Remote Call Transfer Jobs Near Me

Are you passionate about being part of a team at a Fortune 100 company with nearly $70 billion in annual sales that delivers extraordinary care to help individuals and businesses prepare for and protect their future? If so, then Nationwide Financial could be the place for you! At Nationwide, "on your side" goes beyond just words. Our customers and partners are at the center of everything we do and we're looking for associates who are passionate about delivering extraordinary care.

This is a fully remote role that can be located anywhere in the lower 48 states in the US.

This is an F3 band role.

#LI-COLE

Job Description Summary

Do you seize opportunities to drive change to improve processes, products, and service? At Nationwide, Pension Risk Transfer (PRT) is a growing niche business where we value team members who are great communicators, forward thinking and have the drive to continuously improve and grow with us. If you would thrive in an environment like this, where you'll build relationships and solve business challenges, we want to hear from you!
As a Specialist, PRT Operations, you will support the day-to-day activities of the PRT operations by managing the data critical to annuitant experience, pension payroll funding, premium validation, Nationwide risk mitigation, contract drafting, and financial reporting. You will also work closely with internal and external partners across multiple areas including Finance, Treasury, Technology, Compliance, and Third-Party Administrators.

Job Description

Key Responsibilities:

• Responsible for validating TPA escheatment reporting and review weekly death report and approving or seeking appropriate authorization to write-off overpayments.

• Manages periodic correspondence review and obtain appropriate reviews and approvals.

• Manages the monthly data optimization process using external data search partners and researching findings to reduce Nationwide risk and initiate survivor payout, as appropriate.

• Initiates the data misstatement process - obtaining current data file, running comparisons to identify changes, and communicating results.

• Responsible for Third Party Administrators (TPAs) oversight including assessment of SLA metrics and call center statistics, identifying, and tracking deliverables, and manage any necessary follow-up, capturing meeting notes, cataloging service level agreement reports and other monthly compliance reporting.

• Accountable for ensuring Power of Attorney documents meet necessary requirements to update communication documents.

• New contract data optimization including external data search partners and oversight of TPA data gap identification to compile comprehensive list for client review and resolution. Run process to identify true up data changes, and creation of annuity exhibits that are included in the group annuity contract and annuity certificate files.

• Handle case escalations from TPA and Matrix Partners, researching NW data in systems, and provide direction/resolution.

• Validate monthly funding wires and providing pertinent data to finance partners for creation of accounting journal entry.

• Accountable for manual journal entry creation for initial premium and premium true-up and validate funding wires.

• Responsible for validating and documenting suspense account monthly reconciliation. Identify and recommend solutions for discrepancies.

May perform other responsibilities as assigned

Reporting Relationships: Reports to Technical Director, PRT Operations

Typical Skills and Experiences:

Education: Undergraduate studies in business, insurance, mathematics, or related field. Prefer degree or professional insurance coursework.
Experience: Six years' experience in a business information analysis role, or similar business-related position that involves analysis, problem solving, planning, coordinating, and organizing.
Knowledge, Abilities and Skills: In-depth knowledge of business information analysis concepts, data mining, various data sources insurance policies and procedures, customer service concepts and practices. Familiarity with product terminology, processes, regulatory and compliance issues is desired. Verbal and written communication skills for interaction within the functional area, information documentation and report formulation. Ability to understand business information needs and to analyze data requests.Ability to work under tight time constraints.
Other criteria, including leadership skills, competencies and experiences may take precedence.

Staffing exceptions to the above must be approved by the hiring manager's leader and Human Resources Business Partner.

Values:Regularly and consistently demonstrates Nationwide Values.

Job Conditions:

Overtime Eligibility: Not Eligible (Exempt)

Working Conditions: Normal office environment with some travel required.

ADA: The above statements cover what are generally believed to be principal and essential functions of this job. Specific circumstances may allow or require some people assigned to the job to perform a somewhat different combination of duties.

We currently anticipate accepting applications until 08/07/2026. However, we encourage early submissions, as the posting may close sooner if a strong candidate slate is identified before the deadline.

Benefits

We have an array of benefits to fit your needs, including: medical/dental/vision, life insurance, short and long term disability coverage,paid time off with newly hired associates receiving a minimum of 18 days paid time off each full calendar year pro-rated quarterly based on hire date, nine paid holidays, 8 hours of Lifetime paid time off, 8 hours of Unity Day paid time off, 401(k) with company match, company-paid pension plan, business casual attire, and more. To learn more about the benefits we offer, click here.

Nationwide is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive culture where everyone feels challenged, appreciated, respected and engaged. Nationwide prohibits discrimination and harassment and affords equal employment opportunities to employees and applicants without regard to any characteristic (or classification) protected by applicable law.

This position could be filled within any of the lower 48 U.S. states.Smoke-Free Iowa Statement: Nationwide Mutual Insurance Company, its affiliates and subsidiaries comply with the Iowa Smokefree Air Act. Smoking is prohibited in all enclosed areas on or around company premises as well as company issued vehicles. The company offers designated smoking areas in which smoking is permitted at each individual location. The Act prohibits retaliation for reporting complaints or violations. For more information on the Iowa Smokefree Air Act, individuals may contact the Smokefree Air Act Helpline at 888-944-2247.
For NY residents please review the following state law information: Notice of Employee Rights, Protections, and Obligations LS740 (ny.gov) https://dol.ny.gov/system/files/documents/2022/02/ls740_1.pdf

NOTE TO EMPLOYMENT AGENCIES:

We value the partnerships we have built with our preferred vendors. Nationwide does not accept unsolicited resumes from employment agencies. All resumes submitted by employment agencies directly to any Nationwide employee or hiring manager in any form without a signed Nationwide Client Services Agreement on file and search engagement for that position will be deemed unsolicited in nature. No fee will be paid in the event the candidate is subsequently hired as a result of the referral or through other means.

Nationwide pays on a geographic-specific salary structure and placement within the actual starting salary range for this position will be determined by a number of factors including the skills, education, training, credentials and experience of the candidate; the scope, complexity and location of the role as well as the cost of labor in the market; and other conditions of employment. If a Sales job, Sales Incentives, based on performance goals are possible in addition to this range. Note on Compensation for Part-Time Roles: Please be aware that the salary ranges listed below reflect full-time compensation. Actual compensation may be prorated based on the number of hours worked relative to a full-time schedule.The national salary range for Specialist, Operations - Pension Risk Transfer : $79,500.00-$148,500.00The expected starting salary range for Specialist, Operations - Pension Risk Transfer : $79,500.00 - $119,500.00