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Service Desk Agent Ii Jobs Near Me

Tata Consultancy Services

Service Desk Agent

Columbus, OH · On-site

$16.50 - $21/hr

Tata Consultancy Services is a leading IT services company, and they are seeking a Service Desk Agent to assist with technical support. The role involves diagnosing and resolving technical issues ...

Amicis Global

Service Desk/ Technical Support

Columbus, OH · On-site

$16.50 - $21/hr

The Service Desk Agent is the first point of contact for users who call our IT Service Desk. While ... Two to five years of proven, qualified related work experience in a comparable complex, high-tech ...

DOUBLE STAR HOSPITALITY DUBLIN LLC

Front Desk Agent

Dublin, OH · On-site

$13.50 - $17/hr

The Front Desk Agent will assist guests with the check-in and check-out processes, issue room keys ... Your goal is to provide guests with an exceptional customer service experience. Responsibilities ...

CUSA

Front Desk Agent 2nd Shift Part Time

Mount Vernon, OH · On-site

$12 - $15/hr

Customer Service experience preferred * Fast Learner * Independent with team collaboration * Strong problem solving abilities CUSA, LLC, one of the most successful hotel management companies in the ...

Tharaldson Hospitality

Front Desk Agent

Columbus, OH · On-site

$13.25 - $16.75/hr

Guest Service Agent/Front Desk Agent Polaris Columbus Residence Inn by Marriott Second Shift Hours Available Do you have a genuine warmth and helpful nature? Do you understand the importance of a ...

Amicis Global

Tech Support

Columbus, OH · On-site

$20 - $21/hr

The Service Desk Agent is focused on providing best-in-class customer service, achieving high ... Two to five years of proven, qualified related work experience in a comparable complex, high-tech, ...

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How much do service desk agent ii jobs pay per hour?

As of Aug 25, 2026, the average hourly pay for service desk agent ii in the United States is $19.70, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $20.91 per hour, depending on experience, location, and employer.

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Service Desk Agent Ii jobs near you
A map of the United States highlighting the number of Service Desk Agent Ii job openings by state according to ZipRecruiter. The image is accompanied by a detailed chart listing the number of Service Desk Agent Ii job openings in each state, with California having the most at 2 and Hawaii the least at 0.

IT Support/ Service Desk Agent in Columbus, OH 43219 - Onsite

Amicis Global

Columbus, OH • On-site

$19/hr

Contractor

Re-posted 6 days ago

Job description

Title: IT Support / Service Desk Agent
Location: Columbus, OH 43219 - Onsite 
Duration: 12 Months + Extensions 
 
The Service Desk Agent is the first point of contact for users who call our IT Service Desk. While providing the highest level of customer service, the Service Desk Agent answers incoming calls, tracks all information in a call tracking system, and uses a knowledge base tool along with their expertise to resolve issues in a timely fashion. The Service Desk Agent is focused on providing best-in-class customer service, achieving high levels of first-call resolution, and identifying opportunities to streamline/automate the agent process. 
 
Executive Summary:
The Service Desk Chat Agent is the first point of contact that supports end users via our live chat channel for IT Service support in a fast-paced 24x7x365 environment. While providing the highest level of customer service, the Service Desk Chat Agent answers incoming chats, tracks all information in a ticket tracking system, uses a knowledge base tool along with their expertise to resolve issues in a timely fashion. The Service Desk Chat Agent is focused on achieving high levels of first contact resolution and identifying opportunities to streamline/automate agent process. The Chat Agent will need to effectively run multiple chats concurrently while maintaining best in class service.
Expectation of Role:
Customer Service Skills:
• Demonstrate active listening in order to gain an accurate understanding of the situation
• Being empathetic to the customer's situation while also showcasing advocacy and ownership of seeking resolution
• Acknowledging the sense of urgency for resolving the issue
• Create a positive customer support experience, build rapport and trust with end users through professional attitude and approach to problem understanding
Communicate effectively:
• Producing accurate detailed documentation consumable by end users, level two support, and problem management
• Maintain professionalism and netiquette to ensure messages are received as intended
• Respond timely via the chat platform to prevent delay or frustration
• Clearly document actions taken in ticketing record for tracking and data analytics
Technical Proficiency:
• Leverage the chat tooling and ticketing platform effectively
• Provide high quality end-user technical support, related to enterprise software and hardware
• Ability to assess, triage, research, educate, and resolve incidents and requests regarding the use of application software products and/or infrastructure components
Culture Carrier:
• Demonstrate the ability to collaborate with others
• Display a safe and positive attitude
• Adhere to policies and procedures and act in the best interest of the overall firm
Qualifications:
• Excellent customer service skills required
• Excellent communication skills required
• Problem solving skills
• Self-Motivated
• Two to five years of proven, qualified related work experience in a comparable complex and fast paced work environment
• Preferred work experience in technical support role but not required
• Two to five years of chat experience***
Required Education:
• High school diploma or GED with relevant work experience