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211 Program Specialist Jobs (NOW HIRING)

Solari

211 Program Specialist I

Tucson, AZ · Hybrid

$17.87 - $19.71/hr

The 211 Program Specialist responds to calls from the community to identify needs and provide the appropriate follow-up, and connections to resources. The 211 Program Specialist ensures the ...

Solari

211 Program Specialist I

Phoenix, AZ · Hybrid

$17.87 - $19.71/hr

The 211 Program Specialist responds to calls from the community to identify needs and provide the appropriate follow-up, and connections to resources. The 211 Program Specialist ensures the ...

Solari

211 Program Specialist I

Flagstaff, AZ · Hybrid

$17.87 - $19.71/hr

The 211 Program Specialist responds to calls from the community to identify needs and provide the appropriate follow-up, and connections to resources. The 211 Program Specialist ensures the ...

Solari

211 Program Specialist I

Tempe, AZ · Hybrid

$17.87 - $19.71/hr

The 211 Program Specialist responds to calls from the community to identify needs and provide the appropriate follow-up, and connections to resources. The 211 Program Specialist ensures the ...

Solari

211 Program Specialist I

Tempe, AZ · On-site +1

$17.87 - $19.71/hr

The 211 Program Specialist responds to calls from the community to identify needs and provide the appropriate follow-up, and connections to resources. The 211 Program Specialist ensures the ...

Girls Inc of Boston and Lynn

PROGRAM SPECIALIST

Lynn, MA · On-site

$19/hr

We have an immediate need for a Program Specialist to join our team. We are looking for part-time employees to support School Age Child Care (SACC) programming during the regular school year (12:00 ...

Friendship Community

Program Specialist

Lititz, PA

Program Specialist Overview: The Program Specialist is responsible for assuring that quality and documentation standards meet Friendship Community and State Regulations. The Program Specialist ...

BAYADA Home Health Care

Program Specialist

Allentown, PA

$50K - $55K/yr

The Program Specialist will: * In collaboration with the Clinical Manager, act as internal case manager and advocate for clients in the Habilitation program * Participate in Person-Centered Planning ...

Trinity Services, Inc.

Program Specialist

Joliet, IL · On-site

$45K/yr

Program Specialists focus on domains such as personal care, recreation/leisure, vocational, safety, social, and/or community awareness and integration. Program Specialists provide individual supports ...

Carevide

$60 - $80/hr

Program Specialist Regular Full-Time Greenville, TX, US 9 days ago Requisition ID: 1103 Job Title: Program Specialist Reports to: AR Manager The Program Specialist will ensure the policies ...

Passavant Memorial Homes

Program Specialist

Rochester, PA · On-site

$75K/yr

The Program Specialist will be responsible for management and oversight of the safety and well-being of individuals with intellectual disabilities, autism, mental health, and behavioral health needs ...

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211 Program Specialist information

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$68K

$121.5K

How much do 211 program specialist jobs pay per year?

As of Sep 9, 2026, the average yearly pay for 211 program specialist in the United States is $68,012.00, according to ZipRecruiter salary data. Most workers in this role earn between $46,500.00 and $86,000.00 per year, depending on experience, location, and employer.

What are popular job titles related to 211 Program Specialist jobs?

For 211 Program Specialist jobs, the most frequently searched job titles are:

Infographic showing various 211 Program Specialist job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 17% Part Time, 1% Temporary, and 4% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $68,012 per year, or $32.7 per hour.

211 Program Specialist I

Tucson, AZ • Hybrid

Solari
51 - 200 employees
Learn more about Solariexternal

$17.87 - $19.71/hr

Part-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 7 days ago

Job description

We are hiring part-time for this position. Applicants must reside in Arizona.

The Job/What You'll Do: 

The 211 Program Specialist responds to calls from the community to identify needs and provide the appropriate follow-up, and connections to resources. The 211 Program Specialist ensures the successful connection to resources promptly through the provision of Virtual Case Management and is responsible for documenting identified needs, referrals, and outcomes.

Responsibilities:

  • Provide phone-based high-quality confidential information, referral, and advocacy for health and social services. This involves identifying the callers' needs, developing a plan, and connecting them to appropriate community resources as well as following up with callers and community partners to ensure successful outcomes.
  • Document unmet needs to assist in the identification of gaps in services that can be addressed through 2-1-1 data reporting.
  • Accurately document all customer interactions using web-based computer software systems.
  • Always utilize recognized professional & agency standards. Maintain professionalism and confidentiality in working with sensitive client information.
  • Demonstrates an understanding of social services and community resources in Arizona.
  • Perform other duties as assigned.

Knowledge, Skills, Abilities: 

  • Strong organizational and effective communication and interpersonal skills; Excellent customer service skills. 
  • Effective listening skills
  • Strong knowledge of resources and systems with an emphasis on mental health, employment, education, occupational training, housing, counseling, healthcare, justice/legal support, etc.
  • Bilingual Spanish is preferred.
  • Technology skills: Microsoft Office Suite, general computer navigation, and Electronic Health Records (EHR)
  • Ability to act professionally and maintain appropriate boundaries with clients and staff.
  • Ability to report as scheduled to work, meetings, training, and job-related activities prepared and as scheduled.
  • Ability to consistently demonstrate compassion and meet people with compassion; Excellence, every interaction deserves my best effort; and Ownership, which drives the company's success.
  • Maintains an open and accepting mindset by being an active learner, participating in discussions with others, trying new approaches and ideas, and being self-aware and self-reflective for continual personal, professional, and leadership growth.

 Education & Experience:

  • 0-2 years of experience in the field: health and human services, public health, or healthcare
    • Call Center experience is highly desirable and preferred.
  • GED/High School Diploma.
  • Technical Skills: Proficient in Microsoft Office Suite, Electronic Health Record (EHR) systems, and general computer navigation.

The candidate's applicable education and experience will determine where a candidate falls in the position range.

Pay Range
$17.87—$19.71 USD

Working Conditions:

While performing the job duties in the office or at a home office, the employee is frequently required to stand, walk, sit, and use hands; they must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.  Exposure to noise typical with office operations.  Ability to hear and speak. Employees must maintain a stable and secure private home internet with a minimum of 50Mbps download and 5Mbps upload, and an average jitter less than 20% of latency. https://speed.cloudflare.com/

Who We Are & What We Offer:

Solari is an award-winning nonprofit that operates a 24/7 crisis line serving statewide in Arizona, Oklahoma and Colorado. Our mission is to Inspire Hope through our talented and compassionate staff.

Since 2007, Solari has been providing crisis contact center services and in that short time has helped thousands of individuals and families connect to the help they need. Additionally, in that short timeframe, Solari has grown to expand services to a peer-run Warm Line, Serious Mental Illness (SMI) determinations, mobile team dispatches, crisis transportation services, emergency room-based assessments, Department of Child Safety (DCS) rapid response and crisis stabilization services, telephone follow-up to those who need it, tragedy support lines and other in-kind services to the community.

  • Friendly work environment
  • Generous paid time off (PTO)
  • Health benefits (Medical/Dental/Vision) that start the first of the month following the hire date
  • Competitive compensation
  • Convenient office locations and Hybrid Schedule
  • On-site fitness room free to all employees (Tempe Office)
  • Basic Life Insurance
  • Voluntary Life, Spouse, Child Insurance
  • Critical Illness w/free dependents
  • Critical Illness Spouse
  • Short Term & Long Term Disability- Starts first of the month after 90 days of employment
  • 401K & 401K Roth - Starts first of the month after 90 days of employment
  • United Pet Care
  • LifeLock for identity theft
  • LYRA EAP Program- 25 free sessions for mental health per family member

Solari is proud to be an equal opportunity employer and does not unlawfully discriminate against any employee or applicant for employee per applicable federal, state, and local laws. At Solari, a diverse mix of highly talented, innovative, and dedicated people come together to make a lifetime impact on each of our Client's lives. All qualified applicants will receive equal consideration for employment.

We are focused on equality and believe deeply in diversity of race, color, ancestry, age, veteran status, marital status, creed, religion, sex, gender, gender identity, sexual orientation, ethnicity, national origin, and other legally protected group status.