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311 Dispatcher Jobs in Springfield, OR (NOW HIRING)

Carson

Dispatcher - Night Shift - Eugene

Eugene, OR

If so, our dispatcher role at Carson may be the perfect fit! Due to growth and expansion, Carson is excited to fill night shift positions for a dispatcher. This is a great opportunity for the right ...

Carson

Dispatcher - Night Shift - Eugene

Eugene, OR · On-site

If so, our dispatcher role at Carson may be the perfect fit! Due to growth and expansion, Carson is excited to fill night shift positions for a dispatcher. This is a great opportunity for the right ...

PetersonCat

Field Dispatcher

Eugene, OR

$18.50 - $24.75/hr

Peterson Cat has a need for a Field Dispatcher at our Eugene, OR location. SUMMARY This position is responsible for coordinating the assignments of service technicians and materials to accomplish ...

Peterson

Field Dispatcher

Eugene, OR · On-site

$18.50 - $24.75/hr

Peterson Cat has a need for a Field Dispatcher at our Eugene, OR location. SUMMARY This position is responsible for coordinating the assignments of service technicians and materials to accomplish ...

SEER GROUP

CSR/Dispatcher (54618)

Eugene, OR · On-site

$20 - $24/hr

Associated Heating and Air Conditioning is looking for a CSR/Dispatcher! About Us Since 1978, our licensed technicians have proudly served our neighbors in Eugene, Lane County, and the surrounding ...

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All Jobs311 Dispatcher Jobs311 Dispatcher Jobs in Springfield, OR

311 Dispatcher information

See Springfield, OR salary details

$11

$22

$35

How much do 311 dispatcher jobs pay per hour?

As of Aug 30, 2026, the average hourly pay for 311 dispatcher in Springfield, OR is $22.80, according to ZipRecruiter salary data. Most workers in this role earn between $17.64 and $24.62 per hour, depending on experience, location, and employer.

What is the difference between 311 Dispatcher vs Call Center Operator?

Aspect311 DispatcherCall Center Operator
Required CredentialsHigh school diploma; training in dispatch protocolsHigh school diploma; customer service training
Work EnvironmentPublic service agencies, emergency/non-emergency callsCustomer service centers, various industries
Employer & IndustryMunicipal government, public safetyPrivate companies, healthcare, retail, etc.
Common Search/ComparisonYesYes

The main difference between a 311 Dispatcher and a Call Center Operator is that 311 Dispatchers primarily handle non-emergency municipal calls related to public services, while Call Center Operators work across various industries providing customer support. Both roles require strong communication skills and high school diplomas, but 311 Dispatchers focus on public service dispatching, whereas Call Center Operators serve diverse customer needs in different sectors.

What are popular job titles related to 311 Dispatcher jobs in Springfield, OR?

For 311 Dispatcher jobs in Springfield, OR, the most frequently searched job titles are:

What cities near Springfield, OR are hiring for 311 Dispatcher jobs?

Cities near Springfield, OR with the most 311 Dispatcher job openings:

311 Dispatcher jobs near you
Infographic showing various 311 Dispatcher job openings in Springfield, OR as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $47,428 per year, or $22.8 per hour.

Wildland Fire Dispatcher 2 - Lead Dispatch - Limited Duration

Springfield, OR • On-site

State of Oregon
Public Administration • 10K+ employees

8.2

Company rating: 8.2 out of 10

Based on 86 frontline employees who took The Breakroom Quiz

4th of 50 rated states

Great coworkers

People enjoy working here

Good employer

Learn more about State of Oregonexternal

$4.7K - $7.2K/wk

Full-time

Posted 11 days ago

Job description

Initial Posting Date:
08/17/2026
Application Deadline:
09/02/2026
Agency:
Forestry Department
Salary Range:
$4,717 - $7,205
Position Type:
Employee
Position Title:
Wildland Fire Dispatcher 2 - Lead Dispatch - Limited Duration
Job Description:
Welcome to the Oregon Department of Forestry
Our Mission - To protect and promote resilient forests that benefit all Oregonians.
This is a Limited duration appointment, that is expected to end on or before 6/30/2027. Limited duration appointments are benefits eligible and have a designated maximum length of service. This position has the potential to become permanent and may be extended due to business need.
Please note: Employees currently serving in a seasonal position who apply for and are selected for this limited-duration role will relinquish their rights to return to their seasonal position.
Note: This position is not eligible for Remote or Hybrid work. This position requires consistent in-office attendance to support daily dispatch operations.
The Benefits of Joining Our Team
Work/life balance, 11 paid holidays a year, flexible work schedules, competitive benefits packages and so much more. Great Benefits Package - watch this video here. You'll be part of the ODF team that serves our fellow Oregonians relying on regulation and protection of both public and private forest land in our great state of Oregon! Click here
What we are looking for:
This role supports the Dispatch Supervisor in coordinating daily operations for the South Cascade District Dispatch Center. This position leads day-to-day dispatch activities, ensures proper coverage, provides technical guidance to dispatch staff, and serves as a key liaison between ODF Protection, Admin Units, and partner agencies.
Key Responsibilities
  • Lead daily dispatch operations, delegate tasks, and support seasonal and backup dispatchers.
  • Receive and evaluate fire/smoke reports, determine jurisdiction, and dispatch initial attack resources.
  • Manage multiple incidents, providing critical information to responders and fire managers.
  • Order and track resources using Fireweb, CAD, IROC, AVL, AFF, and radio systems.
  • Assist with prevention education, fire season preparation, communication of closures, and tracking public reports.
  • Prepare end-of-season reports and contribute data to internal and external partners.
  • Assist with cost recovery documentation, fire reports, incident cost estimates, and investigation packet initiation.
  • Maintain dispatch procedures, contact lists, aviation hazard guides, and radio frequency materials.
  • Provide support for resources seeking Incident Resource Agreements.
  • Provide occasional administrative support (finance, FERNS, Smoke Management, procurement, travel support, front desk and customer service work).
  • Coordinate ordering of fire supplies for the district and neighboring areas.

Minimum Qualifications:
Three years of public contact experience, which included gathering, relaying, and providing information to others and evaluating activities or incidents and determining an appropriate course of action. One year of this experience must have included using radio equipment, telephone, or computer in an emergency-type environment; OR
Two years of full-time experience working as a first responder in emergency services or as an emergency dispatcher.
Note: Driver's License Check - This position requires the operation of a state vehicle for official State business. As part of the hiring process, the agency uses Advanced Reporting LLC to conduct all required DMV and CDL driving-record checks. Advanced Reporting LLC will obtain and review the driving record for the top candidate to verify possession of a valid license and an acceptable driving record.
Desired Skills:
  • Wildland Fire Dispatch Expertise - Ability to apply emergency dispatch policies, use multi-channel radios, and manage urgent communications.
  • Calm, Effective Decision-Making Under Stress - Skilled at prioritizing and making operational decisions during high-pressure, multi-incident situations.
  • Clear and Professional Communication - Strong verbal and written communication skills, including editing and conveying critical information.
  • Leadership & Training Ability - Experience mentoring, training, and guiding dispatch and support staff.
  • Strong Organizational & Technical Skills - Ability to coordinate multiple tasks, maintain detailed documentation, and quickly learn and use various computer systems.

How to Apply:
  • Cover letter and resume are both required - Failure to submit the required cover letter or resume will remove your application from consideration. Note: Your resume and cover letter may be uploaded in the Resume/CV field on the online application.
  • In your Cover letter please explain how you meet the Minimum qualification in detail and desired 5 skills listed above individually. Failure to explain each skill may prevent you from moving forward.
  • Current State of Oregon employees - You must apply through your employee Workday account.
  • Please ensure the work history in your applicant profile is up to date.
  • The State of Oregon does not request or require your age, date of birth, attendance or graduation dates from an educational institution during the application process.
  • Your submitted experience fields or attached resume must include dates (MM/YYYY) for each employer.

Salary determination:
Per the Pay Equity Law passed in 2017, a pay equity analysis for starting salary will be conducted to determine what pay step the successful candidate will be offered. The analysis will be based on the submitted materials at the time of application. No other documents will be accepted after submission of application. Please include any relevant information and materials you wish to be considered.
Additional Details:
  • This recruitment may be used to fill future vacancies. This position is represented by the Service Employees International Union (SEIU).
  • If you have questions about this position, please contact Hiring Manager: renae.d.meyer@odf.oregon.gov
  • Relocation assistance may be available per agency policy 40.055.10 for current or recalled employees or 40.055.20 for new employees. Please discuss details with the hiring manager during the recruitment process.
  • The Oregon Department of Forestry does not offer visa sponsorship. Within three days of hire, you will be required to complete the US Department of Homeland Security's I-9 form confirming authorization to work in the United States. ODF will use E-Verify to confirm that you are authorized to work in the United States.
  • Veterans - Eligible veterans and Oregon National Guard servicemembers (current and former) who meet the qualifications of the position will be awarded candidate preference. After you have applied you will be sent a task in your Workday account to provide your veteran documentation at that time. For further information, please see the following website: Veterans Resources.
  • If you have questions about the job announcement, or need an alternate format to apply, please contact christopher.l.fisher@odf.oregon.gov

ODF is an Equal Employment Opportunity and Affirmative Action Employer. We do not discriminate on the basis of race, religion, color, sex, age, national origin, disability, sexual orientation, or any other class protected by state or federal laws in admission or access to our programs, services, activities, hiring, and employment practices.
State of Oregon logo

About State of Oregon

Sourced by ZipRecruiter

Not a traditional company, the State of Oregon is a governmental entity that serves the citizens of Oregon, United States. Based in the capital city of Salem, its industry spans a wide range of public services from health care, education, and transportation, to natural resources, housing, and public safety. Founded with the admission of Oregon to the Union in 1859, it operates on the judicious use of finite resources to enhance the quality of life for present and future generation. Its primary mission is to serve the public through their core values of integrity, accountability, excellence, and equity.

Industry

Public administration

Company size

10,000+ Employees

Headquarters location

Salem, OR, US

Year founded

1859

Social media

Twitter

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Hours and flexibility

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