WI

$25.55 - $27.77/hr

Full-time

Re-posted 19 days ago

Job description

Purpose of Position JOB SUMMARY The job duties of the Telecommunicator include but are not limited to assist the public in dispatching Police, Fire, or Emergency Medical Services; and to provide responsive, courteous and efficient service to County residents and the general public in the Emergency Communication Center. Chippewa County Communication Center operates 24 hours a day, 7 days a week. Dispatchers work 12-hour day shifts (6:00 am - 6:00 pm) or night shifts (6:00 pm - 6:00 am) which includes weekends, holidays, overtime, and emergency call-ins.

Open positions may be assigned to either shift depending on staffing needs. Shift assignments and preferences are managed through a seniority-based process. Candidates must be willing and able to work either days or nights, as well as weekends and holidays.

Click here for full position description and search: Telecommunicator. Application Deadline: Sunday, August 30th, 2026 at 4:30 PM. Essential Duties and Responsibilities DUTIES AND RESPONSIBILITIES The duties described below are indicative of what the Telecommunicator might be asked to perform.

This job description is to incorporate any county ordinances created for the position of Telecommunicator. This is not an exhaustive list of job responsibilities and therefore other duties may be assigned: Administrative Functions: Operate a countywide communication system consisting of 12 radio channels and 13 incoming phone lines. Dispatch personnel and apparatus via radio for 7 police agencies, 14 fire departments, 8 ambulance services, and 8 first responder services.

Receive emergency and non-emergency calls for police, sheriff, fire, and emergency medical services. Assess the need and urgency of requests and situations. Maintain contact with all units on duty; maintain status and location of police, fire, and EMS units.

Provides court testimony as required Using all available information, assist in coordination of multiple events and emergency responses; accomplishing work in a composed and competent manner while working under stress. Maintain a log of all transmissions for the Sheriff's Department. Answer telephone calls and requests for information from the public on laws, ordinances and various locations in the County.

Effectively communicate and gather information from citizens. Customers: All County employees, elected officials, manages, and outside Law Enforcement, Fire, and EMS Agencies, including those in the Sheriff's Office. Anyone of the general public, including vendors Team Members: Members of the Sheriff's Office (Telecom/Investigations/Patrol/Jail/Clerical) Minimum Qualifications QUALIFICATION REQUIREMENTS To perform this job successfully, an individual must be able to perform each duty satisfactorily.

The requirements listed below are representative of the knowledge, skill, and/or ability required at the time of hire or for the continuation of employment. EDUCATION and/or EXPERIENCE: High School diploma or G.E.D. equivalent required

Previous emergency services dispatch experience preferred. 911 training preferred. CPR Certification preferred.

Emergency Medical Dispatch Certification preferred. Time System Certification required within one (1) year of hire. Previous experience working in a 24/7 environment preferred.

A valid driver's license required. Pre-employment and Post- Offer Testing: Successfully pass an extensive background investigation Successfully pass a pre-employment physical exam and audiogram. Successfully pass a drug screen.

Failure to pass these will result in the employment offer being revoked.

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