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SAP S/4HANA EWM / 3PL Consultant (AMS)

Role summary
Serve as the primary functional consultant for SAP S/4HANA Embedded EWM (or decentralized EWM, as applicable) and 3PL integrations in an Application Management Services (AMS) Engagement. Own steady-state support, defect resolution, minor enhancements, and continuous improvement for warehouse and logistics execution processes, ensuring stable operations and SLA adherence.

Key responsibilities (AMS-focused)

• Provide L2/L3 functional support for SAP EWM and 3PL-connected warehouse processes (incident/problem/change/service requests).
• Perform triage, troubleshooting, and root-cause analysis for warehouse execution issues (inbound, outbound, internal movements, inventory).
• Configure and support core EWM functions:
  • Inbound: ASNs, deconsolidation, GR, putaway, VAS (if used)
  • Outbound: waves, picking, packing, staging, loading, PGI
  • Internal: replenishment, bin-to-bin, physical inventory, cycle counting, scrapping
  • Warehouse structure: storage types/sections/bins, activity areas, work centers, packing specs
• Support execution controls and optimization: WO/Wave management, labor/queue concepts (where used), exception handling, and monitoring.
• Own/support 3PL integration (as applicable): interface monitoring, error handling, mapping clarification, and process alignment with provider SLAs.
• Partner with business users and warehouse ops leads to capture requirements, propose improvements, and translate into user stories/functional specs.
• Support testing activities: unit testing, regression, UAT support, and release/cutover coordination.
• Maintain operational artifacts: runbooks, SOPs, knowledge articles, interface monitoring guides, and support playbooks.

Required functional expertise

• Hands-on SAP S/4HANA experience with EWM (Embedded or Decentralized), including:
  • Warehouse structure and master data (products, bins, HU, packaging specs where used)
  • Warehouse task/order concepts, RF processes (if applicable), and monitoring tools
  • Inbound/outbound/inventory end-to-end flows and exception scenarios
• Strong integration understanding with:
  • S/4 MM/IM, SD/LE (deliveries), TM (if used), and FI impacts of goods movements
• Practical knowledge of 3PL operating models and common integration patterns (e.g., IDoc/API/EDI via middleware), including reconciliation and control points.
• Experience in AMS delivery: ticket management discipline, RCA, documentation, and stakeholder communications.

Technical and delivery skills

• Ability to work with technical teams (ABAP/CPI/PI/PO/BTP Integration Suite/middleware) to diagnose interface issues and define fixes.
• Comfort using monitoring tools (EWM monitors, queues, IDoc monitoring, middleware dashboards) and producing clear defect narratives.
• Strong communication with warehouse operations, IT, and external 3PL partners; able to lead calls through resolution.

Qualifications

• Bachelor's degree (or equivalent experience).
• 7+ years (typical) SAP logistics experience with meaningful depth in EWM and exposure to 3PL integrations.
• Warehouse/logistics domain experience (distribution, manufacturing warehousing, retail, or CPG) preferred.

Nice-to-have

• Experience with RF Framework, MFS, Yard Logistics, Batch/serial handling, or regulated/controlled environments.
• Exposure to SAP TM and dock/appointment processes.
• SAP certifications in EWM and/or S/4HANA logistics.

Success measures (typical AMS KPIs)

• SLA attainment, reduction in warehouse disruption incidents, improved first-time-fix rate.
• Stable, low-defect releases; high-quality documentation/KT; strong business satisfaction.

CST provides its clients with complete, cost-effective, end-to-end personnel solutions across a range of industrial domains. CST's mission is to empower businesses around the world to make better, faster operational decisions.