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911 Call Center Jobs in Virginia (NOW HIRING)

Managed Staffing

Utility Dispatcher

Norfolk, VA · On-site

$26.50 - $27.50/hr

This role is ideal for candidates with operations center, dispatch, utilities, or 911 call center experience , who can work in a fast-paced, high-pressure environment with changing priorities. Key ...

King William County

911 Dispatcher

King William, VA

$44K/yr

... 911 emergency calls, non-emergency call, and handling in person requests for service ... Maintains working knowledge of operating procedures of agencies served by 911 center; Utilizes ...

King William County, VA

911 Dispatcher

King William, VA · On-site

$44K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • PTO

... 911 emergency calls, non-emergency call, and handling in person requests for service ... Maintains working knowledge of operating procedures of agencies served by 911 center; * Utilizes ...

Carilion Clinic

Communication Specialist I

Roanoke, VA

$20.10 - $28.14/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Prior experience in a call center, 911 dispatch center, or as an Emergency Medical Services provider required. Licensure, Certification, and/or Registration: Virginia Office of Emergency Medical ...

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How much do 911 call center jobs pay per hour?

As of Aug 15, 2026, the average hourly pay for 911 call center in Virginia is $17.76, according to ZipRecruiter salary data. Most workers in this role earn between $15.24 and $19.09 per hour, depending on experience, location, and employer.

What is a 911 call center?

A 911 Call Center job involves answering emergency calls, gathering critical information, and dispatching the appropriate emergency services such as police, fire, or medical responders. Dispatchers must remain calm under pressure, communicate clearly, and follow protocols to ensure timely assistance. They often use computer-aided dispatch (CAD) systems to log calls and coordinate responses. Strong multitasking, decision-making, and customer service skills are essential in this fast-paced role.

What does a typical shift look like for a 911 call center employee, and how do team members support each other during high-pressure situations?

A typical shift in a 911 Call Center is fast-paced and involves handling a high volume of emergency and non-emergency calls, triaging situations, dispatching resources, and documenting information accurately. Shifts are often structured to provide 24/7 coverage, including nights, weekends, and holidays, requiring flexibility. Team members support one another by sharing information quickly, assisting with difficult calls, and sometimes taking over when someone needs a brief break to decompress. Regular training and team debriefings further ensure everyone stays prepared and maintains effective communication. The collaborative environment helps reduce stress and ensures the best possible response for those in need.

Is it hard to get hired as a 911 call center?

Getting hired as a 911 call center dispatcher can be competitive, as it requires strong communication skills, the ability to handle stressful situations, and often passing background checks and training. Candidates typically need to complete a training program and obtain certification, which can vary by location but generally involves passing written and practical exams.

What are the key skills and qualifications needed to thrive in the 911 call center position, and why are they important?

To thrive in a 911 Call Center role, you need strong multitasking abilities, quick decision-making skills, and high attention to detail, often supported by a high school diploma or equivalent and specialized emergency dispatch training. Familiarity with computer-aided dispatch (CAD) systems, radio communication equipment, and obtaining certification such as Emergency Medical Dispatcher (EMD) or state-specific credentials is beneficial. Outstanding soft skills include remaining calm under pressure, clear and empathetic communication, and the ability to handle stressful or emotional situations with professionalism. These skills are crucial as 911 call center professionals must effectively coordinate emergency responses and provide life-saving assistance while ensuring accuracy and composure under urgent conditions.

How to get a job working for a 911 Call Center?

To work in a 911 call center, candidates typically need a high school diploma or equivalent, strong communication skills, and the ability to handle stressful situations. Many positions require completion of emergency dispatch training and certification, which may include CPR and first aid. Prior experience in customer service or emergency response can be beneficial.

What are popular job titles related to 911 Call Center jobs in Virginia?

For 911 Call Center jobs in Virginia, the most frequently searched job titles are:

What job categories do people searching 911 Call Center jobs in Virginia look for?

The top searched job categories for 911 Call Center jobs in Virginia are:

What cities in Virginia are hiring for 911 Call Center jobs?

Cities in Virginia with the most 911 Call Center job openings:

911 Call Center jobs near you
Infographic showing various 911 Call Center job openings in Virginia as of August 2026, with employment types broken down into 2% As Needed, 80% Full Time, 16% Part Time, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $36,937 per year, or $17.8 per hour.

Utility Dispatcher

Managed Staffing

Norfolk, VA • On-site

$26.50 - $27.50/hr

Contractor

Re-posted yesterday

Job description

Operations Center Analyst / Utility Dispatcher (Entry Level)

Location: Norfolk, VA (100% Onsite)
Work Schedule: Rotating shift work on a 6-week schedule, including weekends and holidays as required
 

Job Summary

Seeking entry-level Operations Analysts to support its Operations Center East in Norfolk, VA. This is a fully onsite role supporting outage and non-outage operations, including monitoring and dispatching trouble calls, analyzing outage data, prioritizing emergency work, and communicating with customers and internal teams.

This role is ideal for candidates with operations center, dispatch, utilities, or 911 call center experience, who can work in a fast-paced, high-pressure environment with changing priorities.

Key Responsibilities

  • Monitor, analyze, and dispatch outage and trouble calls in real time

  • Determine outage locations and appropriate response actions

  • Prioritize emergency, outage, and non-outage work for first responders

  • Analyze large data sets from multiple systems to develop action plans

  • Communicate directly with customers to assess and troubleshoot power issues

  • Provide operational support to internal and external stakeholders

  • Accurately document activities and decisions in operational systems

  • Work rotating shifts, including nights, weekends, and holidays as required

Required Skills & Qualifications

  • Ability to manage multiple tasks end-to-end in a fast-changing environment

  • Strong analytical and decision-making skills under pressure

  • Experience analyzing large data sets from multiple sources

  • Strong customer service skills with hands-on operational support experience

  • Prior dispatch experience (utilities operations centers, 911 centers, or similar)

  • Excellent verbal and written communication skills

  • Ability to collaborate effectively across cross-functional teams

Preferred Experience

  • Prior experience in:

    • Utilities operations centers

    • 911 or emergency dispatch centers

    • Power, gas, water, or energy operations