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911 Call Center Jobs in Virginia (NOW HIRING)

Allied Universal

Command Center Operator

Alexandria, VA · On-site

$32.58/hr

  • Medical

  • Retirement

Prior security experience, preferably as a dispatcher in law enforcement, 911 call center, alarm response center, or similar environment BENEFITS: * Health insurance and 401k plans for full-time ...

New

Allied Universal

Command Center Operator

Alexandria, VA · On-site

$32.58/hr

  • Medical

  • Retirement

Prior security experience, preferably as a dispatcher in law enforcement, 911 call center, alarm response center, or similar environment BENEFITS: * Health insurance and 401k plans for full-time ...

New

Allied Universal

Command Center Operator

Alexandria, VA

$32.58/hr

  • Medical

  • Retirement

Prior security experience, preferably as a dispatcher in law enforcement, 911 call center, alarm response center, or similar environment BENEFITS: * Health insurance and 401k plans for full-time ...

New

Allied Universal

Command Center Operator

Alexandria, VA · On-site

$32.58/hr

  • Medical

  • Retirement

Prior security experience, preferably as a dispatcher in law enforcement, 911 call center, alarm response center, or similar environment BENEFITS: * Health insurance and 401k plans for full-time ...

New

Managed Staffing

Utility Dispatcher

Norfolk, VA · On-site

$26.50 - $27.50/hr

This role is ideal for candidates with operations center, dispatch, utilities, or 911 call center experience , who can work in a fast-paced, high-pressure environment with changing priorities. Key ...

King William County

911 Dispatcher

King William, VA · On-site

$44K/yr

... 911 emergency calls, non-emergency call, and handling in person requests for service ... Maintains working knowledge of operating procedures of agencies served by 911 center; Utilizes ...

King William County, VA

911 Dispatcher

King William, VA · On-site

$44K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • PTO

... 911 emergency calls, non-emergency call, and handling in person requests for service ... Maintains working knowledge of operating procedures of agencies served by 911 center; * Utilizes ...

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911 Call Center information

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$10

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How much do 911 call center jobs pay per hour?

As of Aug 19, 2026, the average hourly pay for 911 call center in Virginia is $17.76, according to ZipRecruiter salary data. Most workers in this role earn between $15.24 and $19.09 per hour, depending on experience, location, and employer.

What is a 911 call center?

A 911 Call Center job involves answering emergency calls, gathering critical information, and dispatching the appropriate emergency services such as police, fire, or medical responders. Dispatchers must remain calm under pressure, communicate clearly, and follow protocols to ensure timely assistance. They often use computer-aided dispatch (CAD) systems to log calls and coordinate responses. Strong multitasking, decision-making, and customer service skills are essential in this fast-paced role.

What does a typical shift look like for a 911 call center employee, and how do team members support each other during high-pressure situations?

A typical shift in a 911 Call Center is fast-paced and involves handling a high volume of emergency and non-emergency calls, triaging situations, dispatching resources, and documenting information accurately. Shifts are often structured to provide 24/7 coverage, including nights, weekends, and holidays, requiring flexibility. Team members support one another by sharing information quickly, assisting with difficult calls, and sometimes taking over when someone needs a brief break to decompress. Regular training and team debriefings further ensure everyone stays prepared and maintains effective communication. The collaborative environment helps reduce stress and ensures the best possible response for those in need.

What are the key skills and qualifications needed to thrive in the 911 call center position, and why are they important?

To thrive in a 911 Call Center role, you need strong multitasking abilities, quick decision-making skills, and high attention to detail, often supported by a high school diploma or equivalent and specialized emergency dispatch training. Familiarity with computer-aided dispatch (CAD) systems, radio communication equipment, and obtaining certification such as Emergency Medical Dispatcher (EMD) or state-specific credentials is beneficial. Outstanding soft skills include remaining calm under pressure, clear and empathetic communication, and the ability to handle stressful or emotional situations with professionalism. These skills are crucial as 911 call center professionals must effectively coordinate emergency responses and provide life-saving assistance while ensuring accuracy and composure under urgent conditions.

How to get a job working for a 911 Call Center?

To work in a 911 call center, candidates typically need a high school diploma or equivalent, strong communication skills, and the ability to handle stressful situations. Many positions require completion of emergency dispatch training and certification, which may include CPR and first aid. Prior experience in customer service or emergency response can be beneficial.

Is it hard to be hired as a 911 call center operator?

Becoming a 911 call center operator typically requires a high school diploma or equivalent, strong communication skills, and the ability to handle stressful situations. The hiring process often includes background checks, training, and certification, which can vary in length and difficulty depending on the employer and location.

Is it worth it to become a 911 call center dispatcher?

A 911 call center dispatcher plays a critical role in emergency response by answering calls, gathering information, and dispatching appropriate services. The job often requires strong communication skills, the ability to remain calm under pressure, and may involve shift work, including nights and weekends. Compensation varies by location and experience, but it can offer stable employment with opportunities for advancement and specialized training.

What are popular job titles related to 911 Call Center jobs in Virginia?

For 911 Call Center jobs in Virginia, the most frequently searched job titles are:

What job categories do people searching 911 Call Center jobs in Virginia look for?

The top searched job categories for 911 Call Center jobs in Virginia are:

What cities in Virginia are hiring for 911 Call Center jobs?

Cities in Virginia with the most 911 Call Center job openings:

911 Call Center jobs near you
Infographic showing various 911 Call Center job openings in Virginia as of August 2026, with employment types broken down into 2% As Needed, 72% Full Time, 24% Part Time, and 2% Contract. Highlights an 94% Physical, 3% Hybrid, and 3% Remote job distribution, with an average salary of $36,937 per year, or $17.8 per hour.

Command Center Operator

Allied Universal

Alexandria, VA • On-site

$32.58/hr

Full-time

Medical, Retirement

Posted 2 days ago

New

Allied Universal rating

5.6

Company rating: 5.6 out of 10

Based on 2,578 frontline employees who took The Breakroom Quiz

78th of 116 rated security

Job description

Overview
Company Overview:
Allied Universal®, North America's leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve.
Job Description
Allied Universal® is hiring a Command Center Operator. The Command Center Operator supports day-to-day security operations by coordinating scheduling, communications, and operational support across a high profile customer. The Command Center Operator serves as a central liaison between field personnel, supervision, and operations leadership to ensure scheduling accuracy, contract compliance, and real-time response to operational needs.
Part time weekend openings
Located in Alexandria, Va
Must have 2 years of security command center experience
Must be available to work weekends
Must have an active Virginia DCJS Security License
Pay: $32.58 an hour
Active VA DCJS License required
RESPONSIBILITIES:
  • Accept, review, and execute temporary and last-minute work orders from client to support effective scheduling and coverage
  • Monitor and respond to incoming calls, alarms, and operational communications
  • Serve as a liaison between field personnel, supervisors, and management
  • Accurately document routine and unusual events through reports and logs (accomplished via shift reports, pass-downs logs, incident reports, incident reports logs, or other established methods)
  • Provide guidance to security personnel during routine and emergency situations
  • Maintain confidentiality of employee, client, and operational information
  • Handle (without delay) complaints and unusual/critical event information
  • Responsible for Portfolio-wide schedule build out and timekeeping operations, ensuring accurate clock-in/clock-out compliance and seamless alignment between client and Allied schedules
  • Places uniform orders for the portfolio in accordance with eligibility, sizing, and uniform requirements
  • Performs compliance code entry across the portfolio and issues completion certificates directly to employees

QUALIFICATIONS (MUST HAVE):
  • High School diploma or equivalent
  • Minimum one (1) year experience in scheduling or operations support
  • Strong organizational skills and the ability to manage multiple tasks simultaneously
  • Excellent verbal and written communication skills
  • Ability to remain calm, professional, and solution-focused under pressure
  • Proficiency with Microsoft Office applications
  • High attention to detail with consistent documentation accuracy

PREFERRED QUALIFICATIONS (NICE TO HAVE):
  • Prior security experience, preferably as a dispatcher in law enforcement, 911 call center, alarm response center, or similar environment

BENEFITS:
  • Health insurance and 401k plans for full-time positions
  • Schedules that fit with your personal life goals
  • Ongoing paid training programs and career growth opportunities
  • Employee discounts through our perks program to your favorite restaurants, entertainment venues and much more...

Closing
Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com
If you have difficulty using the online system and require an alternate method to apply or require an accommodation, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.
Requisition ID
2026-1659113

What Allied Universal employees say

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Benefits

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About Allied Universal

Sourced by ZipRecruiter

Allied Universal® is a leading security and facility services company. We provide proactive security services and cutting-edge smart technology to deliver evolving, tailored solutions that allow our clients to focus on their core business. Our excellence starts with our local leadership and local presence. Operating in more than 90 countries, our global workforce of approximately 800,000 people. Employees help to deliver our promise globally and locally: keeping people safe so our customers and communities can thrive. As we build the world's best services company, we continue to expand our footprint and infrastructure on a global and local level. In North America, we operate our business under the existing Allied Universal brand, and our international business operates under the G4S brand.

Industry

Investigation and physical security services, chemical manufacturing and real estate

Company size

10,000+ Employees

Headquarters location

Santa Ana, CA, US

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