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911 Call Center Jobs in Virginia (NOW HIRING)

Allied Universal

Command Center Operator

Alexandria, VA · On-site

$32.58/hr

Prior security experience, preferably as a dispatcher in law enforcement, 911 call center, alarm response center, or similar environment BENEFITS: * Health insurance and 401k plans for full-time ...

Managed Staffing

Utility Dispatcher

Norfolk, VA · On-site

$26.50 - $27.50/hr

This role is ideal for candidates with operations center, dispatch, utilities, or 911 call center experience , who can work in a fast-paced, high-pressure environment with changing priorities. Key ...

King William County

911 Dispatcher

King William, VA · On-site

$44K/yr

... 911 emergency calls, non-emergency call, and handling in person requests for service ... Maintains working knowledge of operating procedures of agencies served by 911 center; Utilizes ...

Carilion Clinic

Communication Specialist I

Roanoke, VA

$20.10 - $28.14/hr

Prior experience in a call center, 911 dispatch center, or as an Emergency Medical Services provider required. Licensure, Certification, and/or Registration: Virginia Office of Emergency Medical ...

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How much do 911 call center jobs pay per hour?

As of Sep 1, 2026, the average hourly pay for 911 call center in Virginia is $17.76, according to ZipRecruiter salary data. Most workers in this role earn between $15.24 and $19.09 per hour, depending on experience, location, and employer.

What is a 911 call center?

A 911 Call Center job involves answering emergency calls, gathering critical information, and dispatching the appropriate emergency services such as police, fire, or medical responders. Dispatchers must remain calm under pressure, communicate clearly, and follow protocols to ensure timely assistance. They often use computer-aided dispatch (CAD) systems to log calls and coordinate responses. Strong multitasking, decision-making, and customer service skills are essential in this fast-paced role.

What does a typical shift look like for a 911 call center employee, and how do team members support each other during high-pressure situations?

A typical shift in a 911 Call Center is fast-paced and involves handling a high volume of emergency and non-emergency calls, triaging situations, dispatching resources, and documenting information accurately. Shifts are often structured to provide 24/7 coverage, including nights, weekends, and holidays, requiring flexibility. Team members support one another by sharing information quickly, assisting with difficult calls, and sometimes taking over when someone needs a brief break to decompress. Regular training and team debriefings further ensure everyone stays prepared and maintains effective communication. The collaborative environment helps reduce stress and ensures the best possible response for those in need.

What are the key skills and qualifications needed to thrive in the 911 call center position, and why are they important?

To thrive in a 911 Call Center role, you need strong multitasking abilities, quick decision-making skills, and high attention to detail, often supported by a high school diploma or equivalent and specialized emergency dispatch training. Familiarity with computer-aided dispatch (CAD) systems, radio communication equipment, and obtaining certification such as Emergency Medical Dispatcher (EMD) or state-specific credentials is beneficial. Outstanding soft skills include remaining calm under pressure, clear and empathetic communication, and the ability to handle stressful or emotional situations with professionalism. These skills are crucial as 911 call center professionals must effectively coordinate emergency responses and provide life-saving assistance while ensuring accuracy and composure under urgent conditions.

How to get a job working for a 911 Call Center?

To work in a 911 call center, candidates typically need a high school diploma or equivalent, strong communication skills, and the ability to handle stressful situations. Many positions require completion of emergency dispatch training and certification, which may include CPR and first aid. Prior experience in customer service or emergency response can be beneficial.

Is it hard to be hired as a 911 call center operator?

Becoming a 911 call center operator typically requires a high school diploma or equivalent, strong communication skills, and the ability to handle stressful situations. The hiring process often includes background checks, training, and certification, which can vary in length and difficulty depending on the employer and location.

Is it worth it to become a 911 call center dispatcher?

A 911 call center dispatcher plays a critical role in emergency response by answering calls, gathering information, and dispatching appropriate services. The job often requires strong communication skills, the ability to remain calm under pressure, and may involve shift work, including nights and weekends. Compensation varies by location and experience, but it can offer stable employment with opportunities for advancement and specialized training.

What are popular job titles related to 911 Call Center jobs in Virginia?

For 911 Call Center jobs in Virginia, the most frequently searched job titles are:

What job categories do people searching 911 Call Center jobs in Virginia look for?

The top searched job categories for 911 Call Center jobs in Virginia are:

What cities in Virginia are hiring for 911 Call Center jobs?

Cities in Virginia with the most 911 Call Center job openings:

911 Call Center jobs near you
Infographic showing various 911 Call Center job openings in Virginia as of August 2026, with employment types broken down into 2% As Needed, 80% Full Time, 15% Part Time, and 3% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $36,937 per year, or $17.8 per hour.

Emergency Call Center Analyst/Dispatcher

National Computing Group

Herndon, VA • On-site

$23 - $28/hr

Other

Posted yesterday

New

Job description

Job Title: Emergency Call Center Analyst/Dispatcher - 01-5429


Operations Analyst I


Must be Local. On-site, no remote - Rotating shifts


Rotating Shift Work / 8 week schedule - Weekend and Holidays availability as this is a 24X7 emergency call center


Overtime is required for this position. Weather situations dictate overtime as well as having to fill vacant shifts to ensure staffing levels are adequate.


High Level Project Overview: Gathers and analyzes customer calls and various computer data to determine location and cause of power outages. Efficiently dispatches first response personnel and repair crews to provide quick and logical response to outages and emergency situations. Performs callouts in ARCOS for service restoration, emergencies, planned overtime, and fill-shifts..


Top must have skill sets

1) multi-tasking (handling changing priorities constantly)

2) computer based skills (all Windows applications, typing, etc.)

3) good customer service skills (talking to customers)

4) data analysis (review multiple information sources to determine appropriate action)

**Problem resolution & analytical thinking


Nice to have skill sets

o Dispatch skills (call centers, 911 operations centers, utilities, etc.)


Soft skill requirements

o Looking for energetic and personable candidates who have a good customer service personality that can talk with customers and field workers all day with a good attitude even during stressful or busy times. Being coachable/trainable because there is so much to learn with this position.


Education

o High School Graduate / GED


Any 911 dispatch centers, Utility Dispatch, call center customer service is helpful.


Location = Herndon, VA

Rate = $23-$28/hr

Length = 1+ Years W2 Contract - Possible long term/extension for the right candidate

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