Maven is hiring for Remote IT Service Desk Analysts that will provide Tier 1 IT support to inquiries made through the Service Desk. Production support includes: network, security, internally ...
Maven is hiring for Remote IT Service Desk Analysts that will provide Tier 1 IT support to inquiries made through the Service Desk. Production support includes: network, security, internally ...
This role serves as an IT generalist responsible for maintaining network stability, managing ... Proficiency in managing remote access solutions and mobile device management (MDM). * Strong ...
This role serves as an IT generalist responsible for maintaining network stability, managing ... Proficiency in managing remote access solutions and mobile device management (MDM). * Strong ...
Provide technical support via phone, remote desktop, and in person. * Conduct new associate technology orientation. * Assist with additional IT projects as needed. * Support technologies such as ...
Provide technical support via phone, remote desktop, and in person. * Conduct new associate technology orientation. * Assist with additional IT projects as needed. * Support technologies such as ...
Information Technology Specialist
Hilliard, OH · On-site
$40K - $80K/yr
Army (Entry-Level, No Experience Needed) Full-time | Part-time | Contract | Paid Training | U.S. Citizenship or Green Card Required. Join the U.S. Army as an Information Technology Specialist and ...
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Information Technology Specialist
Hilliard, OH · On-site
$40K - $80K/yr
Army (Entry-Level, No Experience Needed) Full-time | Part-time | Contract | Paid Training | U.S. Citizenship or Green Card Required. Join the U.S. Army as an Information Technology Specialist and ...
Information Technology Specialist
Columbus, OH · On-site
$40K - $80K/yr
Army (Entry-Level, No Experience Needed) Full-time | Part-time | Contract | Paid Training | U.S. Citizenship or Green Card Required. Join the U.S. Army as an Information Technology Specialist and ...
Quick apply
Information Technology Specialist
Columbus, OH · On-site
$40K - $80K/yr
Army (Entry-Level, No Experience Needed) Full-time | Part-time | Contract | Paid Training | U.S. Citizenship or Green Card Required. Join the U.S. Army as an Information Technology Specialist and ...
IT Specialist
Columbus, OH · On-site
$50K - $60K/yr
Title : IT Specialist Reports to : IT Manager Location : Hybrid, primarily onsite at company ... Experience with remote support tools and ticketing systems. * Basic knowledge of cybersecurity best ...
IT Specialist
Columbus, OH · On-site
$50K - $60K/yr
Title : IT Specialist Reports to : IT Manager Location : Hybrid, primarily onsite at company ... Experience with remote support tools and ticketing systems. * Basic knowledge of cybersecurity best ...
IT Specialist
$50K - $60K/yr
Title : IT Specialist Reports to : IT Manager Location : Hybrid, primarily onsite at company ... Experience with remote support tools and ticketing systems. * Basic knowledge of cybersecurity best ...
IT Specialist
$50K - $60K/yr
Title : IT Specialist Reports to : IT Manager Location : Hybrid, primarily onsite at company ... Experience with remote support tools and ticketing systems. * Basic knowledge of cybersecurity best ...
IT Specialist
Columbus, OH · On-site
$50K - $60K/yr
Title : IT Specialist Reports to : IT Manager Location : Hybrid, primarily onsite at company ... Experience with remote support tools and ticketing systems. * Basic knowledge of cybersecurity best ...
IT Specialist
Columbus, OH · On-site
$50K - $60K/yr
Title : IT Specialist Reports to : IT Manager Location : Hybrid, primarily onsite at company ... Experience with remote support tools and ticketing systems. * Basic knowledge of cybersecurity best ...
The IT Field Technician will provide IT field support for restaurants, regional office, and ... Performing preventative maintenance services through field visits and remote access * Providing ...
The IT Field Technician will provide IT field support for restaurants, regional office, and ... Performing preventative maintenance services through field visits and remote access * Providing ...
The IT Field Technician will provide IT field support for restaurants, regional office, and ... Performing preventative maintenance services through field visits and remote access * Providing ...
The IT Field Technician will provide IT field support for restaurants, regional office, and ... Performing preventative maintenance services through field visits and remote access * Providing ...
IT Helpdesk Support
$17 - $25/hr
Perform remote or on-site installations, upgrades, and repairs of hardware and software. * Assist ... Follow IT service management (ITSM) best practices, including incident management, problem ...
IT Helpdesk Support
$17 - $25/hr
Perform remote or on-site installations, upgrades, and repairs of hardware and software. * Assist ... Follow IT service management (ITSM) best practices, including incident management, problem ...
IT Helpdesk Support
$17 - $25/hr
Perform remote or on-site installations, upgrades, and repairs of hardware and software. * Assist ... Follow IT service management (ITSM) best practices, including incident management, problem ...
IT Helpdesk Support
$17 - $25/hr
Perform remote or on-site installations, upgrades, and repairs of hardware and software. * Assist ... Follow IT service management (ITSM) best practices, including incident management, problem ...
IT Helpdesk Support
$17 - $25/hr
Perform remote or on-site installations, upgrades, and repairs of hardware and software. * Assist ... Follow IT service management (ITSM) best practices, including incident management, problem ...
Quick apply
IT Helpdesk Support
$17 - $25/hr
Perform remote or on-site installations, upgrades, and repairs of hardware and software. * Assist ... Follow IT service management (ITSM) best practices, including incident management, problem ...
Administration & Facilities Job Schedule: Full time Remote: No EDUCATION / WORK EXPERIENCE * 2-year ... We don't just accept difference-we celebrate it, we support it, and we thrive on it for the benefit ...
Administration & Facilities Job Schedule: Full time Remote: No EDUCATION / WORK EXPERIENCE * 2-year ... We don't just accept difference-we celebrate it, we support it, and we thrive on it for the benefit ...
IT Helpdesk Support
$17 - $25/hr
Perform remote or on-site installations, upgrades, and repairs of hardware and software. * Assist ... Follow IT service management (ITSM) best practices, including incident management, problem ...
Quick apply
IT Helpdesk Support
$17 - $25/hr
Perform remote or on-site installations, upgrades, and repairs of hardware and software. * Assist ... Follow IT service management (ITSM) best practices, including incident management, problem ...
IT Helpdesk Support
Dublin, OH · On-site
$17 - $25/hr
Perform remote or on-site installations, upgrades, and repairs of hardware and software. * Assist ... Follow IT service management (ITSM) best practices, including incident management, problem ...
IT Helpdesk Support
Dublin, OH · On-site
$17 - $25/hr
Perform remote or on-site installations, upgrades, and repairs of hardware and software. * Assist ... Follow IT service management (ITSM) best practices, including incident management, problem ...
IT Technician
Sunbury, OH · On-site
Administration & Facilities Job Schedule: Full time Remote: No EDUCATION / WORK EXPERIENCE * 2-year ... We don't just accept difference-we celebrate it, we support it, and we thrive on it for the benefit ...
IT Technician
Sunbury, OH · On-site
Administration & Facilities Job Schedule: Full time Remote: No EDUCATION / WORK EXPERIENCE * 2-year ... We don't just accept difference-we celebrate it, we support it, and we thrive on it for the benefit ...
... and remote access • Document incidents and resolutions, escalate when needed • Identify ... Support IT security best practices; occasional on-call support Required • IT support • Self ...
Quick apply
... and remote access • Document incidents and resolutions, escalate when needed • Identify ... Support IT security best practices; occasional on-call support Required • IT support • Self ...
IT Support Specialist
Columbus, OH · On-site
Provide technical support via phone, remote desktop, and in person. * Conduct new associate technology orientation. * Assist with additional IT projects as needed. * Support technologies such as ...
IT Support Specialist
Columbus, OH · On-site
Provide technical support via phone, remote desktop, and in person. * Conduct new associate technology orientation. * Assist with additional IT projects as needed. * Support technologies such as ...
Hands-On Senior Executive - Corporate Development - Remote, Part Time Harris Computer seeks an ... it with real-world examples, and quickly contribute in this role with minimal onboarding. If that ...
Hands-On Senior Executive - Corporate Development - Remote, Part Time Harris Computer seeks an ... it with real-world examples, and quickly contribute in this role with minimal onboarding. If that ...
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Job description
Maven is hiring for Remote IT Service Desk Analysts that will provide Tier 1 IT support to inquiries made through the Service Desk. Production support includes: network, security, internally developed applications, and corporate systems and employees.
Job Responsibilities:
Providing exceptional service and solutions through to users of our customers IT Service Desk; working directly with users in a friendly, helpful way, including reaching out to them for resolution, building trust, and educating them in a way that addresses trends; and regional users are completely satisfied with IT support services
Answering inbound help desk calls, tickets and emails from corporate users, and resolving the majority of technical issues from the playbook
Supporting enterprise production support process for reporting, evaluating, resolving incidents
Leveraging Salesforce as a ticketing tool
Reviewing tools, calls, and reports to define trends of issues that can be resolved with people, process or systems
Reporting on metrics like call volume, call types, technical talk time
Contributing to improving the help desk process, and reducing trends to drive down overall incident volume
Serving as liaison to various departments within to provide assistance and access to information, or systems, when issues arise
Complete daily help desk checklist summarizing handoff tickets, policies and settlements
Lead specialists may also act as manager on call.
Requirements:
Strong customer service, organization, and communication skills
Strong process management skills
Ability to understand software, hardware, telephony and connectivity
Ability to acquire data
Ability to multi-task
Ability to focus on objectives while being detail-oriented
Ability to work independently
Strong problem-solving skills
Ability to work effectively with colleagues
Ability to listen effectively and communicate with candor and honesty
1-2 years in IT Support (Service Desk preferred and/or Deskside experience
Experience in supporting multi-site and/or supporting or deploying systems preferred
Experience using Service Desk ticketing system to track incidents/requests
Experience win Medium/large support environments
Certifications such as A+, HDI, ITIL, Network +, Microsoft certs helpful but required
Experience supporting: Windows OS, MacOS, VOIP Support, Hardware Troubleshooting/Support (Laptop, Desktop Peripherals), MFA, Active Directory, MS Office/Office 365 Support, Smartphone OS, Corporate LAN/WIFI Support