3Rd Shift Akima Jobs (NOW HIRING)

Job Summary:
North Edge, an Akima company, is seeking an Associate Systems Analyst to support government customers in Emergency Management efforts. The role involves managing and maintaining systems, providing incident management services, and collaborating with various teams to ensure effective service delivery.
Responsibilities:
• Supports overall sustainment of DoD Emergency Management (EM) Mass Warning Notification, E-911, Common Operating Picture, Giant Voice, and Audio Visual Notification Systems including the management, operation, and maintenance of associated hardware, software, and processes. Utilizes and demonstrates an expert understanding of each of the aforementioned systems.
• Provides timely and expert incident management services in strict adherence to the Service Level Agreement (SLA) metrics and Key Performance Indicators set forth by the program.
• Documents, coordinates, and troubleshoots technical questions and reported incidents from Emergency Responders that report system problems or incidents. Problems may include poor system response time, potential security incidents, inability to access system resources, or questions on the use of a specialized software.
• May train end-users to perform the resolution steps through self-service, or by another area, such as the security administration, systems administrator, etc., based on North Edge’s organizational structure and separation of duties principles in place.
• Communicates, plans, schedules, documents, and manipulates data (spreadsheet and databases) for existing metrics and EM related issues as needed.
• Performs and conducts research of potential resolution of technical issues.
• Resynchronizes/reinitializes tokens and smart cards and resolves other problems with the EM systems access control.
• Works closely with Engineering, Security, and Systems Administration teams to incorporate customer feedback and address key support and usability concerns for customers.
• Communicates and interacts effectively with internal and external partners including but not limited to, third-party support team, Government customers, and system users across 80+ installations worldwide.
• Facilitates increased communications for resolution of system or security related incidents.
• Analyzes, reviews, measures, and reports on Service Level Performance against agreed upon SLA and provide ongoing recommendations for process improvement.
• Evaluates tools, best practices, technologies, and approaches to EM service delivery problems / issues for incorporation into the overall service management policies and procedures.
• Administers and maintains the ticket management tool and promotes the proper use of the tool to ensure each user experience quality / reported incident is properly documented, monitored, resolved, and evaluated.
• Demonstrates compliance with applicable laws and regulations.
• Maintains standard operating procedures.
Qualifications:
Required:
• Active DoD Secret Clearance is required.
• Security+ CE (must be willing to obtain after beginning job duty).
• Network+ (must be willing to obtain after beginning job duty).
• Knowledge of / willingness to learn Emergency Management systems (E911, MWN, etc.).
• Demonstrated experience with Service Delivery / Incident Management Process.
• Strong written and verbal communication skills.
• Strong troubleshooting and conflict resolution skills.
• Ability to work flexible hours and be on call.
• May require limited travel (0 - 4 times a year).
• Willing to work 1st shift: Mon-Fri 8:00 AM - 4:00 PM.
• Must be located within a commutable distance of the worksite in Sterling, VA.
• Candidate must be available to work a modified schedule (if necessary).
Company:
Akima focuses on delivering services in the areas of logistics, IT, supply chain, systems engineering, construction and protective services. Founded in 1995, the company is headquartered in Herndon, USA, with a team of 5001-10000 employees. The company is currently Late Stage.