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911 Call Center Jobs in Minnesota (NOW HIRING)

Motorola

$110K - $140K/yr

Computer Aided Dispatch, 911 Call Handling, Records Management Systems, Digital Evidence Management, Real Time Crime Center and Analytics * Ability to build strong relationships with internal and ...

Mayo Clinic

Emergency Medical Dispatcher

Rochester, MN

$29.69 - $44.55/hr

Provides 911 caller pre-arrival instructions for Mayo Clinic Ambulance and for other counties ... One year of customer service, call center or dispatching experience. EMT certification or medical ...

Mayo Clinic

Emergency Medical Dispatcher

Rochester, MN · On-site

Provides 911 caller pre-arrival instructions for Mayo Clinic Ambulance and for other counties ... One year of customer service, call center or dispatching experience. EMT certification or medical ...

North Shore Health

Paramedic

Grand Marais, MN · On-site

$26.77 - $44.23/hr

... Center. North Shore Health has a Full Time or Part Time Paramedic position available. This position will share in weekends, Holiday's and call hours. Primary job duties are responding to 911 calls ...

North Shore Health

Paramedic

Grand Marais, MN · On-site

$26.77 - $44.23/hr

... Center. North Shore Health has a Full Time or Part Time Paramedic position available. This position will share in weekends, Holiday's and call hours. Primary job duties are responding to 911 calls ...

Mower County

Public Safety Telecommunicator

Austin, MN · On-site

$27.66 - $37.34/hr

Incumbents will be working on equipment such as 911 systems, 2-way radio, head sets, telephones ... Work is carried out in a secured 9-1-1 emergency call center in a controlled, closely supervised ...

Mower County

Public Safety Telecommunicator

Austin, MN

$27.66 - $37.34/hr

Incumbents will be working on equipment such as 911 systems, 2-way radio, head sets, telephones ... Work is carried out in a secured 9-1-1 emergency call center in a controlled, closely supervised ...

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How much do 911 call center jobs pay per hour?

As of Aug 26, 2026, the average hourly pay for 911 call center in Minnesota is $17.54, according to ZipRecruiter salary data. Most workers in this role earn between $15.05 and $18.85 per hour, depending on experience, location, and employer.

What is a 911 call center?

A 911 Call Center job involves answering emergency calls, gathering critical information, and dispatching the appropriate emergency services such as police, fire, or medical responders. Dispatchers must remain calm under pressure, communicate clearly, and follow protocols to ensure timely assistance. They often use computer-aided dispatch (CAD) systems to log calls and coordinate responses. Strong multitasking, decision-making, and customer service skills are essential in this fast-paced role.

What does a typical shift look like for a 911 call center employee, and how do team members support each other during high-pressure situations?

A typical shift in a 911 Call Center is fast-paced and involves handling a high volume of emergency and non-emergency calls, triaging situations, dispatching resources, and documenting information accurately. Shifts are often structured to provide 24/7 coverage, including nights, weekends, and holidays, requiring flexibility. Team members support one another by sharing information quickly, assisting with difficult calls, and sometimes taking over when someone needs a brief break to decompress. Regular training and team debriefings further ensure everyone stays prepared and maintains effective communication. The collaborative environment helps reduce stress and ensures the best possible response for those in need.

What are the key skills and qualifications needed to thrive in the 911 call center position, and why are they important?

To thrive in a 911 Call Center role, you need strong multitasking abilities, quick decision-making skills, and high attention to detail, often supported by a high school diploma or equivalent and specialized emergency dispatch training. Familiarity with computer-aided dispatch (CAD) systems, radio communication equipment, and obtaining certification such as Emergency Medical Dispatcher (EMD) or state-specific credentials is beneficial. Outstanding soft skills include remaining calm under pressure, clear and empathetic communication, and the ability to handle stressful or emotional situations with professionalism. These skills are crucial as 911 call center professionals must effectively coordinate emergency responses and provide life-saving assistance while ensuring accuracy and composure under urgent conditions.

How to get a job working for a 911 Call Center?

To work in a 911 call center, candidates typically need a high school diploma or equivalent, strong communication skills, and the ability to handle stressful situations. Many positions require completion of emergency dispatch training and certification, which may include CPR and first aid. Prior experience in customer service or emergency response can be beneficial.

Is it hard to be hired as a 911 call center operator?

Becoming a 911 call center operator typically requires a high school diploma or equivalent, strong communication skills, and the ability to handle stressful situations. The hiring process often includes background checks, training, and certification, which can vary in length and difficulty depending on the employer and location.

Is it worth it to become a 911 call center dispatcher?

A 911 call center dispatcher plays a critical role in emergency response by answering calls, gathering information, and dispatching appropriate services. The job often requires strong communication skills, the ability to remain calm under pressure, and may involve shift work, including nights and weekends. Compensation varies by location and experience, but it can offer stable employment with opportunities for advancement and specialized training.

What are popular job titles related to 911 Call Center jobs in Minnesota?

For 911 Call Center jobs in Minnesota, the most frequently searched job titles are:

What job categories do people searching 911 Call Center jobs in Minnesota look for?

The top searched job categories for 911 Call Center jobs in Minnesota are:

What cities in Minnesota are hiring for 911 Call Center jobs?

Cities in Minnesota with the most 911 Call Center job openings:

911 Call Center jobs near you
Infographic showing various 911 Call Center job openings in Minnesota as of August 2026, with employment types broken down into 2% As Needed, 80% Full Time, 12% Part Time, and 6% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $36,490 per year, or $17.5 per hour.

911 Coordinator- Job ID 93781

Saint Paul, MN • On-site

Minnesota Department of Public Safety
Public Administration • 1 - 5K employees
Learn more about Minnesota Department of Public Safetyexternal

$32.40 - $47.76/hr

Full-time

Medical, Dental, Vision, Life, Retirement

Posted 8 days ago

Job description

Job Summary

**This Job ID was originally announced on 6/10/2026 - 6/23/2026 and is being re-announced to fill an additional position.  All applications submitted during the first announcement period are still active.

The 911 Coordinator will serve as a liaison between ECN and 911 stakeholders across the state. They are responsible for accurate and timely information sharing, fostering collaboration, and supporting the implementation of Next Generation 911 as it applies to PSAPs. The employee will work in an assigned geographic area/region to build relationships, create trust, align goals, and facilitate communication between ECN and stakeholders including PSAP managers, sheriffs, police/fire/EMS chiefs, county commissioners, and other stakeholders.

Applicants from Greater Minnesota are strongly encouraged to apply!

**Hybrid Eligible: ** Employees may telework up to 50% or more, depending on the position and the needs of the division. 

Qualifications

Minimum Qualifications

Three (3) years of professional experience that includes:

  • Knowledge of 911 call-taking processes and technology. 
  • Demonstrable skills in building consensus, project management, and internal/external communications. 
  • Knowledge of 911 statutory and FCC regulatory environment.
  • Ability to work cooperatively with individuals from diverse backgrounds and underserved communities

*Associate's degree in criminal justice, Information Technology or a closely related field may substitute for six (6) months experience and bachelor's degree in criminal justice, Information Technology or a closely related field may substitute for one (1) year of experience.

Preferred Qualifications

  • Experience as a manager/administrator/supervisor of a PSAP.
  • A background in working with senior leaders and elected individuals. 
  • Certification as an ENP (Emergency Number Professional) and/or other certifications recognized by NENA or APCO.
  • 5 years of experience working in a PSAP/911 emergency communications center or in a public safety position that provides support and/or oversight of a 911 emergency communications center.

Physical Requirements

Requires occasionally moving and transporting such articles as file folders and small tools. May need to maintain a stationary position for long periods of time while carrying out job duties.

Additional Requirements

This position requires successful completion of the following:

It is the policy of the Department of Public Safety that all employees submit to a background investigation prior to employment, includes the following components:

  • Criminal history
  • Reference check
  • Driving record check

The Department of Public Safety is unable to provide sponsorship for work visas. Applicants must be eligible to work in the United States at the start of employment. DPS does not participate in E-Verify.  

Company Description

When you bring your career to the State of Minnesota, the work you do affects the quality of life of millions of Minnesotans. From those who shape policy, to those who keep us safe, preserve our environment, or take care of our most vulnerable populations, we take our responsibilities to the public seriously. We need diverse and talented individuals – like you – to serve our great state and build a better Minnesota.

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