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Functional Title: Network Specialist III Job Title: Network Specialist III Agency: Health & Human Services Comm Department: Reg Office Supp DSHS 4.2.5 Posting Number: 17239 Closing Date: 06/05/2026 Posting Audience: Internal and External Occupational Category: Computer and Mathematical Salary Range: $4,523.16- $5,888.50 Pay Frequency: MonthlySalary Group: TEXAS-B-21 Shift: Day Additional Shift: Telework: Travel: Up to 20% Regular/Temporary: Regular Full Time/Part Time: Full time FLSA Exempt/Non-Exempt: Nonexempt Facility Location: Job Location City: TEMPLE Job Location Address: 1010 OLD WACO RD Other Locations: MOS Codes: 0605,0620,0630,0631,0639,0670,0699,0784,1721,1723,1799,2611,2659,5974,6694,17C,17C0,17DX,17S,17SX
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5COX1D,5C0X1N,5C0X1S,681X,682X,781X,782X,CTI,CTM,CTT,CWT,CYB10,CYB11,ET,ISM,IT,ITS
Brief Job Description:
In accordance with HHSC Guiding Principles and universal expectations of personal responsibility, under general direction of the HHSC IT / Customer Service and Support / DSHS Regional Office Support manager, with moderate latitude for the use of initiative and independent judgment, performs complex work overseeing activities associated with Local Area Networks (LAN), Wide Area network (WAN), and the selection and evaluation of components for data and voice telecommunications networks. Performs network design and installation, training, and evaluation of potential network enhancements. Perform customer support activities. Develop, maintain, and oversee management of Internet and Intranet web content for assigned customer area. Responsible for compliance with applicable policies, standards, guidelines, and procedures of DSHS, HHSC, and DIR. This position is classified as a fulltime position (40 hours a week). Work outside of regular hours may be required. Travel to other work location may be required. Performs other duties as assigned.
Essential Job Functions:
(40%) Serve as front line support for local and remote personnel to obtain support for problems involving PC workstation hardware, software, and connectivity to network or telecommunications systems. Working closely with other with team members, perform PC desktop support, troubleshoot and repair hardware and software, making appropriate documentation within the assigned Help Desk system, and other technical issues in a timely manner and according to Service Level Agreement (SLA) standards. Serve as technical resource for other IT staff, and assist in coordinating tasks.
(20%) Install, monitor, and maintain hardware providing Local Area network (LAN) services. Assist in support of Wide Area Network (WAN) equipment and services. Hardware support includes cable, hub/switch installations, limited router support, and related physical and logical structures. Monitor performance of, and act as liaison to, the Data Center Services (DCS) vendor to ensure service levels for network server hardware and operating systems, as well as backup and recovery services. Perform limited server duties, such as the addition of new users to the network and establishment of rights and privileges, and other functions as indicated as agency responsibilities not covered in the DCS scope.
(20%) Install and maintain hardware and software on agency workstations and other systems as assigned. Maintain patch levels, connectivity, and sufficient security software and protections as needed to enable customers to adequately perform their responsibilities safely.
(5%) Perform limited instruction and user support for customer staff and/or local partner agencies, on available network, data and telecommunications hardware, application software, utilities and procedures. Instructs customers, in groups or individually, on use of IT systems as well as HHSC computer usage policies as needed.
(5%) Ensure that network and telecommunications systems operate properly and perform or make arrangements for maintenance needed. May set up video conferencing equipment, satellite downlink connections, training room configuration, content delivery, and other related activities.
(5%) Conduct product evaluations for new software and upgrades to existing software, identifying the potential benefits to the agency. Identify and recommend enhancements to network facilities, and evaluate strengths, weaknesses, and potential benefits to the agency.
(5%) Other duties as assigned include but are not limited to actively participating and/or serving in a supporting role to meet the agency's obligations for disaster response and/or recovery or Continuity of Operations (COOP) activation. Such participation may require an alternate shift pattern assignment and/or location.
Licensure, Certification, or Registration Required:
N/A
Knowledge, Skills, and Abilities Required:
Knowledge of network facilities and data processing techniques, of personal computer hardware and software, network operating systems and security software, and of performance monitoring and capacity management tools.
Knowledge of and ability to utilize Active Directory tools and structure.
Skill in verbal and written communication, troubleshooting and repairing IT related hardware and software, and in translating technical and industry terms into non-technical language for trainign and orientation.
Ability to recognize, analyze, and resolve network problems, to train others, and oversee the work of others.
Ability to work in a team environment, as well as to recognize technical limitations and seek competent assistance when needed.
Ability to coordinate the tasks of others, and utilize leadership skills in a team environment.
Ability to move computer / telecommunications equipment.
Ability to work more than 8-5, M-F.
Ability to travel to other work locations as required.
Ability to adhere to HHSC Guiding Principles, Code of Ethics and Universal Expectation for Personal Responsibility
Initial Screening Criteria:
Experience working with Local Area Networks as well as providing deskside computer support including hardware, software, and peripherals. Preference for additional support experience with Wide Area Networks and Active Directory tools. Experience with network services. Graduation from an accredited four-year college or university with major course work in computer science, data processing, management information systems, or a related field is generally preferred. Education and experience may be substituted for one another on a year-for-year basis. Must be able to travel and work outside normal business hours.
Additional informaiton:
N/A
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Active Duty, Military, Reservists, Guardsmen, and Veterans:
Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include, but not limited to those listed in this posting. All active-duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified to fill this position. For more information please see the Texas State Auditor's Job Descriptions, Military Crosswalk and Military Crosswalk Guide at Texas State Auditor's Office - Job Descriptions.
ADA Accommodations:
In compliance with the Americans with Disabilities Act (ADA), HHSC and DSHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.
Pre-Employment Checks and Work Eligibility:
Depending on the program area and position requirements, applicants selected for hire may be required to pass background and other due diligence checks.
HHSC uses E-Verify. You must bring your I-9 documentation with you on your first day of work. Download the I-9 Form
Telework Disclaimer:
This position may be eligible for telework. Please note, all HHS positions are subject to state and agency telework policies in addition to the discretion of the direct supervisor and business needs.
