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Weekend Recovery Agent Jobs Near Me

Amicis Global

Service Desk/ Technical Support

Columbus, OH · On-site

$16.50 - $21/hr

The Service Desk Agent is the first point of contact for users who call our IT Service Desk. While ... and weekend support as needed. • The position requires attention to detail, follow-through ...

Crescent

Front Desk Agent

Columbus, OH · On-site

$16/hr

You will build morale with your team and engage them with service recovery using Hilton's methods ... weekends works for your personal life. Why Crescent? At Crescent Hotels & Resorts we strive to ...

Amicis Global

Tech Support

Columbus, OH · On-site

$20 - $21/hr

The Service Desk Agent is focused on providing best-in-class customer service, achieving high ... and weekend support as needed. • The position requires attention to detail, follow-through ...

Amicis Global

IT Support

Columbus, OH · On-site

$20 - $22/hr

The Service Desk Chat Agent is the first point of contact that supports end users via our live chat ... and weekend support as needed. • The position requires attention to detail, follow-through ...

Computing Concepts Inc

Be Seen First

Desktop / IT Help desk support : (5 open roles)

Columbus, OH · On-site

$24/hr

The IT Service Desk Agent is the first point of contact for end users seeking IT support through ... Weekend coverage every Sunday as a permanent shift. This includes a 10% base pay increase. Key ...

Amicis Global

IT Support

Columbus, OH · On-site

$24 - $25/hr

The IT Service Desk Agent is the first point of contact for end users seeking IT support via phone ... Holidays, Overtime, Shift change, and weekends. • Continuously seek opportunities for self ...

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IT Service Desk Agent - Columbus, OH 43219

Amicis Global

Columbus, OH • On-site

$22 - $24/hr

Contractor

Posted 16 days ago

Job description

Job Title: IT Service Desk Agent
Job Location: Columbus, OH 43219
Job Duration: 12 months of contract
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Job Summary:
  • The Service Desk Agent is the first point of contact for users contacting the IT Service Desk. This role requires delivering the highest level of customer service by answering incoming calls, accurately documenting all interactions in a call tracking system, and using knowledge base tools and personal expertise to resolve issues efficiently.
  • The Service Desk Agent is committed to achieving high levels of first-call resolution and identifying opportunities to streamline and automate processes.

Key Responsibilities:
  • Demonstrate strong customer service skills while providing phone support, including:
  • Actively listen to customers to accurately understand their concerns
  • Showing empathy and maintaining a sense of urgency in resolving issues
  •  Producing accurate and detailed documentation at the client, problem, and incident levels
  •  Effectively resolving conflicts
  • Deliver high-quality end-user technical support related to enterprise software and hardware
  • Assess, triage, research, train/educate, and resolve incidents and service requests in a fast-paced 24/7/365 environment
  • Provide after-hours and weekend support as required, under general supervision
  • Maintain attention to detail, ensure follow-through, and contribute positively within a team environment
  • Apply technical knowledge to support all existing systems
  • Support all aspects of client needs while maintaining professionalism and composure across phone, chat, and in-person interactions
  • Create a positive customer experience by building rapport and trust, ensuring timely resolution or escalation, and communicating status updates effectively
  • Collaborate with internal users to provide guidance and support while maintaining professionalism in challenging situations
  • Investigate, diagnose, resolve, and recover from hardware and software issues
  • Install, modify, clean up, run diagnostic programs, and repair computer hardware, peripherals, and software

Qualifications:
  • Excellent customer service skills
  • Strong communication skills
  • Two to five years of relevant experience in a complex, high-tech, and fast-paced work environment
  • Experience in a technical support role is preferred but not required
  • High school diploma or GED with relevant work experience
  • Ability to diagnose issues in complex environments and provide effective solutions quickly
  • Self-motivated with the ability to work independently in high-pressure situations
  • Willingness to work variable shifts, including evenings, weekends, and public holidays