Readiness Delivered. Kratos is a leader in assured aerospace communication solutions and services. We are cutting-edge innovators and creative problem solvers working collaboratively to solve our customers' toughest challenges. Our culture is fast-paced and innovative. We are a trusted partner—driven by doing the right thing and achieving maximum success for our customers, our partners and ourselves. We are seeking a highly skilled Senior Customer Success Engineer with a specialization in 4G/5G technologies to support Kartos's strategic 5G initiatives. In this role, you will become a key subject matter expert (SME) for all 5G-related design, deployment, testing, and customer-facing technical discussions. You will work closely with internal engineering teams, product teams, and external customers to ensure successful adoption and operationalization of Kartos's 5G platform capabilities.
- Become Kartos's internal and external 5G subject matter expert, maintaining deep knowledge of 5G architecture, standards, protocols, and platform functionality.
- Support internal and customer-facing 5G network design discussions, including RAN, Core, transport, UE and integration considerations.
- Lead and support delivery, deployment, configuration, and validation of Kartos's 5G platforms in customer and lab environments.
- Develop and deliver 5G technical training (internal, partner, and customer), including documentation, presentations, labs, and hands-on exercises.
- Create, write, and execute 5G test cases to validate functionality, performance, interoperability, and customer-specific configurations.
- Serve as the technical interface between development engineers and internal/external stakeholders, helping clarify requirements, triage issues, and communicate complex 5G concepts effectively.
- Collaborate with product, engineering, and solution architecture teams to provide customer feedback, identify platform improvements, and support roadmap alignment.
- Assist customers with troubleshooting 5G-related issues, analyzing logs, interpreting signaling flows, and ensuring successful resolution.
- Proven experience in 4G/5G technology (Core, RAN, transport, slicing, orchestration, standards).
- Strong ability to interpret and explain 5G signaling flows, protocols, and network behavior.
- Experience supporting customer deployments of telecom or networking platforms.
- Hands-on experience with network design, RF concepts, or cloud-hosted 5G solutions.
- Strong Linux fundamentals and familiarity with containerized or distributed platforms.
- Ability to write clear technical documentation and test plans.
- Excellent communication skills with both technical and non-technical customer stakeholders.
- Experience performing structured troubleshooting and supporting production-grade systems.
Preferred Skills/Experience:
- Familiarity with Kubernetes, cloud-native networking, or edge computing architectures.
- Experience with CI/CD, automation, or scripting (Bash, Python).
- Exposure to security frameworks applicable to telecom and cloud.
- Knowledge of public cloud environments (AWS, Azure, GCP).
Why Join Us?
- Shape and influence the future of Kartos's 5G platform strategy.
- Serve as a key technical leader bridging engineering innovation and real-world customer success.
- Work with advanced 5G technologies, testbeds, and mission-critical deployments.
- Collaborate with a highly skilled engineering team solving complex, emerging challenges.
- Help customers adopt and operationalize cutting-edge 5G capabilities.
#LI-Hybrid
The grade-based pay range for this job is listed below. Individual salaries within that range are determined through a wide variety of factors including but not limited to education, experience, knowledge, and skills.
Competitive salary based on experience and education
Salary Range: $185,00-$200,000
Kratos is valued for our ability to design and deliver leading edge, resilient solutions for aerospace communication, control, awareness and mission success across a continuum of offerings—from commercial to tailored custom solutions and integrated programs. Customers trust us to stay relevant and know we are in it for the long-haul. We bring both the capability and confidence that our customers value and depend on. And we always deliver.
This posting will close within 90 days from the Posting Date.