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This is a full-time salaried position with a schedule of Monday, Wednesday, Thursday, Friday, and Saturday, plus occasional alternate days based on training and business needs. We are seeking a highly organized, energetic professional who blends a passion for education and team development with strong operational expertise in the salon and spa industry.

The ideal candidate thrives in a fast-paced, fashion-forward environment and is excited to inspire, coach, and elevate both team members and the guest experience. This role encompasses a wide range of responsibilities, from leading training initiatives and driving service excellence to supporting daily salon and spa operations. Success in this position requires a commitment to creating exceptional experiences and ensuring every guest receives the elevated level of care and attention that defines the PENZONE brand.

RESPONSIBILITIES:

• Manages the Artists in Training at the New Artist Concept as well as Apprentices.
• Manages the day-to-day operations of the New Artist Concept in collaboration with Creative Educators.
• Leads progress checks with new artists and determines promotion eligibility.
• Leads administrative tasks for new artisttraining.
• Assumes educator responsibilities as needed
• Schedules new artists.
• Creates and maintains schedules for creative educators.
• Processes call offs and requests for time off for new artists and apprentices.
• Ensures proper weekly administration of timeclock and payroll audit.
• Oversees the administration of Salon and Barber license tracking + license renewals.
• Nurtures new artists, apprentices + interns by helping coach, support growth + help manageartist/apprentice issues.
• Provides content development and support for technical + non-technical training.
• Contributes development and support to the LMS platform.
• Supports the Apprentice and Intern Mentors by being the primary point of contact for questions and escalated issues.
• Supports creative educator team and education leadership team.
• Provides extraordinary guest service and spends time circulating on the floor to support our guests.
• Supports protocol development and evolution
• Supports and resolves guest concerns
• Maintains cleanliness and Ohio State Board of Cosmetology standards within BASE ONE
• Other tasks and responsibilities not listed which may be deemed essential or necessary to this role.

JOB QUALIFICATIONS

• Exceptional attention to detail and organizational skills.
• Prefer minimum of 1-year successful industry service experience.
• Prefer 1-3 years leadership experience.
• Active Ohio Cosmetology license required
• Ability to multi-task and prioritize daily responsibilities and effectively meet/exceed department deadlines.
• Excellent written + verbal communication skills.
• Ability + desire to work in a fast-paced environment.
• Track record of high achievement and a sense of self-motivation.
• Strong interpersonal skills that allow for confident interactions with all demographics of potential guests.
• Ability to work with minimal supervision.
• Working knowledge of Microsoft Office programs.
• Demonstrated ability to adapt quickly to changing priorities.
• Must have favorable references and pass a background check.