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311 Dispatcher Jobs in Decatur, GA (NOW HIRING)

destinationone Consulting

Dispatcher

Atlanta, GA

Location: Various locations across Georgia Dispatchers coordinate emergency response efforts by communicating with emergency personnel and relaying vital information during crises. Key ...

First Student

Dispatcher

Atlanta, GA · On-site

The Dispatcher is responsible for dispatching all buses, ensuring on-time performance of routes, and counseling drivers and monitors on front line. At First Student, we are proud to offer:

GOFO INC

Dispatcher

Decatur, GA · On-site

Requirements - Fluency in both English and Mandarin is required. - Proven experience in dispatching or a related field is preferred. - Ability to analyze data and make informed decisions quickly ...

MARS Solutions Group

Dispatcher

Norcross, GA · On-site

Dispatcher Duration:03-04 Months with possibility of extension Location: Norcross, GA 30071 Shift hours: Sunday - Thursday; 02 pm to 10:30 pm Schedules and dispatches workers, equipment or service ...

Parts Authority

Dispatcher

Atlanta, GA · On-site

$16.50/hr

The dispatcher is responsible for scheduling the drivers routes and ensuring on-time, accurate deliveries. We only want dynamic, career-minded people who are willing to dedicate themselves to this ...

Reliable Heating & Air

Dispatcher

Kennesaw, GA · On-site

Summary The service dispatcher is accountable for planning and dispatching for the technicians in the most efficient, customer focused manner to ensure we exceed our customers' expectations as well ...

Parts Authority

Dispatcher

Atlanta, GA · On-site

The dispatcher is responsible for scheduling the drivers routes and ensuring on-time, accurate deliveries. We only want dynamic, career-minded people who are willing to dedicate themselves to this ...

Parts Authority

Dispatcher

Atlanta, GA · On-site

$16.50/hr

The dispatcher is responsible for scheduling the drivers routes and ensuring on-time, accurate deliveries. We only want dynamic, career-minded people who are willing to dedicate themselves to this ...

Kelso Building Services

Dispatcher

Atlanta, GA

$18 - $21/hr

We are looking for a highly organized dispatcher to join our team in our Ogden office. This onsite position serves as the central point of contact for customers and field technicians, helping ensure ...

Forward Air

Dispatcher - Local

Atlanta, GA · On-site

The Dispatcher - Local supports daytoday freight coordination by following established procedures to schedule, assign, and track shipments. This role focuses on accurately entering information ...

Central EMS

Dispatcher

Roswell, GA · On-site

The Dispatcher is responsible for taking calls and managing units so that we are on time for emergency and non- emergency transports. They are to follow Central EMS policies, protocols, and culture.

Priority OnDemand

Dispatcher

Roswell, GA · On-site

The Dispatcher is responsible for taking calls and managing units so that we are on time for emergency and non- emergency transports. They are to follow Central EMS policies, protocols, and culture.

PRIORITY ONDEMAND

Dispatcher

Roswell, GA · On-site

The Dispatcher is responsible for taking calls and managing units so that we are on time for emergency and non- emergency transports. They are to follow Central EMS policies, protocols, and culture.

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Showing results 21-40

All Jobs311 Dispatcher Jobs311 Dispatcher Jobs in Decatur, GA

311 Dispatcher information

See Decatur, GA salary details

$11

$21

$33

How much do 311 dispatcher jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for 311 dispatcher in Decatur, GA is $21.51, according to ZipRecruiter salary data. Most workers in this role earn between $16.68 and $23.22 per hour, depending on experience, location, and employer.

What is the difference between 311 Dispatcher vs Call Center Operator?

Aspect311 DispatcherCall Center Operator
Required CredentialsHigh school diploma; training in dispatch protocolsHigh school diploma; customer service training
Work EnvironmentPublic service agencies, emergency/non-emergency callsCustomer service centers, various industries
Employer & IndustryMunicipal government, public safetyPrivate companies, healthcare, retail, etc.
Common Search/ComparisonYesYes

The main difference between a 311 Dispatcher and a Call Center Operator is that 311 Dispatchers primarily handle non-emergency municipal calls related to public services, while Call Center Operators work across various industries providing customer support. Both roles require strong communication skills and high school diplomas, but 311 Dispatchers focus on public service dispatching, whereas Call Center Operators serve diverse customer needs in different sectors.

What are popular job titles related to 311 Dispatcher jobs in Decatur, GA?

For 311 Dispatcher jobs in Decatur, GA, the most frequently searched job titles are:

What job categories do people searching 311 Dispatcher jobs in Decatur, GA look for?

The top searched job categories for 311 Dispatcher jobs in Decatur, GA are:

What cities near Decatur, GA are hiring for 311 Dispatcher jobs?

Cities near Decatur, GA with the most 311 Dispatcher job openings:

311 Dispatcher jobs near you
Infographic showing various 311 Dispatcher job openings in Decatur, GA as of August 2026, with employment types broken down into 1% As Needed, 88% Full Time, 9% Part Time, and 2% Contract. Highlights an 92% Physical, and 8% Remote job distribution, with an average salary of $44,738 per year, or $21.5 per hour.

Lead Dispatcher

PV Heating, Cooling, & Plumbing

Atlanta, GA • On-site

$60 - $80/hr

Other

Medical, Dental, Vision, Retirement, PTO

Posted 21 days ago

Key responsibilities

  • Own the Dispatch Board by managing daily dispatch operations and prioritizing calls based on urgency, technician availability, customer needs, and revenue opportunities.

  • Lead and support the dispatch team by providing guidance, ensuring procedures are followed, and maintaining communication with team members.

  • Manage technician operations by monitoring locations, schedules, and job statuses, and proactively addressing delays and operational issues.

Job description

Our company is seeking an experienced and detail-oriented Lead Dispatcher to oversee daily dispatch operations and support our dispatch team. In this role, you’ll take ownership of the dispatch board, optimize technician schedules, support revenue goals, resolve operational challenges, and ensure technicians and customers have the information they need for a successful service experience.

The ideal candidate is a confident leader who can make quick decisions, proactively solve problems, and maintain a high level of accountability in a fast-paced environment.

Schedule
  • Full-Time | In-Office
  • Monday-Friday,
  • Occasional evenings and weekends as business needs require
  • On-call support as needed
  • Weekend and evening shifts may be eligible for remote work
Position Requirements
  • Previous experience in dispatching, scheduling, logistics, or customer service; HVAC, plumbing, or home services preferred.
  • Previous leadership or team-lead experience preferred.
  • Strong knowledge of dispatching, scheduling, and route optimization.
  • ServiceTitan experience preferred.
  • Strong organizational, communication, multitasking, and problem-solving skills.
  • Ability to make decisions quickly and remain calm in a fast-paced environment.
  • Ability to coach, support, and hold team members accountable
Key Responsibilities
  • Own the Dispatch Board: Take ownership of daily dispatch operations, strategically prioritizing calls based on urgency, technician availability, customer needs, and revenue opportunities.
  • Lead & Support the Dispatch Team: Lead by example, provide support and guidance to dispatchers, and ensure established procedures and expectations are consistently followed.
  • Manage Technician Operations: Maintain awareness of technician locations, schedules, job status, and needs while proactively addressing delays, scheduling conflicts, and operational issues.
  • Drive Efficiency & Revenue: Optimize technician schedules and routes to maximize productivity, minimize downtime, and support daily department revenue goals.
  • Ensure Accurate Communication: Provide technicians with complete and accurate job information and keep customers informed of technician status, delays, schedule changes, and updated arrival times.
  • Resolve Issues: Serve as an escalation point for customer concerns, technician issues, scheduling challenges, and other operational needs.
  • Maintain ServiceTitan Accuracy: Ensure customer and job information is accurate and complete, including job notes, materials, equipment, costs, tasks, and required documentation.
  • Manage Follow-Ups: Identify callbacks, unfinished work, follow-up opportunities, and customer concerns and ensure they are properly documented and scheduled.
  • Cross-Department Communication: Maintain clear communication with Service Managers, technicians, CSRs, and other departments to ensure issues are addressed quickly and information is communicated accurately.
  • Proactive Problem Solving: Anticipate potential issues before they become larger problems and take appropriate action to keep daily operations running efficiently.
Performance Expectations:
  • The Lead Dispatcher is expected to take ownership of the dispatch board and daily operation, proactively manage challenges, support the dispatch team, and ensure technicians and customers have the communication and support needed to operate efficiently and deliver an exceptional customer experience.
Why Join Us?
  • Supportive Culture: Join a driven, collaborative team that values accountability, teamwork, and having fun while delivering exceptional service.
  • Meaningful Impact: Effective dispatching plays a critical role in technician productivity, department performance, and customer satisfaction.
  • Growth Opportunities: Enjoy ongoing paid training, mentorship, and opportunities for career advancement.
Benefits
  • Competitive Pay
  • Health, Dental & Vision Insurance
  • 401(k)
  • Paid Time Off & Paid Holidays
  • Paid Training
  • Career Growth Opportunities

Disclaimer: By submitting your application, you authorize us to contact you by phone, email, and text regarding current and future employment opportunities.

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