Remote Control Operator Jobs in Columbus, OH (NOW HIRING)

Battelle delivers when others can't. We conduct research and development, manage national laboratories, design and manufacture products and deliver critical services for our clients-whether they are a multi-national corporation, a small start-up or a government agency.
We recognize and appreciate the value and contributions of individuals from a wide range of backgrounds and experiences and welcome all qualified individuals to apply.
Job Summary
The Global Security Operations Center Operator, working under direct supervision, is responsible for operating the Global Security Operations Center and serving as the primary point of contact for all Battelle operations, 24/7. This role assists company personnel with safety and security concerns worldwide, monitors and analyzes risks impacting global operations, and takes appropriate actions to mitigate those risks. The Operator coordinates and dispatches internal and external resources in response to incidents, ranging from minor local situations to complex critical events, in accordance with established procedures.
Schedule (subject to change):

• Friday: 1500-0100
• Saturday: OFF
• Sunday: OFF
• Monday: OFF
• Tuesday: 1500-0100
• Wednesday: 1500-0100
• Thursday: 1500-0100

Responsibilities

• Leverage a variety of technology platforms to ensure the protection of personnel and corporate infrastructure, and effectively manage incidents and events as required. The Global Security Operations Center (GSOC) software and systems include access control, intrusion alarms, life safety, video surveillance, radio dispatch, global risk management, travel tracking, mass communications, incident reporting, and the Microsoft Office suite.
• Monitor and investigate life safety and security alarm activity across Battelle locations. Dispatch appropriate internal resources and public sector agencies to support response efforts. Communicate protective actions, such as evacuation or shelter-in-place procedures, as needed. Establish call bridges for risk event teams and prepare and distribute comprehensive incident reports.
• Analyze and respond to global risk events impacting assets and operations. Utilize risk assessment tools to accurately evaluate emerging and developing information.
• Convey relevant and critical information concisely and accurately to inform key leaders and stakeholders of potential business disruptions and notify employees of life safety concerns and recommended protective actions.
• Proactively monitor security systems to detect suspicious activity. Dispatch appropriate internal and external resources to support response. Prepare and distribute detailed incident reports.
• Manage access to restricted and high-security areas using door and gate control systems.
• Report security system issues and malfunctions promptly to ensure timely resolution and corrective action.
• Resolve routine operational challenges efficiently.
• Adhere to established standard operating procedures at all times.
• Seek guidance and coaching from peers and supervisors to continuously develop professional skills.

Key Qualifications

• Associate degree or 5+ years of equivalent work experience in Military, Law Enforcement, Government, Corporate Security.
• Prior experience in a security operations center or similar environment highly preferred. This can include a commercial alarm-monitoring center, law enforcement operations center, security command center, engineering systems control or similar monitoring and customer service.
• Ability to use logic and reasoning to reach quick conclusions and approaches to problems.
• Ability to multitask and maintain composure, courtesy, tact, and effectiveness in a fast-paced work environment.
• Comfortable with the latest technology, and eager to learn new tools and new innovations.
• Must be willing to work in support of a 24/7/365 operation that includes the flexibility to work nights, weekends, and holidays.
• Eligibility to obtain and keep a Secret level security clearance.
• Must have successfully completed new hire security training.

Benefits: Live an Extraordinary Life
We care about your well-being, not just on the job. Battelle offers comprehensive and competitive benefits to help you live your best life.

• Balance life through a compressed work schedule: Most of our team follows a flexible, compressed work schedule that allows for every other Friday off-giving you a dedicated day to accomplish things in your personal life without using vacation time.
• Enjoy enhanced work flexibility, including a hybrid arrangement: You have options for where and when you work. Our Together with Flexibility model allows you to work 60% in-office and 40% remote, with Monday and Tuesday as common in-office days, dependent on team and position needs .
• Take time to recharge: You get paid time off to support work-life balance and keep motivated.
• Prioritize wellness: Stay healthy with medical, dental, and vision coverage with wellness incentives and benefits plus a variety of optional supplemental benefits.
• Better together: Coverage for partners, gender-affirming care and health support, and family formation support.
• Build your financial future: Build financial stability with an industry-leading 401(k) retirement savings plan. For most employees, we put in 5 percent whether you contribute or not, and match your contributions on top of that.
• Advance your education: Tuition assistance is available to pursue higher education.

A Work Environment Where You Succeed
For brilliant minds in science, technology, engineering and business operations, Battelle is the place to do the greatest good by solving humanity's most pressing challenges and creating a safer, healthier and more secure world.
You will have the opportunity to thrive in a culture that inspires you to:

• Apply your talent to challenging and meaningful projects
• Receive select funding to pursue ideas in scientific and technological discovery
• Partner with world-class experts in a collaborative environment
• Nurture and develop the next generation of scientific leaders
• Give back to and improve our communities

Vaccinations & Safety Protocols
Battelle may require employees, based on job duties, work location, and/or its clients' requirements to follow certain safety protocols and to be vaccinated against a variety of viruses, bacteria, and diseases as a condition of employment and continued employment and to provide documentation that they are fully vaccinated. If applicable, Battelle will provide reasonable accommodations based on a qualified disability or medical condition through the Americans with Disabilities Act or the Rehabilitation Act or for a sincerely held religious belief under Title VII of the Civil Rights Act of 1964 (and related state laws).
Battelle is an equal opportunity employer. We provide employment and opportunities for advancement, compensation, training, and growth according to individual merit, without regard to race, color, religion, sex (including pregnancy), national origin, sexual orientation, gender identity or expression, marital status, age, genetic information, disability, veteran-status veteran or military status, or any other characteristic protected under applicable Federal, state, or local law. Our goal is for each staff member to have the opportunity to grow to the limits of their abilities and to achieve personal and organizational objectives. We will support positive programs for equal treatment of all staff and full utilization of all qualified employees at all levels within Battelle.
The above statements are intended to describe the nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, activities and skills required of staff members. No statement herein is intended to imply any authorities to commit Battelle unless special written permission is granted by Battelle's Legal Department.
For more information about our other openings, please visit www.battelle.org/careers