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Solution Integrator Jobs Near Me

Manifest Solutions

Solution Engineer

Columbus, OH · On-site

Manifest Solutions is currently seeking a Solution Engineer for an onsite position in Columbus, OH ... Develop, test, and deploy stored-procedure, database, integration, application, reporting, and ...

Manifest Solutions

Solution Engineer

Columbus, OH · On-site

Manifest Solutions is currently seeking a Solution Engineer for an onsite position in Columbus, OH ... Develop, test, and deploy stored-procedure, database, integration, application, reporting, and ...

CBTS

Solution Lead/Solution Director

Dublin, OH · On-site

Coordinate the design of integrated solutions combining Professional Services, Managed Services, and partner capabilities * Ensure solutions are technically sound, operationally viable, and ...

CBTS

Solution Lead/Solution Director

Columbus, OH · On-site

$123K - $154K/yr

Orchestrate integrated solutions across Professional Services, Managed Services, and partners * Ensure solutions are technically sound, operationally viable, and commercially compelling * Align ...

Manifest Solutions

Senior Solution Engineer

Columbus, OH · Remote

$53.50 - $68.75/hr

Strong understanding of the ServiceNow platform, including CMDB, integrations, workflows, and ... solutions * Strong troubleshooting, problem-solving, and documentation skills. * Use Java ...

Manifest Solutions

Senior Solution Engineer

Columbus, OH · On-site

$53.50 - $68.75/hr

Strong understanding of the ServiceNow platform, including CMDB, integrations, workflows, and ... solutions * Strong troubleshooting, problem-solving, and documentation skills. * Use Java ...

Manifest Solutions

Solution Engineer

Columbus, OH · On-site

Manifest Solutions is currently seeking a Solution Engineer Lead for an onsite position in Columbus ... Lead the design and implementation of application enhancements, integrations, monitoring ...

Manifest Solutions

Solution Engineer

Columbus, OH · On-site

Manifest Solutions is currently seeking a Solution Engineer Lead for an onsite position in Columbus ... Lead the design and implementation of application enhancements, integrations, monitoring ...

Manifest Solutions

Senior Solution Engineer

Columbus, OH · On-site

$53.50 - $68.75/hr

Manifest Solutions is currently seeking a ServiceNow QA Tester for an onsite position based in ... Responsible for testing ServiceNow applications, integrations, CMDB enhancements, and platform ...

Manifest Solutions

Senior Solution Engineer

Columbus, OH · On-site

$53.50 - $68.75/hr

Manifest Solutions is currently seeking a ServiceNow QA Tester for an onsite position based in ... Responsible for testing ServiceNow applications, integrations, CMDB enhancements, and platform ...

Manifest Solutions

Senior Solution Engineer

Columbus, OH · On-site

$53.50 - $68.75/hr

Azure integration and Power Platform experience is highly desired. * Experience with UI design is ... unique solutions * Excellent communication skills - written, spoken, listening with ability to ...

Manifest Solutions

Senior Solution Engineer

Columbus, OH

$53.50 - $68.75/hr

Azure integration and Power Platform experience is highly desired. * Experience with UI design is ... unique solutions * Excellent communication skills - written, spoken, listening with ability to ...

AllSTEM Connections

Solution Architect

Columbus, OH · On-site

$160K - $183K/yr

Solution Architect (Enterprise Security & Architecture) Role Overview We are seeking an experienced ... Governance, Standards & Lifecycle Integration • Framework Development: Create, evolve, and ...

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As of Sep 11, 2026, the average yearly pay for solution integrator in the United States is $109,527.00, according to ZipRecruiter salary data. Most workers in this role earn between $84,500.00 and $130,000.00 per year, depending on experience, location, and employer.

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Solution Integrator jobs near you
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Senior Solution Architect

Columbus, OH • On-site

Manifest Solutions
IT Services • 51 - 200 employees
Learn more about Manifest Solutionsexternal

Full-time

Posted 19 days ago

Job description

Manifest Solutions is currently seeking a Senior Solution Architect for a position in Columbus, OH.
  • Own and maintain the Solution Architecture across the SAP Service Cloud (C4C) and NICE CXone transformation, ensuring alignment to enterprise standards and utility-sector regulatory requirements.
  • Define and govern the end-to-end integration architecture across CIS (legacy), SAP C4C, NICE CXone, EDL, and peripheral business-critical systems.
  • Establish and chair Architecture Review Boards (ARBs) to evaluate and approve design decisions across all delivery towers.
  • Produce and maintain key artefacts: Solution Architecture Documents, Functional and technical designs, integration blueprints, data flow diagrams, Non-Functional Requirements (NFRs), Key Design Decision Document.
  • Enforce architecture governance through design authority - ensuring no delivery team deviates from the approved blueprint without impact assessment and sign-off.
  • Serve as the client-side technical counterpart to SAP, NICE, and all SI/consulting vendors - critically evaluating their proposed solutions against real-world feasibility and enterprise fit.
  • Challenge vendor solutioning where it introduces unnecessary complexity, technical debt, or integration risk - backed by deep domain knowledge rather than just governance process.
  • Review and technically scrutinise vendor deliverables including solution designs, integration specifications, and test strategies.
  • Lead technical workshops with consulting partners to drive convergence on agreed architectural patterns.
  • Proactively flag vendor delivery risks to programme leadership before they become programme-level issues.
  • Foresee, identify, and escalate technical risks across integrations, data flows, and system interfaces - particularly at the boundaries between legacy CIS and modern cloud platforms.
  • Own the Technical Risk Register, ensuring mitigations are assigned, tracked, and resolved within programme timelines.
  • Conduct and oversee solution assurance reviews at key programme milestones (design freeze, integration testing entry, go-live readiness).
  • Assess the impact of change requests on the broader architecture and provide timely, evidenced guidance to the change control board.
  • Lead the design of SAP Service Cloud (C4C) configuration, extensibility, and integration patterns - covering service ticketing, case management, field service, and customer 360 views.
  • Define the data and process integration between SAP C4C and the legacy CIS, ensuring customer account data, billing history, and service history synchronise reliably and in near-real-time.
  • Govern the SAP BTP (Business Technology Platform) integration layer strategy, including event-driven patterns, APIs, and iFlows where applicable.
  • Advise on SAP C4C configuration versus custom extension trade-offs to protect upgrade paths and reduce long-term TCO.
  • Define the NICE CXone architecture across omnichannel (voice, digital, chat, email), IVR/IVA, ACD routing, and workforce management - ensuring the design reflects contact centre operational realities in a utility environment.
  • Architect the CTI and screen-pop integration between NICE CXone and SAP C4C - ensuring agents have a single, contextual view of the customer at the point of contact.
  • Govern NICE CXone API integrations with EDL and other downstream systems for real-time customer data enrichment and event triggering.
  • Evaluate and challenge NICE CXone configuration decisions - particularly IVR flows, routing logic, and reporting data models - against agreed business outcomes.
  • Act as the primary technical escalation point for Programme Director, Business Owners, and senior stakeholders.
  • Translate complex architectural concepts into clear, business-aligned language for non-technical audiences - including C-suite and regulatory stakeholders.
  • Represent the architecture function in steering committees, programme boards, and vendor governance forums. Mentor and guide junior architects and technical leads across the delivery towers.

Qualifications:
  • Deep hands-on experience: SAP Service Cloud (C4C)
  • Service ticketing, case management, customer 360, and field service processes
  • Integration with SAP ERP/S4HANA or legacy CIS systems via SAP BTP or middleware
  • C4C extensibility, SDK, and configuration vs. custom trade-off decisions
  • Deep hands-on experience: NICE CXone CCaaS
  • Omnichannel routing, IVR/IVA design, ACD, WFM, and analytics
  • NICE CXone APIs, CTI integration, and digital-first channel configuration
  • Integration of CXone with CRM platforms (especially SAP C4C)
  • Legacy CIS integration experience - designing stable integrations between modern cloud platforms and legacy billing/customer systems common in utilities
  • Enterprise Integration Architecture - event-driven design, API gateway patterns, middleware (e.g. MuleSoft, SAP BTP Integration Suite, Dell Boomi, or equivalent)
  • Non-Functional Requirements expertise - security, scalability, availability, and disaster recovery design in regulated utility environments
  • Proven experience as a client-side Solution Architect on large-scale, multi-vendor ERP/CRM/CCaaS transformation programmes (£10M+ preferred)
  • Experience establishing and running Architecture Review Boards and Design Authority functions
  • Track record of technically challenging and holding vendors/SIs accountable on solutioning quality
  • Proficiency in producing enterprise-grade architecture artefacts: SADs, integration blueprints, HLD/LLD, data flow diagrams, RACI
  • Experience managing technical risk registers and conducting assurance reviews at major programme milestones
  • Energy & Utilities sector experience is strongly preferred - understanding of industry-specific processes such as meter-to-cash, outage management, field workforce dispatch, and regulatory reporting
  • Familiarity with EDL (Electronic Data Interchange / Energy Data Landscape) platforms and data exchange standards common in UK/AU/EU utility markets
  • Understanding of Ofgem, AEMO, or equivalent regulatory frameworks as they relate to customer data and system change
  • Gravitas and confidence to challenge senior vendor architects and consulting leads - diplomatically but decisively
  • Strong communicator able to bridge technical and business audiences without oversimplifying critical complexity
  • Calm under pressure - utilities have zero tolerance for customer-impacting failures, and this role operates in that environment
  • Collaborative by nature but uncompromising on architecture integrity

NICE TO HAVE
  • SAP Certified Application Associate - Service Cloud or CX portfolio
  • TOGAF, SABSA, or equivalent enterprise architecture certification
  • Experience with NICE CXone Agent Assist, Virtual Agent (IVA), or WFM Advanced modules
  • Exposure to Salesforce Service Cloud or other CRM platforms (for vendor challenge purposes)
  • Experience with Agile / SAFe delivery at programme scale
  • Knowledge of cybersecurity frameworks (ISO 27001, NIST) as applied to cloud CX platforms

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