Tier1 Performance Solutions Jobs Near Me

We have 2 Direct Hire roles for Systems Engineers here in Columbus, OH. The preferred candidate would have experience on the design, configuration, deployment and maintenance of servers, networks and server-based systems. These individuals do planning and project coordination relating to client IT Initiatives/projects.

Job Requirements

• Must have 3+ years' work experience in related IT position
• Windows server configuration and maintenance
• AD and Group Policy configuration and support
• Exchange configuration and support
• Managed anti-virus configuration and support
• Server backup administration and support
• Firewall and VPN configuration, maintenance and support
• SQL Server configuration, maintenance and support
• Virtualization (VMWare or Hyper-V)
• Complete a Connectwise University "Major"
• Study for and pass at least one technical certification exam per year.

Demonstrated skills

• Excellent customer service skills
• Top-notch organizational skills
• Good communicator (in the coordination of smaller clients)
• Sound judgment
• Professional appearance and demeanor
• Research and develop technical solutions for client and business initiatives o Reliable with good attendance
• Ability to follow the direction from the Client Services Manager
• Teamwork, mentorship and positive attitude

Essential Duties

• Act as a "Technology Success Manager" for our clients
• Coordinate client services activities for medium and larger clients
• Participate in quarterly business reviews (QBRs)
• Design and implementation at the network level: LAN and WAN connectivity, routers, firewalls and security
• Design and implement hosted and cloud solutions for customers using technologies that meet their requirements
• Design and implement disaster recovery solutions
• Support services for virtualization technologies
• Administration and maintenance of the remote monitoring solution, CW Automate
• Respond to client support request ticket escalations
• Handling escalated server, network and desktop related issues for clients
• Participate as a resource for projects run by the Implementation and Onboarding team
• System documentation development, maintenance and review
• Communication with customers as required: keeping them informed of incident progress, notifying them of impending changes and agreed outages, etc.
• Handle tickets created due to alerts in CW Automate that are escalated from Tier1
• Review of CW Automate alerts, performance information and configurations.
• Server checkups using CW Automate data and manual review of servers as necessary
• Participate in on-call rotation for off-hours support
• Enter all work as service tickets in Connectwise