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311 Dispatcher Jobs in Springfield, OR (NOW HIRING)

SEER GROUP

Electrical Dispatcher (54618)

Eugene, OR · On-site

$19 - $22/hr

The HVAC Dispatcher will maintain communication with the electricians to coordinate dispatch board and any/all electrical calls. The HVAC Dispatcher will maintain the schedules of field technicians ...

Carson

Dispatcher - Night Shift - Eugene

Eugene, OR · On-site

If so, our dispatcher role at Carson may be the perfect fit! Due to growth and expansion, Carson is excited to fill night shift positions for a dispatcher. This is a great opportunity for the right ...

Carson

Dispatcher - Night Shift - Eugene

Eugene, OR · On-site

If so, our dispatcher role at Carson may be the perfect fit! Due to growth and expansion, Carson is excited to fill night shift positions for a dispatcher. This is a great opportunity for the right ...

PetersonCat

Field Dispatcher

Eugene, OR

$18.50 - $24.75/hr

Peterson Cat has a need for a Field Dispatcher at our Eugene, OR location. SUMMARY This position is responsible for coordinating the assignments of service technicians and materials to accomplish ...

Peterson

Field Dispatcher

Eugene, OR · On-site

$18.50 - $24.75/hr

Peterson Cat has a need for a Field Dispatcher at our Eugene, OR location. SUMMARY This position is responsible for coordinating the assignments of service technicians and materials to accomplish ...

All Jobs311 Dispatcher Jobs311 Dispatcher Jobs in Springfield, OR

311 Dispatcher information

See Springfield, OR salary details

$11

$22

$35

How much do 311 dispatcher jobs pay per hour?

As of Aug 6, 2026, the average hourly pay for 311 dispatcher in Springfield, OR is $22.80, according to ZipRecruiter salary data. Most workers in this role earn between $17.64 and $24.62 per hour, depending on experience, location, and employer.

What is the difference between 311 Dispatcher vs Call Center Operator?

Aspect311 DispatcherCall Center Operator
Required CredentialsHigh school diploma; training in dispatch protocolsHigh school diploma; customer service training
Work EnvironmentPublic service agencies, emergency/non-emergency callsCustomer service centers, various industries
Employer & IndustryMunicipal government, public safetyPrivate companies, healthcare, retail, etc.
Common Search/ComparisonYesYes

The main difference between a 311 Dispatcher and a Call Center Operator is that 311 Dispatchers primarily handle non-emergency municipal calls related to public services, while Call Center Operators work across various industries providing customer support. Both roles require strong communication skills and high school diplomas, but 311 Dispatchers focus on public service dispatching, whereas Call Center Operators serve diverse customer needs in different sectors.

What are popular job titles related to 311 Dispatcher jobs in Springfield, OR? For 311 Dispatcher jobs in Springfield, OR, the most frequently searched job titles are:
What cities near Springfield, OR are hiring for 311 Dispatcher jobs? Cities near Springfield, OR with the most 311 Dispatcher job openings:
311 Dispatcher jobs near you
Infographic showing various 311 Dispatcher job openings in Springfield, OR as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $47,428 per year, or $22.8 per hour.

Electrical Dispatcher (54618)

SEER GROUP

Eugene, OR • On-site

$19 - $22/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 7 days ago

Job description

Associated Heating and Air Conditioning is looking for a HVAC Dispatcher! 

About us! Since 1978, our licensed technicians have proudly served our neighbors in Eugene, Lane County, and the surrounding areas. When you work with us, your satisfaction is our top priority. We take the time to truly understand your needs and recommend tailored solutions for your property, preferences, and budget.

The HVAC Dispatcher will maintain communication with the electricians to coordinate dispatch board and any/all electrical calls. The HVAC Dispatcher will maintain the schedules of field technicians ensuring they are connecting with the customers and ensuring prompt responses for both routine maintenance and emergency service calls.  

Rate of pay: $19.00 - $22.00 DOE

Location: 90330 Hwy 99N Eugene, OR 97402

Essential Job Functions

  • Dispatch Electricians using Service Titan
  • Receive and respond to all client inquires and complaints
  • Coordinate the schedule and monitor the dispatch board
  • Prioritize the most urgent customer appointments
  • Ensure quality customer experience by relaying detailed and accurate information to the electricians in the field
  • Analyze and solve issues impacting electricians and customers
  • Daily follow up on after hours call
  • Other duties as assigned

Work Hours: Normal Business Hours - Monday-Friday - 8:30 am - 5:00 pm

This is a non-exempt position. Work hours to be determined based on the needs of the business. Overtime may be required based on the needs of the business.

Competencies

  • Experience in HVAC service-dispatching position is preferred, but will consider a candidate with 2+ years of Dispatch experience
  • Strong written and verbal communication skills, including active listening
  • Excellent customer service skills
  • Ability to be empathetic and resolve customer grievances
  • Ability to prioritize tasks in a fast-paced environment
  • Must be able to maintain a high level of professionalism and customer service in stressful situations
  • Must have the ability to work in a team environment
  • Team player

Work Environment

Standard office with shared common space and individual workspaces with dividers.

Physical Demands

  • Prolonged periods of sitting at a desk
  • Prolonged periods of working at a computer
  • Must be able to lift 20 pounds

Supervisory Responsibility

None. All questionable matters are referred to Supervisor.

Travel - None

Qualifications

  • Requires a high school diploma or equivalent
  • Minimum of six (6) months of previous dispatch experience preferred
  • Must have experience with Microsoft Office Suite
  • Positive attitude
  • Friendly disposition

Enjoys interfacing with technicians and customers on the phone

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

What We Offer

  • 401(k) with a 4% employer match
  • Medical, dental and vision – 100% paid for by the employer
  • Paid holidays, vacation and OR paid sick leave

Visit our website: www.associatedheating.com

Competencies

This position requires strong time management skills and the ability to work independently or in a team. Must have the abilitytomaintaina high levelof professionalism and customer service standards in stressful situations. This position requires excellentcommunicationsskills both verbally and written. Must be hard working, self-started with a positive attitude and respectful. This position requires excellent problem-solving, analyticalskillsand decision making.

Education and Experience

High school diploma and/or equivalent. Prefer a minimumof 6 months ofpreviousexperience as a dispatcher.

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