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Streamline Usa Jobs Near Me

Help Desk Analyst 1

Columbus, OH · On-site

$19.75 - $27/hr

... and streamline processes and procedures. • Understands customer support, likes to work with ... Founded in 1996, the company is headquartered in San Ramon, USA, with a team of 51-200 employees.

Event Marketing Manager

Columbus, OH · On-site

$70K - $90K/yr

We deliver the most advanced, digitally powered business services to help the world's best brands streamline their business in meaningful and sustainable ways. With more than 500,000 inspired and ...

Software Engineer

Delaware, OH · On-site

$70K - $80K/yr

... streamline operations and improve community outcomes. As part of Harris Computer - a global ... Candidate must be authorized to work in the USA * Candidate must be United States-based

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A map of the United States highlighting the number of Streamline Usa job openings by state according to ZipRecruiter. The image is accompanied by a detailed chart listing the number of Streamline Usa job openings in each state, with California having the most at 2 and Hawaii the least at 0.

Help Desk Analyst 1

Netpace Inc

Columbus, OH • On-site

$19.75 - $27/hr

Full-time

Re-posted 8 days ago


Job description

Job Summary:
Netpace Inc is seeking a Help Desk Analyst 1 to assist with IT automation and implementation of new technology for optimal desktop environment performance. The role involves providing desktop support, troubleshooting issues, and ensuring customer satisfaction in a service-oriented environment.
Responsibilities:
• Understanding of Desktop Support and Software Licensing Services.
• Ability to image machines and install complicated software.
• Uses creativity and innovation to automate and streamline processes and procedures.
• Understands customer support, likes to work with people and can ensure that the customer is satisfied.
• Ability to troubleshoot in a high level systematic way. Ability to identify issues, research cause, and remediate.
• Experienced in building, setup and removal of desktop equipment (PCs, laptops, phones, peripherals, software, etc.)
• Troubleshoots basic network, software, printing and/or installation problems
• Supports staff hardware moves for facility reorganization.
• Experience with ServiceNow and Knowledge Base preferable.
• Consultant must be available to work a standard 8 hour shift between the hours of 7AM and 5PM. (Expect regular changes to either the earlier or later shift).
• Consultant must be punctual and reliable: arriving at work on time is essential and required as this is a Customer Service Environment.
Qualifications:
Required:
• Understanding of Desktop Support and Software Licensing Services.
• Ability to image machines and install complicated software.
• Uses creativity and innovation to automate and streamline processes and procedures.
• Understands customer support, likes to work with people and can ensure that the customer is satisfied.
• Ability to troubleshoot in a high level systematic way. Ability to identify issues, research cause, and remediate.
• Experienced in building, setup and removal of desktop equipment (PCs, laptops, phones, peripherals, software, etc.)
• Troubleshoots basic network, software, printing and/or installation problems
• Supports staff hardware moves for facility reorganization.
• Consultant must be available to work a standard 8 hour shift between the hours of 7AM and 5PM. (Expect regular changes to either the earlier or later shift).
• Consultant must be punctual and reliable: arriving at work on time is essential and required as this is a Customer Service Environment.
• Strong communication/leadership skills.
• Strong influence, collaboration and negotiation experience.
• Ability to collaborate with supporting resources across business and/or functional lines.
• Have excellent oral and written skills/possess strong meeting and work session facilitation skills.
• Act as the escalation point for high priority support issues.
• Ability to interpret end user license agreements.
• Have the ability to work independently and as part of a team, the ability to manage time and resources to meet assigned deadlines (Service Now Tickets).
• Have strong understanding of prioritization stemming from the elicitation of system and/or user requirements.
• Have excellent organizational skills, proven analytical, planning, problem solving, and decision-making skills.
• Must be knowledgeable in the English language/speak clearly and understandably use the English language.
• Ability to understand and follow processes established for the Service Desk.
• 2 Years IT experience.
• 2 Years Troubleshooting experience.
• 2 Years experience documenting procedures.
Preferred:
• Experience using ServiceNow is required.
• Retail customer service experience is desired.
• Service Desk experience is required.
Company:
Netpace is a Data-Driven company excelling in AI, IT Consulting and Staffing Solutions. Founded in 1996, the company is headquartered in San Ramon, USA, with a team of 51-200 employees. The company is currently Growth Stage.

Netpace logo

About Netpace

Sourced by ZipRecruiter

Netpace is a reputable company in the Information Technology and Services industry, headquartered in San Ramon, California, in the United States. The company specializes in providing digital transformation solutions by leveraging cutting-edge technologies. It offers a wide array of services, including Software Development, IT Consulting, Cloud Services, Infrastructure Management, and Digital Marketing. Ever since its launch, Netpace has been driven by a mission to use technology as a medium to shape future businesses and make a significant impact.

Industry

Professional, scientific, and technical services

Company size

51 - 200 Employees

Headquarters location

San Ramon, CA, US