Operations Process Analyst Jobs Near Me

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As a Analyst within the Intelligent Automation Product team, you will partner with multiple lines of business across Consumer & Community Banking to understand end-to-end processes and apply emerging automation capabilities including agentic automations, robotics, and Large Language Model(LLM) integrations to drive measurable outcomes. You will partner closely with the Vice President of Robotics Intake and the Vice President of Process Discovery, supporting intake, assessment, and governance of incoming robotics use cases . You will help identify, vet, and administer Process Discovery opportunities that are strong candidates for automation. You will collaborate daily with Business Process Owners, Product Owners, and firmwide partners, and and help deliver against a high-impact roadmap to meet quarterly and annual goals and Objectives and Key Results (OKR).
Job Responsibilities:

• Evaluate business processes to determine if a case is viable for Automation based on overall complexity and availability of data for the solution to process
• Work with Process Owners and Product Partners to reengineer processes to enable automation
• Develop and track prerequisite activities in order to ensure cases are ready for delivery
• Obtain all appropriate approvals for the approach to automate each process
• Collaborate with Process Owners, Finance, and Business Planning & Analysis (BP&A) to develop/refine the business case that will be used to determine automation feasibility
• Provide overview of processes to application and information owners
• Partners with the Intake Lead, assess each case for potential use of advanced automation tools such as Optical Character Recognition (JEDI LLM), integration with Large Language Models (LLM), deployment of Process Discovery tools, and prompt engineering to support Agentic processing
• Use Process Discovery tools (i.e. task mining) to evaluate areas where automation may be applied
• Participate when needed in design reviews, led by Process Intelligence to ensure designs and scope are consistent with approved business cases
• Create executive updates regarding the Robotics Product execution pipeline

Required qualifications, capabilities, and skills:

• 3+ years Automation or related experience
• Strong interest in automation tools / strategies / technologies
• Effective organizational and project delivery skills through the Agile delivery lifecycle
• Experience with automation or process discovery tools
• Possess strong interpersonal skills, exceptional relationship building and influencing skills; ability to effectively partner and communicate with various levels of the organization
• Demonstrated strong problem solving skills, especially in a fast-paced environment
• Demonstrated fluency across operations and technology environments
• Strong user of Microsoft suite (e.g. PowerPoint, Excel, Teams)
• Excellent oral and written proficiency in PowerPoint creation of executive updates
• Bachelor's Degree required

Preferred qualifications, capabilities, and skills:

• Experience with advanced automation tools / strategies / technologies

About Us
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
About the Team
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
Operations teams develop and manage innovative, secure service solutions to meet clients' needs globally. Developing and using the latest technology, teams work to deliver industry-leading capabilities to our clients and customers, making it easy and convenient to do business with the firm. Teams also drive growth by refining technology-driven customer and client experiences that put users first, providing an unparalleled experience.