Job Summary:
JPMorgan Chase is one of the oldest financial institutions, providing innovative financial solutions to a wide range of clients. As a Lead Software Engineer in the Employee Platforms team, you will ensure the reliability and scalability of AI-powered applications while collaborating with engineering teams to enhance operational excellence and automation.
Responsibilities:
• Ensure reliability, scalability, and performance of AI-assisted application and platform operations.
• Design and implement AI-driven solutions for intelligent alerting, noise reduction & auto-correlation systems.
• Build and maintain observability, monitoring, and telemetry for AI application and platforms.
• Build and support automation for alerting, anomaly detection, and self-healing workflows.
• Collaborate with engineering, and other stakeholders to drive operational excellence.
• Mentor and guide engineers on AIOps standards and operational excellence.
• Define and execute the roadmap for AI-assisted SRE and observability.
Qualifications:
Required:
• Formal training or certification on software engineering concepts and 5+ years applied experience
• Demonstrates strong experience in SRE, DevOps, or Platform Engineering roles.
• Strong hands-on experience with AWS (ECS, Lambda, API Gateway, Bedrock, CloudWatch, RDS, EKS).
• Hands-on experience with AWS Bedrock, OpenAI, or LLM APIs.
• Expertise in observability tools: OpenTelemetry, Grafana, Prometheus, ELK, CloudWatch.
• Experience with CI/CD tools (GitHub Actions, Jenkins, Spinnaker).
• Proven track record in automation, operational tooling, and event-driven workflows.
• In-depth understanding of distributed systems, microservices, and cloud architectures.
Preferred:
• Experience with AI-powered coding assistants like GitHub Copilot, windsurf.
• Familiarity with prompt engineering, embeddings, and RAG pipelines.
• Experience building operational copilots or chatbots for runbooks or troubleshooting.
• Proficiency in Python (Go is a plus).
Company:
With a history tracing its roots to 1799 in New York City, JPMorganChase is one of the world's oldest, largest, and best-known financial institutions—carrying forth the innovative spirit of our heritage firms in global operations across 100 markets. Founded in 2000, the company is headquartered in New York, USA, with a team of 10001+ employees. The company is currently Late Stage.