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911 Call Center Jobs in Virginia (NOW HIRING)

Constellis

Dispatch Operator

Reston, VA

$29.26/hr

Minimum of 1 years' experience as a 911 dispatcher or similar function in an emergency call center * Excellent phone skills * Be able to handle filing and other administrative duties * Knowledge of a ...

Stafford County

Communications Officer

Stafford, VA

$54K - $94K/yr

... a 911 Dispatcher) Lateral candidates are eligible for 100% credit for up to 10 years of prior ... Center: VCIN, Call-taking, Sheriff's Office Radio or Fire Radio. Examples of Duties Receives ...

Stafford County, VA

Communications Officer

Stafford, VA · On-site

$51K/yr

... a 911 Dispatcher) Lateral candidates are eligible for 100% credit for up to 10 years of prior ... Center: VCIN, Call-taking, Sheriff's Office Radio or Fire Radio. Examples of Duties • Receives ...

Global Medical Response Inc

Paramedic basic

Roanoke, VA · On-site

$33.99/hr

Assess each call situation to determine the best course of action while working with progressive ... Drive the ambulance on 911 responses. * Work collaboratively and in a professional manner with all ...

AMR

Paramedic basic

Salem, VA · On-site

$33.99/hr

Assess each call situation to determine the best course of action while working with progressive ... Drive the ambulance on 911 responses. * Work collaboratively and in a professional manner with all ...

AMR

Paramedic

Richmond, VA · On-site

$33.99 - $40.62/hr

Assess each call situation to determine the best course of action while working with progressive ... Drive the ambulance on 911 responses. * Work collaboratively and in a professional manner with all ...

Global Medical Response

Paramedic basic

Salem, VA

$33.99/hr

Assess each call situation to determine the best course of action while working with progressive ... Drive the ambulance on 911 responses. * Work collaboratively and in a professional manner with all ...

AMR

Paramedic

Richmond, VA · On-site

$33.99 - $40.62/hr

Assess each call situation to determine the best course of action while working with progressive ... Drive the ambulance on 911 responses. * Work collaboratively and in a professional manner with all ...

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911 Call Center information

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How much do 911 call center jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for 911 call center in Virginia is $17.76, according to ZipRecruiter salary data. Most workers in this role earn between $15.24 and $19.09 per hour, depending on experience, location, and employer.

What is a 911 call center?

A 911 Call Center job involves answering emergency calls, gathering critical information, and dispatching the appropriate emergency services such as police, fire, or medical responders. Dispatchers must remain calm under pressure, communicate clearly, and follow protocols to ensure timely assistance. They often use computer-aided dispatch (CAD) systems to log calls and coordinate responses. Strong multitasking, decision-making, and customer service skills are essential in this fast-paced role.

What does a typical shift look like for a 911 call center employee, and how do team members support each other during high-pressure situations?

A typical shift in a 911 Call Center is fast-paced and involves handling a high volume of emergency and non-emergency calls, triaging situations, dispatching resources, and documenting information accurately. Shifts are often structured to provide 24/7 coverage, including nights, weekends, and holidays, requiring flexibility. Team members support one another by sharing information quickly, assisting with difficult calls, and sometimes taking over when someone needs a brief break to decompress. Regular training and team debriefings further ensure everyone stays prepared and maintains effective communication. The collaborative environment helps reduce stress and ensures the best possible response for those in need.

What are the key skills and qualifications needed to thrive in the 911 call center position, and why are they important?

To thrive in a 911 Call Center role, you need strong multitasking abilities, quick decision-making skills, and high attention to detail, often supported by a high school diploma or equivalent and specialized emergency dispatch training. Familiarity with computer-aided dispatch (CAD) systems, radio communication equipment, and obtaining certification such as Emergency Medical Dispatcher (EMD) or state-specific credentials is beneficial. Outstanding soft skills include remaining calm under pressure, clear and empathetic communication, and the ability to handle stressful or emotional situations with professionalism. These skills are crucial as 911 call center professionals must effectively coordinate emergency responses and provide life-saving assistance while ensuring accuracy and composure under urgent conditions.

How to get a job working for a 911 Call Center?

To work in a 911 call center, candidates typically need a high school diploma or equivalent, strong communication skills, and the ability to handle stressful situations. Many positions require completion of emergency dispatch training and certification, which may include CPR and first aid. Prior experience in customer service or emergency response can be beneficial.

Is it hard to be hired as a 911 call center operator?

Becoming a 911 call center operator typically requires a high school diploma or equivalent, strong communication skills, and the ability to handle stressful situations. The hiring process often includes background checks, training, and certification, which can vary in length and difficulty depending on the employer and location.

Is it worth it to become a 911 call center dispatcher?

A 911 call center dispatcher plays a critical role in emergency response by answering calls, gathering information, and dispatching appropriate services. The job often requires strong communication skills, the ability to remain calm under pressure, and may involve shift work, including nights and weekends. Compensation varies by location and experience, but it can offer stable employment with opportunities for advancement and specialized training.

What are popular job titles related to 911 Call Center jobs in Virginia?

For 911 Call Center jobs in Virginia, the most frequently searched job titles are:

What job categories do people searching 911 Call Center jobs in Virginia look for?

The top searched job categories for 911 Call Center jobs in Virginia are:

What cities in Virginia are hiring for 911 Call Center jobs?

Cities in Virginia with the most 911 Call Center job openings:

911 Call Center jobs near you
Infographic showing various 911 Call Center job openings in Virginia as of August 2026, with employment types broken down into 2% As Needed, 80% Full Time, 15% Part Time, and 3% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $36,937 per year, or $17.8 per hour.

Communication Specialist I - Ambulance Dispatch - FT

Carilion Clinic

Roanoke, VA • On-site

$20.10 - $28.14/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 10 days ago

Carilion Clinic rating

6.8

Company rating: 6.8 out of 10

Based on 217 frontline employees who took The Breakroom Quiz

499th of 898 rated healthcare providers

Job description

Employment Status:
Full timeShift:
Variable Hours (United States of America)Facility:
2301 Brambleton Ave SW - RoanokeRequisition Number:
R161902 Communication Specialist I - Ambulance Dispatch - FT (Open)How You'll Help Transform Healthcare:
The Communication Specialist I works in the call center for Carilion Clinic Patient Transport (CCPT) department. The Communications Specialist is a central link in the safe transfer and transport of patients throughout the region and is one of the first points of contact for patients, prospective patients, discharge planners, insurance companies/brokers, physicians, facilities, 911 dispatch centers, and other Emergency Medical Services (EMS) agencies with Carilion Clinic.
#EMSHeroes
Successful candidate must be certified as an EMT-Basic, EMT-Advance, EMT-Intermediate or Paramedic in the State of Virginia.
A $7,500.00 sign-on bonus is available for external candidates who meet eligibility requirements.
The CCPT Communication Specialist I
  • Maintains proficiency in all CCPT Communications Center Coordinator responsibilities and serves as a resource for the Coordinator's when needed.
  • Primarily used for staffing the ground ambulance dispatch pods in the Communication Center. Develops and matures professional relationships with the Transfer Center staff to facilitate synergies and communication between departments.
  • Receives and screens calls in an efficient manner to minimize delays. Identifies and prioritizes emergency calls, routinely dispatching units in less than two minutes from the time of the initial call. Escalates flight requests to the appropriate pod for immediate assistance.
  • Appropriately determines the level of care required and the mode of transport needed based on CCPT scope of practice for basic life support, advanced life support, and critical care. Anticipates projected patient needs during transport based on clinical condition and history and projected out of hospital time, actively uses this information in the decision-making process as an advocate for quality and patient safety.
  • Schedules trips and dispatches ground ambulances, using all available tools to identify the closest, most appropriate resource, time-stamps units, monitors ambulance response times, and intervenes with clinical teams to address concerns or delays. Provides updates on arrival time to the requestor when the unit will be more than 10 minutes early or late for a scheduled pick-up.
  • Demonstrates sustained proficiency in multi-tasking and prioritizing work. Operates specialized computer software and computer systems in a timely and accurate manner. Minimizes delays by direct data entry into the system while the caller is on the line.
  • Reviews electronic medical records for demographic information, clinical information, or prior transport information to ensure an appropriate match of resources to patient need. Actively works to ensure the protection of private health information during the process.
  • Cancels and reschedules appointments in the dispatch software program, using attention to detail to ensure the right patient and the right cancellation reason.
  • Works closely with the lead pod to assist other team members as directed.
  • Works closely with the lead pod to assist other team members as directed. As a team member, demonstrate respect, dignity, kindness, and empathy in every encounter with patients, peers, leadership, and external parties.
What We Require:
Education: High school diploma or equivalent required.
Experience: Prior experience in a call center, 911 dispatch center, or as an Emergency Medical Services provider required.
Licensure, Certification, and/or Registration: Virginia Office of Emergency Medical Services certification as an Emergency Medical Technician- Basic (EMT-B) , EMT-Advanced, EMT-Intermediate, or Paramedic is required.
American Heart Association Basic Life Support - Health Care Provider (AHA BLS -HCP) required within 3 months of hire.
Other Minimum Qualifications: Must be proficient with keyboarding/typing and use of software applications, including Windows. Must demonstrate sustained proficiency in multi-tasking and effective communication skills focused on customer service. To learn more about our Communication and Transfer Center, read this article: CCPT Communication and Transfer Center
This job description is intended to be a representative summary of the major responsibilities and accountabilities performed by incumbents in this role. Incumbents may be required to perform job-related tasks other than those specifically presented in this description.
Compensation Range:
$20.10 - $28.14
Employee pay is based on a variety of factors, including qualifications, credentials, education, and prior work experience. The compensation range does not include benefits or pension plan.
Recruiter:
JAMIE RATLIFF
Recruiter Email:
jsratliff@carilionclinic.org
For more information, contact the HR Service Center at 1-800-599-2537.
Carilion Clinic is an Equal Opportunity Employer: We provide equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, national origin, age (40 or older), disability, genetic information, or veterans status. Carilion is a Drug-Free Workplace. For more information or for individuals with disabilities needing special assistance with our online application process contact Carilion HR Service Center at 800-599-2537, 8:00 a.m. to 4:30 p.m., Monday through Friday.
For more information on E-Verify: https://www.carilionclinic.org/eoe-e-verify-and-right-work-policies
Benefits, Pay and Well-being at Carilion Clinic
Carilion understands the importance of prioritizing your well-being to help you develop and thrive. That's why we offer a well-rounded benefits package, and many perks and well-being resources to help you live a happy, healthy life - at work and when you're away.
When you make your tomorrow with us, we'll enhance your potential to realize the best in yourself. Below are benefits available to you when you join Carilion:
  • Comprehensive Medical, Dental, & Vision Benefits
  • Employer Funded Pension Plan, vested after five years (Voluntary 403B)
  • Paid Time Off (accrued from day one)
  • Onsite fitness studios and discounts to our Carilion Wellness centers
  • Access to our health and wellness app, Personify Health
  • Discounts on childcare
  • Continued education and training

What Carilion Clinic employees say

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About Carilion Clinic

Sourced by ZipRecruiter

This is Carilion Clinic ... An organization where innovation happens, collaboration is expected and ideas are valued. A not-for-profit, mission-driven health system built on progress and partnerships. A courageous team that is always learning, never discouraged and forever curious. Headquartered in Roanoke, Va., you will find a robust system of award winning hospitals, Level 1 and 3 trauma centers, Level 3 NICU, Institute of Orthopedics and Neurosciences, multi-specialty physician practices, and The Virginia Tech Carilion School of Medicine and Research Institute. Carilion is where you can make your own path, make new discoveries and, most importantly, make a difference. Here, in a place where the air is clean, people are kind and life is good. Make your tomorrow with us.

Industry

Hospitals

Company size

10,000+ Employees

Headquarters location

Roanoke, VA, US

Year founded

1899

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