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911 Dispatch Jobs in Racine, WI (NOW HIRING)

Bell Ambulance

Dispatch Call Taker

Milwaukee, WI · On-site

Dispatch Call Taker Bell Ambulance is a progressive, client-oriented company devoted to providing ... We are a certified and contracted provider in the City of Milwaukee 911 system. We receive more ...

City of West Allis

PT Dispatcher

Milwaukee, WI

$26.18 - $32/hr

Some duties include receiving 911 calls and non-emergency calls for police, fire, and emergency medical services. Dispatchers regularly utilize phones, radio equipment, Computer-Aided Dispatch (CAD) ...

City of West Allis, WI

PT Dispatcher

West Allis, WI · On-site

$26.18 - $32/hr

Some duties include receiving 911 calls and non-emergency calls for police, fire, and emergency medical services. Dispatchers regularly utilize phones, radio equipment, Computer-Aided Dispatch (CAD) ...

First Student, Inc.

Dispatcher

Kenosha, WI · On-site

$24 - $25/hr

Basic knowledge of radio dispatch equipment * Excellent communication and customer service skills * Ability to deliver under time constraints and deadlines * Previous terminal operations, dispatch ...

First Student

Dispatcher

Kenosha, WI · On-site

$24 - $25/hr

Basic knowledge of radio dispatch equipment * Excellent communication and customer service skills * Ability to deliver under time constraints and deadlines * Previous terminal operations, dispatch ...

New

First Student

Dispatcher

Kenosha, WI · On-site

$24 - $25/hr

Basic knowledge of radio dispatch equipment * Excellent communication and customer service skills * Ability to deliver under time constraints and deadlines * Previous terminal operations, dispatch ...

New

Napleton Wisconsin

Automotive Dispatcher

Milwaukee, WI · On-site

Manage software dispatch systems and maintain customer relationships with the dispatch technicians * Sets work priorities to consider repeat repairs or clients who are waiting * Accurately estimate ...

Napleton Wisconsin

Automotive Dispatcher

Milwaukee, WI · On-site

Manage software dispatch systems and maintain customer relationships with the dispatch technicians * Sets work priorities to consider repeat repairs or clients who are waiting * Accurately estimate ...

Compass Group

DISPATCHER

Milwaukee, WI · On-site

$17/hr

Prior patient transport and/or medical dispatch experience is preferred, but not required. * Fixed Pay Rate: $17.00 per hour. If serving others is in your blood and you thrive on helping people heal ...

National Express Corp

Dispatcher

Milwaukee, WI · On-site

Maintains high compliance to dispatch standard operating procedures. * Handles customer concerns and requests for information in an expeditious and professional manner. * Escalates unresolved issues ...

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All Jobs911 Dispatch Jobs911 Dispatch Jobs in Racine, WI

911 Dispatch information

See Racine, WI salary details

$14

$23

$38

How much do 911 dispatch jobs pay per hour?

As of Aug 14, 2026, the average hourly pay for 911 dispatch in Racine, WI is $23.92, according to ZipRecruiter salary data. Most workers in this role earn between $18.27 and $27.50 per hour, depending on experience, location, and employer.

What are some common challenges faced by 911 dispatchers and how are they addressed on the job?

911 dispatchers often encounter high-pressure situations, such as handling multiple emergency calls simultaneously or managing emotionally charged conversations. These challenges are addressed through comprehensive training, ongoing support from supervisors, and access to mental health resources. Team collaboration is crucial, as dispatchers regularly coordinate with law enforcement, fire, and medical responders to ensure effective communication and rapid response. Many organizations also offer debriefing sessions and peer support programs to help manage stress and maintain resilience.

What are the key skills and qualifications needed to thrive as a 911 dispatcher?

To excel as a 911 Dispatcher, you need strong decision-making, multitasking, and communication skills, typically supported by a high school diploma, background check, and specialized dispatcher training. Familiarity with computer-aided dispatch (CAD) systems, radio communication technology, and emergency response protocols is crucial. Emotional resilience, active listening, and the ability to remain calm under pressure are standout soft skills in this role. These abilities are vital for ensuring efficient emergency response, clear information relay, and public safety during high-stress situations.

Is it hard to get hired as a 911 Dispatch?

Getting hired as a 911 dispatcher can be competitive, as it requires passing background checks, completing specialized training, and often obtaining certifications such as Emergency Medical Dispatch (EMD). Candidates typically need strong communication skills, the ability to handle high-stress situations, and sometimes prior experience in emergency services or call centers.

Is it hard to get hired as a 911 dispatcher?

Getting hired as a 911 dispatcher can be competitive, as it often requires passing written exams, background checks, and training programs. Candidates typically need strong communication skills, the ability to handle stressful situations, and sometimes certification in emergency dispatching. Experience in customer service or related fields can also improve chances of employment.

What is a 911 dispatcher?

911 dispatchers, also known as emergency dispatchers or public safety telecommunicators, are professionals who answer emergency and non-emergency calls for assistance. They gather critical information from callers, determine the appropriate response, and dispatch police, fire, or medical services as needed. Dispatchers remain in communication with callers to provide instructions and updates until help arrives. Their role is crucial in ensuring that emergency responders are directed quickly and accurately to those in need.

What is the difference between 911 Dispatch vs Emergency Dispatcher?

Aspect911 DispatchEmergency Dispatcher
Required CredentialsHigh school diploma, dispatcher certification, CPR/First AidHigh school diploma, dispatcher certification, CPR/First Aid
Work EnvironmentEmergency call centers, police, fire, EMS agenciesEmergency call centers, police, fire, EMS agencies
Employer & IndustryPublic safety agencies, governmentPublic safety agencies, government
Common Search Intent911 Dispatch vs Emergency Dispatcher911 Dispatch vs Emergency Dispatcher

Both 911 Dispatch and Emergency Dispatcher roles involve handling emergency calls, coordinating response teams, and require similar certifications. The terms are often used interchangeably, but '911 Dispatch' specifically refers to emergency call centers handling 911 calls, while 'Emergency Dispatcher' can include dispatching for various emergency services. Both positions are vital in public safety and share similar work environments and qualifications.

Is it worth it to become a 911 dispatcher?

Becoming a 911 dispatcher can be a rewarding career for those interested in public safety, as it involves critical communication skills and the ability to handle high-pressure situations. The job typically offers stable employment, benefits, and opportunities for advancement, but it also requires shift work, emotional resilience, and training in emergency communication protocols.

How long does it take to become a 911 dispatcher?

Becoming a 911 dispatcher typically requires completing a training program that lasts from a few weeks to several months, depending on the department's requirements. Candidates often need to pass background checks, obtain certifications such as CPR and emergency medical dispatch, and develop skills in communication and multitasking during on-the-job training. The overall process can take from 3 to 6 months before fully qualifying for the role.

What cities near Racine, WI are hiring for 911 Dispatch jobs?

Cities near Racine, WI with the most 911 Dispatch job openings:

911 Dispatch jobs near you
Infographic showing various 911 Dispatch job openings in Racine, WI as of August 2026, with employment types broken down into 95% Full Time, and 5% Part Time. Highlights an 100% In-person job distribution, with an average salary of $49,754 per year, or $23.9 per hour.

Dispatch Call Taker

Bell Ambulance

Milwaukee, WI • On-site

Other

Medical, Dental, Vision, Retirement

Posted 5 days ago

Job description

Dispatch Call Taker

Bell Ambulance is a progressive, client-oriented company devoted to providing high-quality emergency and non-emergency medical services. Bell Ambulance has operated since 1977 and has grown into the largest ambulance service provider in Wisconsin. We are a certified and contracted provider in the City of Milwaukee 911 system. We receive more than 120,000 calls per year. We have 14 locations in southeastern Milwaukee. We provide BLS, ALS, and Critical Care services, and we currently employ more than 700 people.

Position Summary

As a Dispatch Call Taker at Bell Ambulance, you will be the first point of contact for individuals requiring emergency or medical transportation. You will be responsible for answering emergency and non-emergency calls, collecting accurate information, applying Emergency Medical Dispatch (EMD) protocols, and supporting crews by providing timely and clear information. This role requires strong communication skills, attention to detail, and the ability to remain calm and focused in high-pressure situations.

Key Responsibilities
  • Answer Emergency Line Calls – Receive and prioritize 911 and emergency medical calls in accordance with Bell Ambulance and EMD protocols.
  • Answer Crew Line – Respond to internal crew communications and relay necessary updates or information.
  • Radio Communications - Respond to any over the air communications as necessary.
  • EMD Call Taking – Utilize Emergency Medical Dispatch procedures to assess patient conditions and provide pre-arrival instructions when applicable.
  • Facility Call Taking – Receive and process transport requests from hospitals, nursing homes, and other medical facilities for both emergent and non emergent responses
  • Dispatch Logs – Accurately document all incoming call details and ensure timely distribution of dispatch logs to the appropriate personnel.
  • Work effectively with dispatchers, EMTs, paramedics, and supervisors to ensure efficient communication and dispatching of ambulances.
Qualifications

Emergency Medical Dispatch (EMD) certification must be obtained within a specified timeframe. Excellent verbal communication, listening, and customer service skills. Ability to multitask and work effectively in a fast-paced environment. Familiarity with computer-aided dispatch (CAD) systems and Google workspace. Strong attention to detail and ability to remain calm under pressure.

Work Environment:

Shift work, including nights, weekends, and holidays, may be required. Must be able to sit for extended periods while using communication equipment. High-stress environment, particularly during emergency situations.

Preferred Traits:

Team player with a collaborative attitude. Reliable and punctual. Adaptable to changing priorities and emergency situations

Bell Ambulance can offer you an incredibly competitive wage and a comprehensive benefits package, including two medical plans to choose from, dental, vision, FSA, HSA, and company-sponsored plans. In addition to the core benefits, Bell Ambulance offers a 401(k) plan that becomes available on your hire date, and we match 100% of your contributions up to 6%.

We have grown because we strive to exceed every client's expectations.

We have grown because we treat our people with respect, appreciation, and fairness.

We have grown because we provide the best service, with the best equipment, and the best people!!

*This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

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