Description
About the Team - Claims Loss Data Capture:ย
Our mission is to develop a platform that can collect, update, and retrieve loss data for both new and existing claims through easytoconsume APIs that are fast, secure, flexible, configurable, andย resilient to core systemย constraints.ย We enable downstream components to react proactively and asynchronously, powering experiences across FNOL, claim registration, coverage, telematics crash detection, and customer communications.ย
We work in an agile framework with a strong culture of collaboration, continuous improvement, and engineering excellence, partnering closely with claims, policy, and digital teams across the organization.ย
**This is a hybrid role (two days in the office a week) in one of our five tech locations: Plano, TX, Columbus, OH, Indianapolis, IN, Boston, MA and Portsmouth, NH**
Role Overview:
We're looking for aย Principal Software Engineerย to serve as a technical leader for the Loss Data Capture platform. In this role, you will help influence the architecture and implementation of highscale services that power FNOL intake, loss data management, claim search, claims contact, coverage determination, telematicsdriven crash handling, and telematics crash communications.ย
You'll combine deep handson engineering with systemlevel thinking: shaping technical vision, guiding design and implementation, and mentoring engineers, while ensuring our services are secure, observable, resilient, and easy to integrate with.ย
Responsibilitiesย
- Design, build, and support highly available, scalable microservices and REST APIs that power FNOL intake, loss data capture and updates, claim and contact search, coverage determination, telematicsdriven crash handling, and customer communications.ย
- Participate in endtoend solution architecture and system design for JVM/Spring services deployed on cloud platforms, integrating with Apigee X, Entra ID, Kafka, and NoSQL/relational datastores.ย
- Own and optimize highvolume, lowlatency APIs handling millions of requests per day, ensuring strong performance, reliability, and disasterrecovery readiness.ย
- Model and manage data across relational databases and NoSQL/document stores (e.g., MongoDB Atlas, DynamoDB,ย DocumentDB), balancing consistency, performance, observability, and cost.ย
- Design and evolve eventdriven integrations (Kafka) that connect FNOL, claim registration, coverage, crash events, and outbound communications in a resilient, decoupled way.ย
- Embed security and privacy by design by driving threat modeling, enforcing modern authentication and authorization patterns (e.g., OAuth2/Entra ID via Apigee X), and protecting PII throughout the loss data ecosystem.ย
- Define and champion standards for logging, metrics, and tracing (e.g., Splunk,ย DataDog) to ensure services are observable, easy to debug, and easy to operate.ย
- Collaborate with product, architecture, and claims business partners to translate the team's loss data platform vision into clear technical roadmaps and welldesigned APIs.ย
- Provide strong operational support for team owned services, including participating in the oncall rotation, responding to production incidents and client requests (e.g., via Slack and Splunk/DataDogย dashboards), driving rootcause analysis, and creating followup work to improve reliability.ย
- Mentorย and coach engineers on system design, cloudnative practices, testing, and operational excellence; foster a culture of continuous improvement and learning.ย
Qualificationsย
Requiredย
- 8+ years of professional software engineering experience, including significant handson work inย Java/JVMย withย Spring/Spring Bootย building production APIs and services.ย
- Proven experience architecting and operatingย cloudhosted microservicesย at scale, ideally on platforms such as Cloud Foundry or Kubernetes with AWSbacked services.ย
- Strong background designingย RESTful APIsย and integration contracts for highthroughput, lowlatency systems, including experience withย OpenAPI/Swagger and API gateways (e.g., Apigee X or equivalent).ย
- Solid experience with bothย relational databasesย (e.g., Oracle) andย NoSQL/document datastoresย (e.g., MongoDB Atlas, DynamoDB,ย DocumentDB), including schema design, performance tuning, and data access patterns.ย
- Handson experience withย eventdriven architecturesย and messaging platforms such asย Kafka, including designing resilient publish/subscribe and streaming patterns.ย
- Demonstrated ability to leadย system design and architectureย for complex, distributed systems, balancing functional requirements with scalability, resilience, and cost.ย
- Strong understanding ofย security, privacy, and complianceย in distributed systems (OAuth2, rolebased access, encryption in transit/at rest, PII handling) and experience participating in or leading threat modeling.ย
- Experience withย observability toolingย (e.g., Splunk for logging,ย DataDogย or similar for metrics and APM) and using data to drive performance, reliability, and capacity decisions.ย
- Proven track record ofย technical leadership and mentoring, influencing crossteam decisions, and partnering closely with product and business stakeholders.ย
- Excellent communication skills, with the ability to explain complex technical concepts in clear, concise language to technical and nontechnical audiences.ย
Preferred, but not requiredย
- Experience inย insurance, financial services, or other highly regulated domains, especially claims, policy, or telematicsdriven products.ย
- Handson experience withย Guidewireย ClaimCenter, including integrating external services or data platforms withย ClaimCenterย in a production environment.ย
- Familiarity withย canonical data modelsย and legacy system integration patterns.ย
- Experience working withย telemetry/telematicsย vendors orย messaging/notification platformsย (SMS, push, email) in highvolume customerfacing systems.ย
Qualifications
Experience
- Eight or more years of software engineering experience
- Strong background in business operations and strategies, including global technology and financial services trends
- Hands-on involvement with layered systems architectures, designs and shared software concepts
- Familiarity with functional and system integration testing
- Experience working in an agile environment
Skills
- Excellent negotiation, facilitation and consensus-building capabilities
- Openness and adaptability to respond to fast-moving circumstances
- Proficiency in multiple object-oriented programming languages and tools
- Excellent oral and written communication skills
- Aptitude for working in teams
Knowledge
- In-depth knowledge of diverse and emerging technologies, architectural concepts and principles
- A deep understanding of layered solutions and designs
- Awareness of policies regarding security and privacy
- Understanding of backlog tracking, burndown metrics and incremental delivery
Education
- A Bachelor's or Master's degree in a technical or business discipline, or equivalent experience
Employees may apply for a new role after completing 12 months of employment in their current position.
About Us
Pay Philosophy: The typical starting salary range for this role isย determinedย byย a number ofย factors including skills, experience, education,ย certificationsย and location. The full salary range for this role reflects the competitive labor market value for all employees in these positions across the national market andย providesย an opportunity to progress as employees grow and develop within the role. Some roles at Liberty Mutual have a corresponding compensation plan which may include commission and/or bonus earnings at rates that vary based on multiple factorsย set forth inย the compensation plan for the role.ย
At Liberty Mutual, our goal is to create a workplace where everyone feels valued, supported, and can thrive. We build an environment that welcomes a wide range of perspectives and experiences, with inclusion embedded in every aspect of our culture and reflected in everyday interactions. This comes to life through comprehensive benefits, workplace flexibility, professional development opportunities, and a host of opportunities provided through our Employee Resource Groups. Each employee plays a role in creating our inclusive culture, which supports every individual to do their best work. Together, we cultivate a community where everyone can make a meaningful impact for our business, our customers, and the communities we serve.
We value your hard work, integrity and commitment to make things better, and we put people first by offering you benefits that support your life and well-being. To learn more about our benefit offerings please visit: https://www.libertymutualgroup.com/about-lm/careers/benefitsย ย Liberty Mutualย isย an equal opportunity employer. We will not tolerate discriminationย on the basis ofย race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran's status, pregnancy, genetic information or on any basis prohibited by federal,ย stateย or local law.ย ย Fair Chance Noticesย
- Los Angeles Incorporatedย
- Los Angeles Unincorporatedย
Employment Type: FULL_TIME