Syntricate Technologies is seeking a Genesys Engage Composer Developer. The role involves ... In depth understanding of the T-Lib Event Model • Experience in troubleshooting individual ...
Syntricate Technologies is seeking a Genesys Engage Composer Developer. The role involves ... In depth understanding of the T-Lib Event Model • Experience in troubleshooting individual ...
As a seasoned professioal, you will play a vital role in reshaping our core technology solutions, helping customers to embrace today and confidently pursue tomorrow. The Global Risk Solutions (GRS ...
As a seasoned professioal, you will play a vital role in reshaping our core technology solutions, helping customers to embrace today and confidently pursue tomorrow. The Global Risk Solutions (GRS ...
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$17.54 is the 25th percentile. Wages below this are outliers.
$15.38 - $20.91
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$20.91 - $26.44
18% of jobs
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12% of jobs
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7% of jobs
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4% of jobs
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3% of jobs
$59.62 - $65.14
2% of jobs
$65.14 - $70.67
2% of jobs
$9
$31
$70
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Full-time
Re-posted 27 days ago
Job description
Job Summary:
Syntricate Technologies is seeking a Genesys Engage Composer Developer. The role involves developing and configuring call routing strategies within the Genesys platform, as well as troubleshooting and managing large-scale deployments.
Responsibilities:
• ECCS Call Routing developer with Genesys 8.5 and SIP experience
• Voice/Routing Strategies development in Genesys composer
• Genesys Rule Engine, GRE and GRAT development and configuration.
• Hands on experience with very large-scale deployment of Genesys 8.5 - Framework, Configuration and Management, Routing & Media components with integration experience with Client. Demonstrated knowledge and ability to troubleshoot any complex issues around Genesys config/management layers, routing layer, Genesys SIP, Genesys IRD, Media server, and ICON/Info Mart.
• Experience working on Genesys IRD Development, Genesys Administrator, GAX, Pulse and the ability to create, modify, and maintain templates (preferred).
• Test-infected attitude (strong desire to perform thorough and exhaustive unit, integration and system testing).
• Experience in Contact Center Technology with hands-on experience on high-complexity Genesys implementations (8.x and above) with focus on call routing, queuing and transfers (non IVR). Understand how SIP server provides CTI data to the rest of the Genesys infrastructure
• In depth understanding of how ORS Server interacts with URS Server. In depth understanding of the T-Lib Event Model
• Experience in troubleshooting individual products as well as system integrations between products by tracking through log files and logically being able to determine where problem might reside. Understand the different components of a Stat Server.
Qualifications:
Required:
• ECCS Call Routing developer with Genesys 8.5 and SIP experience
• Voice/Routing Strategies development in Genesys composer
• Genesys Rule Engine, GRE and GRAT development and configuration.
• Hands on experience with very large-scale deployment of Genesys 8.5 - Framework, Configuration and Management, Routing & Media components with integration experience with Client. Demonstrated knowledge and ability to troubleshoot any complex issues around Genesys config/management layers, routing layer, Genesys SIP, Genesys IRD, Media server, and ICON/Info Mart.
• Test-infected attitude (strong desire to perform thorough and exhaustive unit, integration and system testing).
• Experience in Contact Center Technology with hands-on experience on high-complexity Genesys implementations (8.x and above) with focus on call routing, queuing and transfers (non IVR). Understand how SIP server provides CTI data to the rest of the Genesys infrastructure
• In depth understanding of how ORS Server interacts with URS Server. In depth understanding of the T-Lib Event Model
• Experience in troubleshooting individual products as well as system integrations between products by tracking through log files and logically being able to determine where problem might reside. Understand the different components of a Stat Server
Preferred:
• Experience working on Genesys IRD Development, Genesys Administrator, GAX, Pulse and the ability to create, modify, and maintain templates
Company:
Syntricate Technologies offers quality assurance, validation, regulatory, business analysis, and project management services. Founded in 2004, the company is headquartered in Boston, USA, with a team of 51-200 employees. The company is currently Growth Stage.
Syntricate Technologies is seeking a Genesys Engage Composer Developer. The role involves developing and configuring call routing strategies within the Genesys platform, as well as troubleshooting and managing large-scale deployments.
Responsibilities:
• ECCS Call Routing developer with Genesys 8.5 and SIP experience
• Voice/Routing Strategies development in Genesys composer
• Genesys Rule Engine, GRE and GRAT development and configuration.
• Hands on experience with very large-scale deployment of Genesys 8.5 - Framework, Configuration and Management, Routing & Media components with integration experience with Client. Demonstrated knowledge and ability to troubleshoot any complex issues around Genesys config/management layers, routing layer, Genesys SIP, Genesys IRD, Media server, and ICON/Info Mart.
• Experience working on Genesys IRD Development, Genesys Administrator, GAX, Pulse and the ability to create, modify, and maintain templates (preferred).
• Test-infected attitude (strong desire to perform thorough and exhaustive unit, integration and system testing).
• Experience in Contact Center Technology with hands-on experience on high-complexity Genesys implementations (8.x and above) with focus on call routing, queuing and transfers (non IVR). Understand how SIP server provides CTI data to the rest of the Genesys infrastructure
• In depth understanding of how ORS Server interacts with URS Server. In depth understanding of the T-Lib Event Model
• Experience in troubleshooting individual products as well as system integrations between products by tracking through log files and logically being able to determine where problem might reside. Understand the different components of a Stat Server.
Qualifications:
Required:
• ECCS Call Routing developer with Genesys 8.5 and SIP experience
• Voice/Routing Strategies development in Genesys composer
• Genesys Rule Engine, GRE and GRAT development and configuration.
• Hands on experience with very large-scale deployment of Genesys 8.5 - Framework, Configuration and Management, Routing & Media components with integration experience with Client. Demonstrated knowledge and ability to troubleshoot any complex issues around Genesys config/management layers, routing layer, Genesys SIP, Genesys IRD, Media server, and ICON/Info Mart.
• Test-infected attitude (strong desire to perform thorough and exhaustive unit, integration and system testing).
• Experience in Contact Center Technology with hands-on experience on high-complexity Genesys implementations (8.x and above) with focus on call routing, queuing and transfers (non IVR). Understand how SIP server provides CTI data to the rest of the Genesys infrastructure
• In depth understanding of how ORS Server interacts with URS Server. In depth understanding of the T-Lib Event Model
• Experience in troubleshooting individual products as well as system integrations between products by tracking through log files and logically being able to determine where problem might reside. Understand the different components of a Stat Server
Preferred:
• Experience working on Genesys IRD Development, Genesys Administrator, GAX, Pulse and the ability to create, modify, and maintain templates
Company:
Syntricate Technologies offers quality assurance, validation, regulatory, business analysis, and project management services. Founded in 2004, the company is headquartered in Boston, USA, with a team of 51-200 employees. The company is currently Growth Stage.
About Syntricate Technologies
Sourced by ZipRecruiter
Industry
It services
Company size
51 - 200 Employees
Headquarters location
Boston, MA, US