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Vendor Performance & Relationship Management

• Monitor the performance of facilities related vendors using SLAs, KPIs, compliance metrics, and customer satisfaction feedback from Safelite's field and supply chain organizations.
• Track response times, completion rates, cost adherence, safety compliance, and service quality across Safelite's national footprint.
• Support QBRs and structured performance reviews for facility services and construction contractors.
• Assist in vendor issue resolution-dispatch delays, quality concerns, warranty questions, repeated service failures.
• Provide rapid vendor support for urgent facility issues (emergency repairs, environmental events, storm impacts).

Data Analysis & Reporting

• Analyze spend patterns, work order trends, variation in vendor pricing, and seasonality (e.g., snow removal, HVAC peak loads).
• Create and maintain dashboards for Facilities and Real Estate leadership showing vendor performance, cost trends, and risk indicators.
• Provide insights to support decisions on consolidating vendor networks, adjusting scopes, or improving service coverage.

Contract, Compliance & Governance

• Support contract lifecycle management for facility service agreements, maintenance programs, and construction contracts.
• Track contract expirations, COIs, licensing, safety documentation, and compliance with Safelite policies.
• Ensure work performed aligns with building codes, ADA requirements, OSHA safety expectations, and internal quality standards.
• Assist in developing and maintaining standard scopes of work for recurring services (janitorial, landscaping, mechanical, fire/life safety inspections, etc.).

Sourcing, RFx & Negotiation Support

• Assist in running RFIs, RFPs, and competitive bid events for regions or service categories (e.g., HVAC, GC services, janitorial).
• Compare vendor proposals, validate pricing structures, and ensure alignment with Safelite brand and operational needs.
• Support leadership during negotiations with data, vendor history, and risk analysis.

Vendor Onboarding & System Administration

• Facilitate onboarding of new facilities vendors through ServiceChannel, the Oracle Supplier Portal, or other Safelite vendor management and payment systems, including setup, qualification questionnaires, and credentialing.
• Ensure vendors meet Safelite requirements before activation (insurance, licenses, safety documentation, IRS forms, etc.).
• Verify compliance with Safelite procurement and payment processes (proper quoting, lineitem clarity, invoicing accuracy).
• Maintain accurate vendor master data for facilities and construction partners.