Customer Experience Specialist
Corporate Retail – Consumer Packaged Goods
$22.00 per hour
Monday-Friday, 8:00am-5:00pm
Columbus, Ohio (Onsite)
Contract – Open-Ended, with Potential to Convert to Hire
Why You’ll Love This Job:
- Open-ended contract with a real possibility of converting to permanent hire for the right person
- Perfect for a motivated recent grad ready to hit the ground running in a supportive, team-oriented environment
- Work directly with a growing Columbus-area CPG manufacturer that supplies big box retailers, e-commerce platforms, and direct-to-consumer channels
- Variety in your day – you’ll work across multiple order channels and interact with both internal teams and external partners
What You’ll Do:
- Enter and process customer orders accurately and on time across multiple channels – big box retail, e-commerce, and direct-to-consumer
- Process internal sample order requests submitted by the commercial and sales teams for business development and promotional events
- Review orders for accuracy – verifying product codes, quantities, pricing, and shipping information before processing
- Coordinate with internal teams (sales, warehouse, logistics) to confirm order details and resolve discrepancies
- Track order status and provide timely updates to relevant stakeholders
- Maintain organized records of orders, sample requests, and related documentation
- Respond to routine customer inquiries related to order status as needed
- Support month-end and period-end order reporting and reconciliation tasks
- Assist with other administrative tasks within the customer service department as assigned
What We’re Looking For:
- Strong attention to detail and data entry accuracy – order precision is critical in this role
- 1+ years of experience in customer service, order entry, or administrative support; CPG or manufacturing experience is a plus
- Proficient in Microsoft Office (Excel, Outlook, Word); experience with ERP or order management systems such as SAP, NetSuite, or Oracle preferred
- Excellent organizational and time management skills – able to manage multiple priorities and meet deadlines in a fast-paced environment
- Strong written and verbal communication skills; comfortable working both independently and collaboratively
- High School Diploma or equivalent required; some college coursework preferred