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311 Operator Jobs in Silver Spring, MD (NOW HIRING)

InstantServe LLC

Sr Network Engineer

Washington, DC · On-site

$110K - $151K/yr

... 311 operations. They also maintain thorough configuration documentation, standard operating procedures, change records, and disaster recovery materials specific to mission-critical systems. The ...

Exequt

Head of GTM - Cortex Insights

Baltimore, MD

Comfort operating at the earliest commercial stage -- you build the process, you don't inherit it Strongly preferred: * Existing relationships with municipal buyers, county administrators, or 311 ...

exequt

Head of GTM - Cortex Insights

Baltimore, MD · On-site

Comfort operating at the earliest commercial stage you build the process, you don't inherit it Strongly preferred: * Existing relationships with municipal buyers, county administrators, or 311/city ...

Annexa Inc.

Senior Business Systems Analyst

Washington, DC · On-site

$0.01 - $115/hr

... DC's 911/311 operations. Responsibilities: * Formulate and define systems scope and objectives ... Devise or modify procedures to solve complex problems considering system limitations, operating ...

CW and Sons Infrastructure, Inc

Operator

Washington, DC · On-site

$25 - $28/hr

The Operator must: * 3+ years of experience on large excavators (ie John Deere 180 or larger), backhoes and/or front end loaders. * Responsible for safe operation and maintenance (ie greasing) of ...

PURIS Corporation, LLC

Operator

Hyattsville, MD · On-site

$19 - $26/hr

Excavator Operator (Class 7B) Excavator experience required CDL Preferred About PURIS: PURIS operates across North America as the largest independent trenchless rehabilitation provider with 900 ...

Noblis

Watch Operator

Lorton, VA · On-site

$17.75 - $23.25/hr

Serve as a Watch Operator in an integrated space operations center supporting 24/7 mission operations. * Maintain an accurate and timely Common Operating Picture to support operational decision ...

Flatiron Construction Corp

Operator

Arlington, VA

$34/hr

Click here to find out how Tim grew from an Equipment Operator into a Grade Foreman. What you will be doing Drive, maneuver, or control the heavy machinery used to construct roads and other ...

Flatiron Construction Corp

Operator

Arlington, VA · On-site

$32 - $34/hr

Click here to find out how Tim grew from an Equipment Operator into a Grade Foreman. What you will be doing Drive, maneuver, or control the heavy machinery used to construct roads and other ...

Flatiron Construction Corp

Operator

Arlington, VA

$34/hr

Click here to find out how Tim grew from an Equipment Operator into a Grade Foreman. What you will be doing Drive, maneuver, or control the heavy machinery used to construct roads and other ...

Flatiron Construction Corp

Operator

Arlington, VA

$34/hr

Click here to find out how Tim grew from an Equipment Operator into a Grade Foreman. What you will be doing Drive, maneuver, or control the heavy machinery used to construct roads and other ...

Flatiron Construction Corp

Operator

Arlington, VA

$34/hr

Click here to find out how Tim grew from an Equipment Operator into a Grade Foreman. What you will be doing Drive, maneuver, or control the heavy machinery used to construct roads and other ...

Flatiron Construction Corp

Operator

Arlington, VA

$32 - $34/hr

Click here to find out how Tim grew from an Equipment Operator into a Grade Foreman. Drive, maneuver, or control the heavy machinery used to construct roads and other structures * operators will be ...

Miller Pipeline

Operator - Gas

Baltimore, MD

$36.68/hr

Miller Pipeline is looking for Operators who can safely operate heavy equipment around overhead and underground utilities. Successful candidates must be able to communicate effectively, have prior ...

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All Jobs311 Operator Jobs311 Operator Jobs in Silver Spring, MD

311 Operator information

See Silver Spring, MD salary details

$11

$20

$30

How much do 311 operator jobs pay per hour?

As of Jul 28, 2026, the average hourly pay for 311 operator in Silver Spring, MD is $20.74, according to ZipRecruiter salary data. Most workers in this role earn between $17.40 and $22.88 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the 311 Operator position, and why are they important?

To excel as a 311 Operator, you need strong customer service skills, attention to detail, and a high school diploma or equivalent. Familiarity with call center software, municipal information databases, and CRM systems is often required. Excellent communication, patience, and problem-solving abilities help operators manage diverse public inquiries efficiently. These competencies are vital for delivering accurate information, providing quality assistance to the public, and maintaining smooth city service operations.

What does a typical workday look like for a 311 Operator?

A 311 Operator typically spends their day answering incoming calls or digital requests from residents seeking information about city services, reporting non-emergency issues, or requesting assistance. Operators document service requests, provide clear instructions, and may coordinate with various municipal departments to ensure issues are addressed promptly. Teamwork is common, as operators often collaborate with supervisors and field personnel to resolve complex cases. While the role is fast-paced and at times challenging, it offers the satisfaction of directly helping community members and keeping city operations running smoothly.

What is a 311 Operator job?

A 311 Operator handles non-emergency calls from the public, providing information and assistance on city services, programs, and concerns. They answer questions, process service requests, and direct callers to the appropriate departments. Operators must have strong communication skills, knowledge of local government services, and the ability to handle high call volumes efficiently.

What job categories do people searching 311 Operator jobs in Silver Spring, MD look for? The top searched job categories for 311 Operator jobs in Silver Spring, MD are:
What cities near Silver Spring, MD are hiring for 311 Operator jobs? Cities near Silver Spring, MD with the most 311 Operator job openings:
311 Operator jobs near you
Infographic showing various 311 Operator job openings in Silver Spring, MD as of July 2026, with employment types broken down into 1% Internship, 37% Full Time, 11% Part Time, 2% Contract, and 49% Nights. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $43,148 per year, or $20.7 per hour.
Sr Network Engineer

Sr Network Engineer

InstantServe LLC

Washington, DC • On-site

$110K - $151K/yr

Full-time

Posted 20 days ago

Job description

Job Description
The role involves supporting the replacement, lifecycle management, and upgrade of networking equipment such as switches, routers, firewalls, and related hardware across the agency's environment. The specialist develops and maintains detailed network documentation, including logical and physical diagrams, system interfaces, rack elevations, cabling records, and equipment inventories for 911 and 311 operations. They also maintain thorough configuration documentation, standard operating procedures, change records, and disaster recovery materials specific to mission-critical systems. The position monitors network performance, identifies vulnerabilities or bottlenecks, and implements corrective measures to ensure high availability for 24/7 emergency communications. Additionally, the specialist troubleshoots complex network issues affecting 911 operations, performs root-cause analysis, and restores service rapidly. The role includes managing and supporting two data centers hosting critical 911 applications, ensuring continuous availability, redundancy, and compliance with public-safety requirements.
Responsibilities:
  1. Knowledge of network analysis related to infrastructure design.
  2. May be an expert in security or intrusion detection.
  3. Proficient in proprietary network technology.
  4. Advanced experience with, but not limited to, routers, firewalls, switches, and servers.
  5. Advanced knowledge in network analysis.
  6. Advanced problem resolution and project management skills.
  7. Designs and implements class wide area networks.
  8. Experience with Firewalls, VPN, encryption, intrusion detection and prevention systems, and penetration testing.
  9. Knowledge of network vulnerabilities and be able to mitigate and prevent each one.
  10. Supporting the replacement, lifecycle management, and upgrade of networking equipment, including core, distribution, and access layer switches; routers; firewalls; and related hardware used across the agency's network environment
  11. Creating, maintaining, and improving detailed network diagrams for all agency systems, including logical network maps, physical connectivity diagrams, and system-to-system interfaces used by 911 and 311 operations.
  12. Developing and maintaining rack elevation diagrams, equipment inventories, and cabling documentation for data centers, communications rooms, and remote agency sites
  13. Preparing and maintaining documentation of network configurations, standard operating procedures, change records, and disaster recovery materials specific to the 911 environment.
  14. Monitoring network performance and availability, identifying bottlenecks or vulnerabilities, and implementing corrective actions to ensure the resiliency required for 24/7 emergency communications
  15. Troubleshooting complex network issues affecting critical 911 operations, conducting root-cause analysis, and restoring service quickly while documenting findings
  16. Managing and supporting two data centers that host mission-critical 911 applications, ensuring continuous availability, redundancy, and compliance with public-safety operational requirements

Thanks & Regards,
InstantServe logo

About InstantServe

Sourced by ZipRecruiter

InstantServe provides a one-stop solution to all Healthcare, IT/Non-IT Staffing needs. Established in 2016, InstantServe is a strong workforce of over 100+ go-getters with a demonstrated background in IT/Non-IT service. We are a nationally certified SBE from the Department of Administration (State of PA). As a proud Minority Woman Owned Small Business Enterprise (M/WBE), InstantServe boasts of a strong team of professionals who have extensive experience catering to several Federal, Public, Commercial, and Healthcare Clients which includes 26 States and 46 government agencies. InstantServe is a client-centric organization that offers cost-effective and reliable solutions. Client satisfaction is sacrosanct! Our team strives to provide the best staffing and IT solutions to take your business to the next level.

Industry

Recruiting and staffing services

Company size

11 - 50 Employees

Headquarters location

Wayne, PA, US

Year founded

2016

Social media

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