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Train Dispatch Jobs Near Me

Trident Care

Vascular Access Dispatcher

Columbus, OH · Remote

$15 - $17/hr

The Vascular Dispatch Representative will interact and provide assistance to our tech team. Will ... Must be willing to cross-train into Customer Service role. * Answer phones in a timely manner ...

New

TridentCare

Vascular Access Dispatcher

Columbus, OH · Remote

The Vascular Dispatch Representative will interact and provide assistance to our tech team. Will ... Must be willing to cross-train into Customer Service role. * Answer phones in a timely manner ...

New

TridentCare

Vascular Access Dispatcher

Columbus, OH · On-site

The Vascular Dispatch Representative will interact and provide assistance to our tech team. Will ... Must be willing to cross-train into Customer Service role. * Answer phones in a timely manner ...

RCD RV

Shop Dispatcher

Heath, OH · On-site

We are willing to train and develop an individual that will be the perfect fit for our team. The ... Dispatch new repair orders to the proper technicians * Consistently review and monitor existing and ...

Reco Equipment Inc

Operations Manager

Columbus, OH · On-site

Experience dispatching technicians and coordinating service operations preferred * Proficiency in ... Leadership skills with the ability to coach, train, and maintain accountability * Other ...

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Vascular Access Dispatcher

Trident Care

Columbus, OH • Remote

$15 - $17/hr

Part-time

Posted 3 days ago

New

TridentCare rating

6.8

Company rating: 6.8 out of 10

Based on 58 frontline employees who took The Breakroom Quiz

500th of 895 rated healthcare providers

Job description

This is a remote role; but must reside within 50 miles of the Columbus, OH office at 2550 Corporate Exchange Drive, 43231

Remote Part-Time Saturday/Sunday 3:30pm-12:00am EST

Join a team that makes a difference in patient's lives every day! 

TridentCare is the leading mobile diagnostics company in the nation.  We’re making a difference in lives of our patients every day!

The Vascular Dispatch Representative will interact and provide assistance to our tech team. Will relay case information to our mobile Vascular Nurses in the field and also work with reps at our various regional accounts. The position requires the agent to work in a dual role. The ability to dispatch cases to our tech team and also provide customer service to our accounts are equally important. The Dispatcher will assist and provide direction to the field nurse so that studies are completed in a timely manner.  The Dispatcher is expected to take between 90 and 130 calls per day.  The employee must maintain a professional demeanor at all times considering the sensitivity of the work.

Essential Duties and Responsibilities

  •    Assign Nurses to the proper general area and facilities as noted on the schedule.
  •    Page Nurses for “STAT”, ASAP and PRIORITY homes.
  •    Voice mail Nurses for 4 hour and 2 hour STAT turn around times.                             
  •    Communicate and report problems with house Supervisor and Field Supervisor.
  •    Inform clients of any delays of arrival and/or readings after 3-4 hours for regular cases.
  •    Must inform client of any delays after 1 hour for STAT cases.
  •    Must assist Nurses with a variety of daily needs (directions, case type, client info).
  •    Must be willing to cross-train into Customer Service role.
  •    Answer phones in a timely manner (within 3 rings)
  •    Flexible to assist with overflow orders (client orders)
  •    Must assign STAT cases within 10 minutes of appearing on screen.
  •    Must assign regular calls within 15 minutes of appearing on screen.
  •    Persistently dispatch all calls to Tech (page twice)
  •    Focus on assigned dispatch area, but must be aware of activity in other areas.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  •       Ability to work independently and with a team.
  •       Strong customer service skills.
  •       Solid communication skills (verbal, written, and listening).
  •       Solid problem solving and decision making ability.
  •       Good organizational skills.
  •       Ability to execute and prioritize multiple tasks.
  •       Professional demeanor and appearance.
  •       Must be flexible and adaptable to change.
  •       Ability to build relationships (respect, trust, consensus) and motivate others.
  •       Encourage and inspire others
  •       Knowledge of customer service strategies.
  •       Solid analytical skills.
  •       Ability to work independently in a high volume environment.
  •       Knowledge of Medical Terminology a plus but not required.

Education and/or Experience

High school diploma or general education degree (GED); or one year of related experience and/or training; or equivalent combination of education and experience

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