5G Wireless Service Engineer Jobs (NOW HIRING)

Join a leading global technology company in Plano, TX as a RAN Wireless SME on a contract opportunity focused on advanced 4G/5G wireless, Radio Access Network (RAN), call processing, and virtualized network technologies. You’ll work closely with carrier customers HQ, sales teams, engineering groups, and cross‑functional organizations to deliver next‑generation wireless solutions.

This is an exciting opportunity for a seasoned wireless expert who wants to operate at the intersection of deep technical engineering, customer engagement, and next‑generation 5G innovation. The ideal candidate will bring 12+ years of wireless industry experience and have the technical credibility to influence customer leadership, troubleshoot complex 4G/5G issues, support product launches, and shape system requirements. You’ll gain exposure to cutting‑edge RAN technologies, customer network deployments, chipset IODT testing, and newest wireless products while working across both technical and business teams.

• 12+ years of industry experience in wireless communications
• Bachelor’s degree in Electrical Engineering, Computer Science, or related field
• Strong knowledge of 4G/5G air interface, call processing, RAN architecture, and wireless network technologies
• Strong understanding of PHY, MAC, RLC, RRC, and PDCP layers
• Experience with 4G/5G wireless call protocols, analysis, troubleshooting, and performance optimization
• Strong understanding of 3GPP systems, including Core and RAN networks
• Experience with system engineering activities, including:
  • Feature and system requirements
  • Feature documentation
  • Parameter optimization
  • Performance analysis
  • Test strategy development
  • Problem troubleshooting
• Experience with wireless test and troubleshooting tools such as XCAL, QXDM, Wireshark, and channel emulators
• Understanding of both hardware and software architecture
• Ability to communicate complex technical concepts to customers, engineering teams, management, and business stakeholders
• Strong customer‑facing, presentation, negotiation, and problem‑solving skills

• Advanced degree in Electrical Engineering, Computer Science, or related discipline
• Experience with 3GPP Release 15/16 activities
• Strong understanding of Hybrid Beamforming and Massive MIMO
• Knowledge of 5G New Waveforms and Numerologies
• Experience with LTE‑NR interworking and coexistence
• Software development experience
• Experience supporting chipset IODT testing in laboratory and field environments
• Experience with new technology introduction and virtualized networks
• Experience supporting wireless product launches, field trials, and customer deployments
• Ability to work across complex customer organizations and influence technical decisions
• Willingness to travel periodically based on project requirements

• 30% 4G/5G RAN & Wireless Protocols
• 20% 5G Technology & Network Architecture
• 20% System Engineering & Requirements
• 15% Performance Analysis & Optimization
• 15% Testing, Troubleshooting & Virtualized Networks

• 35% Hands‑On Technical Engineering
  • Analyze and troubleshoot 4G/5G call protocols and wireless issues
  • Investigate problems identified during chipset IODT lab and field testing
  • Perform product and feature performance analysis
  • Evaluate new products and software releases
  • Support lab and field trials for new product introductions
• 30% Customer & Technical Leadership
  • Conduct deep‑dive customer technical sessions
  • Translate customer requirements into system requirements and detailed design inputs
  • Provide expert technical support throughout the pre‑sales process
  • Develop technical and commercial solutions aligned with customer needs
  • Present complex technical concepts to carrier leadership, engineering teams, and management
• 20% Cross‑Functional Collaboration
  • Partner with client, engineering, support, logistics, HQ teams
  • Coordinate customer commitments and product rollouts
  • Support cross‑functional teams in achieving contracted objectives and project milestones
• 15% Strategy, Documentation & Problem Solving
  • Develop product and feature requirements
  • Document technical designs and recommendations
  • Create test strategies and performance analysis
  • Navigate ambiguous technical and organizational challenges
  • Prioritize multiple strategic programs and performance objectives

We are Connectors. We thrive on ‘quality over quantity’ and put the work into building strong relationships. We create connections, discover qualities, uncover skills, and place people with accuracy. We are your true partner!

We are Collaborators. You’ll be working with a wholly owned subsidiary of Kelly and part of the Kelly Telecom division. It allows us to be as nimble and fiercely competitive as a startup while having the backing of a multibillion‑dollar publicly traded company that has been in business for 75 years. With direct access to hiring managers, services don’t stop at standard recruiting processes. We use our expertise to improve your application skills and provide ongoing career support.

We give 24/7 Support. We are in this together. We provide around‑the‑clock availability, competitive employee benefits, and continuously check in to make sure things are going smoothly. Check out our Glassdoor page!