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Job Title: Process Consultant (Business Process Optimization & Documentation)
Role Overview
We are seeking an analytical, highly organized, and detail-oriented Process Consultant to support our operational excellence, standardization, and continuous improvement initiatives. In this role, you will partner directly with business stakeholders and subject matter experts to document current-state operations, develop comprehensive process maps, author clear Standard Operating Procedures (SOPs), and facilitate requirements gathering for strategic business and technology programs.
This is a critical documentation and analysis role requiring a strong talent for translating complex business activities into clear, actionable workflows, training materials, and process governance structures. You will lead process discovery sessions, perform gap analyses, and ensure all organizational documentation aligns with regulatory and audit expectations. If you excel at bringing clarity to complex workflows and driving operational consistency, we want to hear from you.
Key Responsibilities
Process Documentation & Mapping
• Workflow Modeling: Develop and maintain enterprise-grade process documentation, including Level 1 (Value Stream), Level 2 (End-to-End), and Level 3 (Detailed Workflow) process maps.
• Discovery Sessions: Facilitate process discovery workshops and interviews with subject matter experts to capture operational realities and identify pain points.
• Process Governance: Ensure all process maps and inventories are complete, accurate, and maintained within designated enterprise repositories using approved mapping standards.
Standard Operating Procedures & Job Aids
• SOP Authorship: Create, update, and maintain comprehensive Standard Operating Procedures (SOPs), work instructions, job aids, and detailed process narratives.
• Clarity & Compliance: Translate complex technical and operational activities into easy-to-follow guides that align with regulatory requirements and audit standards.
• Training Support: Author process-based training materials, quick-reference guides, and onboarding assets to support change management and knowledge transfer.
Business Analysis & Continuous Improvement
• Requirements Gathering: Assist in capturing business requirements, user stories, and functional specifications for process improvement and system enhancement initiatives.
• Gap Analysis: Support gap analysis activities between current-state processes and future-state visions to identify standardization opportunities and redundancies.
• Transformation Support: Actively participate in Operational Excellence and Continuous Improvement working sessions, tracking implementation actions and documenting resulting process updates.
Qualifications & Requirements
Minimum Qualifications
• Education: Bachelor's degree in Business Administration, Industrial Engineering, Information Systems, or a related field (or equivalent professional experience).
• Experience Baseline: Minimum of 3+ years of professional experience developing process maps, SOPs, work instructions, or training documentation.
• Technical Mastery:
oProven expertise with enterprise process mapping tools (e.g., Microsoft Visio, Signavio, Lucidchart, Miro, or similar whiteboard applications).
oSolid familiarity with business analysis techniques, requirements gathering, and SDLC/project methodologies.
• Core Competencies: Exceptional interviewing, facilitation, and active listening skills; superior written communication and technical documentation capabilities; absolute attention to detail and organizational discipline.
Preferred Attributes
• Professional background working within dedicated Operational Excellence, Lean, Continuous Improvement, or Process Management teams.
• Process improvement certifications such as Lean Six Sigma Yellow Belt or Green Belt.
• Prior experience supporting change management and user adoption for enterprise system implementations.
Equal Opportunity Employer / Disabled / Protected Veterans
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https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf
The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf
For temporary assignments lasting 13 weeks or longer, AllSTEM Connections is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.
We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.
AllSTEM Connections participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf
We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
Additional Skills
(none specified)
AllSTEM Representative Contact Info
Account Executive:
Nichols
Branch Phone:
(909) 244-1777
Location:
Ontario, CA