Primary administrator and subject matter expert for our Plex ERP system. This individual will support business users across the organization, develop reports and dashboards, leverage AI-driven tools such as Data Magik to provide actionable business insights, and help drive continuous improvement of our manufacturing processes.
Description of Work Performed:
Plex ERP Administration & Support
- Serve as the primary administrator and internal expert for the Plex ERP system.
- Support users across production, quality, purchasing, inventory, shipping, customer service, finance, and management.
- Troubleshoot ERP issues and coordinate solutions with Plex support when necessary.
- Maintain system configurations, security, user access, and documentation.
- Identify opportunities to improve business processes through better utilization of Plex functionality.
- Facilitate customer EDI changes in Plex.
Reporting, Analytics & Data Management
- Develop and maintain reports, dashboards, and business analytics using Plex ERP data.
- Utilize Data Magik and AI-enabled reporting tools to extract, analyze, and present operational data.
- Partner with leadership and department managers to provide meaningful insights that support decision-making.
- Ensure data integrity and promote best practices for data management.
- Assist with KPI development and operational performance reporting.
Business Process Improvement
- Work closely with manufacturing, quality, supply chain, and administrative teams to understand business needs.
- Identify opportunities for automation, efficiency improvements, and process standardization.
- Participate in ERP enhancements, upgrades, and implementation of new functionality.
- Document procedures and train employees in system usage and best practices.
IT Support (Backup Responsibilities)
- Provide backup support for basic IT operations.
- Assist with user account management, hardware deployment, software support, and troubleshooting.
- Work collaboratively with the IT team to resolve technical issues.
- Support technology projects and system improvements as needed.
The ideal candidate combines strong technical aptitude with excellent people skills. They are naturally curious, enjoy solving problems, work well with cross-functional teams, and are passionate about helping others succeed through technology. This position will play a critical role in supporting our manufacturing operations and will be the successor to our current Plex ERP expert.